Manager Customer Service

Robert J. Heifner **** Challenger CT, Jackson Mo *3755

cell: 417-***-**** email: ************@*****.***

Summary: I am a professional food service manager with 25 years of food service experience. I have worked in retail, out sourced cafeteria, concessions and have extensive catering experience. I am a highly organized and self motivated team player. I am goal oriented, setting goals and achieving goals. I have a long track record of consistent output. I have an honest hardworking, but smart work ethic. I appreciate being part of a team, but gravitate to lead.

Objective: I would like to be involved with interesting people in a challenging environment. Of course, excellent compensation and working environment are a plus, but a career is what you put into it. I give 100% and reap the benefit for the customer and myself.

Education:

8/87 - 12/90 Missouri State University, Springfield, Missouri.

Bachelor of Science in Political Science. Minor in History with emphasis on Pre-Law.

Related Skills: Serve Safe Certified. Multi-unit management, large and intimate catering events.

Employment:

10/2016-Current Go! Calendars, Cape Girardeau Missouri

Store Manager. Managing daily operations for a retail outlet of a national calendar and toys

franchise. Responsible for receiving, merchandising, inventory, cash control, hiring and training.

7/2015-9/2016 Burch Food Service, Sikeston Missouri.

Cafeteria Operation Supervisor. Responsible for multi-unit contract cafeteria operations.

Responsible for unit audits, p-n-l, staffing, training, and menu preparation.

7/97 – 7/2015 Jackson Brothers of the South, Springfield, Missouri.

Area Supervisor/Assistant Catering Director. 2006-2015

Unit Manager. 1999-2006

Commissary-Vending Food Production. 1997-1999

10/95 –7/2015 Gannett, Springfield News Leader, Springfield, Missouri.

Supplier. Worked as bulk paper delivery staff, customer service, and maintained point of sale

marketing.

1/95 –7/97 Little Caesars Pizza, Springfield, Missouri.

Store Manager. Responsible for all operations of retail pizza outlet.

9/94 – 1/95 Steak Escape, Springfield, Missouri.

Store Manager. Fast paced, mall based food operation.

8/91 – 9/94 Sbarro, Memphis, Tennessee.

Store Manager. Co-manager then Manager for mall based pizza operation.

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