Customer Service Sales
Resume:
KAREN TOMA
McKees Rocks, PA ***36
**********@*****.***
PROFESSIONAL SUMMARY
Extensive Customer Service experience as a Technical Analyst, Service Consultant, and Administrative Assistant in Insurance. Strong background providing quality service to external customers with prompt competent assistance. Energetic and detail- oriented who is dependable with a strong work ethic. Well-developed strengths in working with people and through other people. Self- motivated, problem solving skills, troubleshooting practical problems, and multi- tasking ability.
SKILLS AND QUALIFICATIONS:
Experienced in Customer Service, Sales, Accounts Receivable and Technical Support
Demonstrates ability to take initiative, follow directions and quick learner
Thrives on opportunities to assume responsibilities
Requires minimal supervisions
Strong verbal and written communicator skills
PC skills
Variety of Clerical and Administrative skills
ACCOMPLISHMENTS AND EXPERIENCE:
Insurance and Technical
Managed and serviced all inforce group and individual insurance accounts (50+ lives) for Life, AD&D, Medical, Dental, Short and Long Term Disability
Responsible for all underwriting, quotes, ratings, renewals and benefit booklets on policyholder plans
Obtained an excellent relationship with salesforce, brokers, policyholders (group and individual) along with employees.
Processed daily reports on all written and paid insurance business.
Promoted to Sales Campaign Manager where I was responsible for the planning and organization of the Agency’s quarterly sales publication which involved running reports of sold insurance policies.
Resolved issues such as software, system, workstations and printer problems for (external and internal users 30,000) in a timely and efficient manner. Along with completing all tickets in detail whether they be closed for first call resolution or sent off to another support area to resolve issue. Trained many users via remote access on how to work with the MS Office package, applications and hardware .
Karen Toma Page2 **********@*****.***
Top producer in department for availability, number of calls and first call resolution, taken on a monthly basis.
Received written correspondence from upper management, customers and employees for outstanding customer service enhancing the department.
Administrative
Worked as a Senior Secretary for Sr. Vice Presidents, Directors, Manager’s, Salesforce within different companies and departments.
Performed all necessary secretarial functions such as answer phones, scheduling meetings, typing letters, memos, expense reports, etc.
WORK HISTORY
Highmark Technical Analyst 1994 – 2015
Guardian Life Insurance Service Consultant 1984 – 1994
EDUCATION
Associates Degree Marketing Management Community College of Allegheny County
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