Customer Service High School

OVERVIEW

Dependable, motivated, and enthusiastic work with over six years of dedicated customer service.

Basic Construction work as well as carpentry and painting experience.

Effective communicator with both peers and superiors, with a firm understanding of the importance of teamwork.

EXPERIENCE

MasTec Advanced Technologies, Risdential Security Technician - AT&T Digital Life

Concord, California ( March - Present )

Installed, dismantled, and reconstructed equipment required by customer or AT&T order.

Makes connections and required adjustments as directed; test operation of all components of each system to the signal-receiving center to properly establish service.

Evaluates information furnished for the job, delivered materials, layout of customer's premises and practical routes for cable, or wiring.

Promptly reports defective material or equipment, inaccuracies or omissions in job information that may result in inadequate protection for customer use.

Follows safety practices to safeguard against injury and damage to property.

Safeguards against loss of unused materials, ladders, and tools on a job site or office location.

Cleans up debris from installation, patches drill holes, and returns unused materials.

Performs other duties as required.

PV Installer, Sun Run Inc

Pleasanton, California ( August 2015 - Febuary 2016)

Worked with a team to install the racking system and solar panels on residential roofs

Maintain a high quality of installation

Prepared trucks for installs in the upcoming day making sure everything is neat and organized

Service the solar system as needed

Clean and prepare trucks at the end of the day to ensure that the vehicle is ready for the next day’s use

Occasional work in the warehouse organizing equipment

Maintain compliance to all PPE and safety regulations per OSHA and Sun Run standards

PV Installer, Solar City.

Martinez, California (April 2015 - July 2015)

Worked with a team to install the racking system and solar panels on residential roofs

Maintain a high quality of installation

Prepared trucks for installs in the upcoming day making sure everything is neat and organized

Service the solar system as needed

Clean and prepare trucks at the end of the day to ensure that the vehicle is ready for the next day’s use

Occasional work in the warehouse organizing equipment

Maintain compliance to all PPE and safety regulations per OSHA and Solar City standards

Service Technician/Inspections, Vivint Solar.

North Concord, California (March 2014 - April 2015)

Attended daily correlation meetings

Reply promptly to emails and send when necessary

Set up and tie off ladders for the city/county inspectors

Rivet placards

Open electrical panels & junction boxes so the inspector can observe inside

Perform pre-inspection prior to inspector showing up Calling inspectors in the mornings to confirm meeting times .

Package Handler/Delivery Driver, United Parcel Service

San Ramon, California (November 2013 – January 2014)

Sorted packages, unloaded vehicles and assisted in overall team efforts.

Assisted vehicle drivers with delivery of packages during a high volume period of the year.

Hourly Contribution: 25hr/wk school in session, 45-50 hrs/wk. when school out of session.

Server, 54 Mint Rosticceria & Formaggi

Concord, California (March 2011 July 2013)

Assisted in the management of day to day operations during high traffic hours.

Ensured that all orders were completed to standard in order to provide the highest quality customer service.

Handled customer reservations,

Named Employee of the month for five straight months for exceptional service and dedication to team efforts.

Hourly Contribution: 25 hr/wk school in session, 60hrs/wk when school out of session.

Customer Service Specialist/Cashier, Sears

Concord, California (November 2010 January 2011)

Provided customer service in the power tool and retail departments.

Maintained high levels of knowledge on all relevant items within service department in order to effectively meet customer questions and overall assistance.

Performed tasks efficiently and effectively during times of high customer demands during the holiday periods.

Hourly Contribution: 30 hrs/wk during non-holiday periods, 40-45 during holiday period.

Customer Service Specialist/Cashier, the Store HG

Walnut Creek, California (June 2007-November 2010)

Maintained overall store appearance, adjustment of lights.

Managed floor operations during high periods of stress, ensuring that all customers’ needs were met.

Hourly Contribution: 25hrs/wk.

Laborer, Howard Construction

Oakland, California (June 2010-- October 2010)

Served as a member of a remodeling team.

Conducted basic carpentry and carpet repair work.

Served as an assistant painter.

Communicated extensively with management in order to ensure that time was maximized and output was optimized.

Removed old lighting and replacement in a residential setting within an apartment complex.

Hourly Contribution: 40hrs/wk.

EDUCATION

ESA - Certified Alarm Technician - Level 1

Diablo Valley College, Pleasant Hill, CA

Transfer Coursework

College Park High School, Pleasant Hill, CA

High School Diploma

REFERENCES

Available upon request

Contact this candidate