KAREN TOMA

** ****** ******

McKees Rocks, PA ***36

412-***-****

acx6t3@r.postjobfree.com

PROFESSIONAL SUMMARY

Extensive Customer Service experience as a Technical Analyst, Service Consultant, and Administrative Assistant in Insurance. Strong background providing quality service to external customers with prompt competent assistance. Energetic and detail- oriented who is dependable with a strong work ethic. Well-developed strengths in working with people and through other people. Self- motivated, problem solving skills, troubleshooting practical problems, and multi- tasking ability.

SKILLS AND QUALIFICATIONS:

Experienced in Customer Service, Sales, Accounts Receivable and Technical Support

Demonstrates ability to take initiative, follow directions and quick learner

Thrives on opportunities to assume responsibilities

Requires minimal supervisions

Strong verbal and written communicator skills

PC skills

Variety of Clerical and Administrative skills

ACCOMPLISHMENTS AND EXPERIENCE:

Insurance and Technical

Managed and serviced all inforce group and individual insurance accounts (50+ lives) for Life, AD&D, Medical, Dental, Short and Long Term Disability

Responsible for all underwriting, quotes, ratings, renewals and benefit booklets on policyholder plans

Obtained an excellent relationship with salesforce, brokers, policyholders (group and individual) along with employees.

Processed daily reports on all written and paid insurance business.

Promoted to Sales Campaign Manager where I was responsible for the planning and organization of the Agency’s quarterly sales publication which involved running reports of sold insurance policies.

Resolved issues such as software, system, workstations and printer problems for (external and internal users 30,000) in a timely and efficient manner. Along with completing all tickets in detail whether they be closed for first call resolution or sent off to another support area to resolve issue. Trained many users via remote access on how to work with the MS Office package, applications and hardware .

Karen Toma Page2 acx6t3@r.postjobfree.com

Top producer in department for availability, number of calls and first call resolution, taken on a monthly basis.

Received written correspondence from upper management, customers and employees for outstanding customer service enhancing the department.

Administrative

Worked as a Senior Secretary for Sr. Vice Presidents, Directors, Manager’s, Salesforce within different companies and departments.

Performed all necessary secretarial functions such as answer phones, scheduling meetings, typing letters, memos, expense reports, etc.

WORK HISTORY

Highmark Technical Analyst 1994 – 2015

Guardian Life Insurance Service Consultant 1984 – 1994

EDUCATION

Associates Degree Marketing Management Community College of Allegheny County

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