Customer Service Assistant

SUMMARY OF QUALIFICATIONS

•* years of data analysis and database management skills designing, creating and managing multiple databases for Anderson School of Management and a travel agency

•First class customer service experience and communication skills with 4+ years as a

Manager Assistant, Office Assistant at Anderson Executive and Professional Education Center

•Experience assisting over 50 students on individual basis per week; including: scheduling appointment, answering their questions, and assisting them in picking a right career development facilitator with the knowledge of assessing their needs

•Project Management analyzing data using excel spreadsheets comparing 6 MBA programs including their goals, strategies for recruiting, tuition, program costs, and ranking

•Ability to handle sensitive, confidential, and interpersonal matters adequately

•6 years’ experience in Microsoft Office, Word, Outlook, Power Point, Excel, and Adobe InDesign

•CRM Software skills including Sales Force and Tea

EDUCATION

Masters of Public Administration

University of New Mexico, Albuquerque, NM

Expected Apr 2017

GPA 3.5

Bachelor in Tourism Management

Jun 2013

Sheikhbahaee University, Isfahan, Iran

PROFESSIONAL EXPERIENCE

GPA 3.4

Administrative Support/Project Coordinator

University of New Mexico, Albuquerque, NM Jul 2016- Sep 2016

•Scheduled appointment for students and community member; maintained and updated appointment schedule

•Created organizational system for cooperative Education material

•Communicated effectively with clients and their needs with paying attention to details

Office Assistant / Administrative Assistant

University of New Mexico, Albuquerque, NM Mar 2016- Jun 2016

•Created investigators list for the department databases

•Arranged and scheduled meetings for Biostatics and staff

•Greeted customers and solved the problems at front desk

•Created different flyers for the department with Adobe InDesign and Photoshop software

Office Assistant / Coordinator

University of New Mexico, Albuquerque, NM Jul 2015-Feb 2016

•Coordinated logistics, daily activity schedules and records for classes, convocation and registration

•Instilled continuous improvement culture through actively researching, analyzing and benchmarking data related to other comparable MBA programs nationally

•Coordinated with other departments such as transportation

•Updated and created documents and procedures to facilitate the daily functioning of the student affairs

Barista/ Barkeeper

Starbucks Corp., Albuquerque, NM Oct 2014-Mar 2015

•Delivered best in class customer service to an average of 50 customers daily

•Resolved a variety of customer situations by offering free coffee and gift cards to maintain positive customer relationships

•Managed up to $400 dollar in cash register receipts in addition to credit sales

Assistant Manager

Safir Hotel, Esfahan Iran Jul 2011-Aug 2012

•Investigated the customers’ needs and complaints and developed solution to address them

•Scheduled and monitored daily business operations to ensure the progressive flow of daily activities.

•Increased productivity by 5% through re-engineering operation practices and implementing new policies and Key Performance indicators

•Managed 6 staff including 2 cashiers of coffee, 1 computer attendant, and 3 restaurant servants.

Account Manager

Asudeh Parvarz Travel Agency, Esfahan, Iran Jun 2010 - Jul 2011

•Trained and coached 4 coworkers in different sectors of the agency

•Added 3 contracts to the agency by making phone calls, face to face communication, and catering to the customers’ needs

•Maintained relationships with air, hotel and car vendors, while benchmarking discount.

Programs against industry best practices and negotiating most favorable rates for overall

•Maintained a lot of benefits in reduce rate for transportation and lodging to 3% by the strong communication skills

INTERNSHIP

Client Service Intern- Loan Officer Assistant

Accion, Albuquerque, NM Apr 2016-Sep 2016

•Assisted my supervisor in processing loan applications development for increasing profit

•Attended board and fundraising meetings with another staff

•Made phone calls to verify references and to invite clients to monthly events

•Went to loan closing meeting and observed the process

•Invited banks such as wells Fargo, US Bank (Fundraising), and Chase to make donation

•Assessed the value of collaterals such as property, equipment, and vehicle through Nada

SCHOLARSHIPS AND AWARDS

Amigo Scholarship, University of New Mexico Spring 2016

Gold & Silver Medal Awards, City Swim Competition, Esfahan, Iran Summer 2009

COMMUNITY INVOLVEMENT

Marketing Assistant

Love INC, Albuquerque, NM Jun 2013-May 2014

•Participated in planning, organizing community development activities

•Interacted with people in needs and marketing

•organized community development activities

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