Customer Service Administrative Assistant

MARY FONTINHA

** ********** *****, ********, ** 774-***-**** **********@*****.***

OBJECTIVE: Offering a highly motivated, reliable individual who is seeking “the right fit” in a permanent position that allows me to display my expertise in customer service, Microsoft Office, data entry and administrative support.

CONTRACT POSITIONS:

Computershare, Canton, MA 5/2016-11/2016

Data Processor

Assisted the Mass Issuance team with Quality Control Services, as well as data processing and archiving of Mass Issuances

UL, Canton, MA 8/2015-5/2016

Administrative Specialist

Assisted the Client Services sales team with creating buy and pay numbers for their client

Assisted with generating invoices by entering a high volume of work orders into their system

Set up new clients and edited key information in their Oracle database system

Answered phone calls and provided customer service

Beth Israel Deaconess Hospital, Plymouth, MA 5/2014-8/2014 & 5/2013-9/2013

Administrative Assistant to Medical Staff Services

Maintained Meditech and Credentialing database for CME program, Licensure and Credentialing process

Provided administrative support to the Medical Staff Liaison, which consisted of attending meetings and transcribing minutes

Processed physician employment verifications and balanced and reconciled the medical staff checking account using Quicken

Senior Secretary to Chief Medical Officer and Nurse Management Team

Maintained calendars and coordinated meetings for executive staff, using Outlook

Developed Agendas, coordinated room set up and catering and transcribed minutes

Coordinated BLS & ACLS classes for hospital staff and edited hospital policies

PERMANENT POSITIONS:

Edwards, Angell, Palmer & Dodge, Boston, MA 4/2006-1/2008

Overflow Secretary/Quality Control Specialist-Intellectual Property

Saved the firm extra fees from the USPTO by examining US and foreign patent applications and documents

Composed and sent out reporting letters to clients, via e-mail and express mail methods

Prepared expense reports for department and entered attorney’s billable time into computer

ADE Corporation, Westwood, MA 11/2003-3/2006

Administrative Assistant/Legal Assistant

Assisted the Engineering Department and some of the executive staff with administrative tasks such as, calendar management, meeting coordination, travel arrangements, ordering business cards and office supplies, typed documents, correspondence and worked heavily in their Access database

Assisted in-house counsel with filing patent applications with the USPTO

ADDITIONAL EXPERIENCE:

Licensed Family Daycare Provider 3/2008-05/2013

Provided childcare services, out of my home, to families with children that ranged in age from 8 weeks to 10 years old

Childcare Professional 10/2013-5/2014 & 8/2014-8/2015

Provided childcare services to former daycare client in their home for their 3 children on a full-time basis

VOLUNTEER WORK:

CCD Teacher At Saint Edith Stein’s Parish-Brockton, MA 1998-2003

Taught CCD classes to children in grades 1 through 6

EDUCATION:

KATHERINE GIBBS SCHOOL, BOSTON, MA SECRETARIAL ARTS ASSOCIATES

SULLIVAN & COGLIANO TRAINING CENTER MICROSOFT OFFICE CERTIFICATE

SKILLS:

Microsoft Word

Excel

Outlook

Power Point

Access

Oracle

Lotus Notes

Meditech

Quicken

IPDAS

I-Manage

Timeslips/Juris

Omnifill

Word Perfect

Shorthand

Transcription

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