Customer Service Medical

Tonya Montague

**** ********* ******

Jacksonville, Florida 32209

904-***-**** – **********@*****.***

Objective: Customer Service Position in Healthcare, Retail, Hospitality or Insurance

Summary of Qualifications:

Over fifteen years of Customer Service experience

Knowledge of Microsoft Windows, Word, Excel, PowerPoint and Outlook.

Excellent communication/interpersonal skills

Familiar with Medical Terminology, ICD-9 and CPT-4 Coding

Ability to work independently or as a team player in a fast paced environment

Motivated; dependable; does what is needed to get the job done.

Experience:

4/2013 - 5/2013 Laundry Attendant/CNA Lakeside Nursing and Rehab Ctr.

Prepared patients personal clothing and the Facility's linen.

4/2008 - 10/2012 Laborer/Operator Vistakon Johnson & Johnson Inc

Picked, packed and shipped contact lenses to a variety of optical retail establishment

10/2006 - 1/2008 Bus Driver Laidlaw Education Services

Transported Duval County students to and from local schools.

Ensured adherence to safety rules and assisted passengers in boarding and exiting the bus.

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02/2003 -12/2005 Outreach Specialist Minority AIDS Coalition/TOPWA

Targeted high-risk pregnant women/adolescents for grant eligibility.

Provided HIV/AIDS pre and post test counseling and facilitated parenting training classes.

Conducted outreach presentations and provided referrals to agencies and community resources.

06/2003 -10/2003 Medical Assistant Goyal Dermatology

Performed front office administrative and back office clinical duties under the direction of physician.

Scheduled appointments, handled referrals and authorizations, maintained medical records, billing,

and coding for insurance purposes.

Took and recorded vital signs and medical histories and assessed patients for examinations.,

Tracked all inventory supplies and samples, sanitized equipment, and ensured safety procedures.

04/2001 - 07/2002 Customer Service Rep. Per-Se Technologies

Answered inbound calls to assist patients with billing accounts for Broward Hospital.

Evaluated, researched and processed medical claims and performed medical billing.

07/1999 – 03/2000 Customer Service Rep. Precision Response Corporation

Assisted AT&T customers on inbound calls with account service and sales.

Updated accounts and enrolled callers into new programs.

03/1997 – 01/1999 Senior Claims Examiner Prudential Healthcare

Reviewed and entered medical claims into a computerized data system.

Adjusted and recalculated medical claims with discrepancies ensuring quality compliance.

Education:

2001-2002 Health Information Management Florida Community College at Jacksonville, FL

2002-2002 Concorde Career Institute Medical Assistant Diploma

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