Customer Service Medical

Traci Denmark

*** ***** **** **. *******, AL ****8 757-***-**** **************@*****.***

Summary

Ability to anticipate and implement action plans for any challenge. Administrative experience includes the knowledge of various programs such as Microsoft Word, Excel, and PowerPoint. I have experience and the ability to communicate in writing and orally in English with supervisors, managers and co-workers; as well as the ability to follow written and verbal instructions. Proven ability to handle even the most complex issues and situations while continuing to provide outstanding customer service.

Experience

HOUSEKEEPER/AFTER SCHOOL CARE GIVER PRIVATE FAMILY APRIL 2015-NOVEMBER 2016

Responsible for ensuring that two (2) school aged, minor children were fully accounted for daily.

Provided afternoon snacks and drinks. Ensured that all areas were cleaned and sanitized to prevent cross contamination.

Monitored and assisted both minors with daily academics (homework)

Followed all verbal and written instructions provided by the parents.

Provided light housekeeping duties, such as daily vacuuming and sweeping, ensured kitchen was cleaned and sanitized, as well as the washing of all linen, when required.

Additional duties as requested.

SALES ASSOCIATE/CASHIER PETCO CORP JANUARY 2014-SEPTEMBER 2014

Provided quick and courteous customer service to all customers on a daily basis.

Performed all point of sale service (cash, credit and check sales, returns and exchanges).

Assisted in stocking and facing merchandise according to store procedure.

Perform routine housekeeping tasks, i.e. sweeping, moping, and dusting.

Participated in the completion of quarterly and annual physical inventory counts.

Balanced the cash drawer on a daily basis.

Special projects as assigned.

Adhered to and promoted established safety and loss prevention procedures.

Ensure that all store animals, birds, reptiles and fish received the highest quality care and maintained in habitats are clean, safe and secure at all times.

Ability to lift and carry up to 30 pounds.

Communicate orally with staff, management and patrons in a pleasant and professional manner.

FOOD PREPARATION & CASHIER MCDONALDS. 2012 - 2013

Ensured that all food was properly stored at the correct temperatures.

Ensured that all food was cooked at the correct temperature to avoid contamination.

Maintained a clean and sanitized work station at all times.

Provided excellent customer service.

Assisted team members in other areas when needed.

Swept and moped restroom floors, dining area, and work stations.

Removed all trash from cooking area, restrooms, and dining area; disposed in proper trash containers outside.

Removed and disposed of all trash in parking lot to proper trash containers.

Broke down all boxes and other packaging and placed in recycle bin or other trash containers.

Operated cash register, accepted monies and provide correct change.

Diligently listened to customers while correctly taking food order, and repeated order to customer to ensure accuracy. Inspected all orders to ensure accuracy prior to delivering to customer(s).

SERVER MAY 2016-PRESENT

Assisted team members in other areas when needed.

Assisted in stocking and cleaning according to store procedure.

Perform routine housekeeping tasks, i.e. sweeping, moping, cleaning tables, etc.

Adhered to proper necessities needed by managers and store policies.

Ensured all food was correct, cooked, and in clean areas to avoid contamination.

Ensured all customers had excellent customer service.

Operated MICROS

Diligently listened to customers while correctly taking food order, and repeated order to customer to ensure accuracy. Inspected all orders to ensure accuracy prior to delivering to.

Skills

WELDING HIGHSCHOOL CLASSES

Obtained OSHA certification.

Finished two years of welding classes.

Followed verbal and written directions from supervisor.

Provided correct safety tools and other safety precautions necessary.

Ability to work power tools, welder, and other power tools.

Attention to detail when welding.

Ability to lift up to, but not limited to 50 pounds.

MEDICAL HIGHSCHOOL CLASSES

Finished two years of medical class.

Familiar with medical terms and vocabulary.

Familiar with other parts of human body/medical situations.

Ability to problem solve in an emergency incident.

Fast and eager learner.

Attention to detail.

COMPUTER CLASSES HIGHSCHOOL CLASSES

Completed 3 years of computer / IT classes.

Familiar with multiple programs (Microsoft Word, Excel, PowerPoint, etc.)

Fast learner.

EDUCATION CRESTVIEW HIGH SCHOOL GRADUATED MAY 2013

COLLEGE OF SOUTHERN MARYLAND CURRENTLY ENROLLED

VOLUNTEER EXPERIENCE CRESTVIEW MANOR, SENIOR CITIZENS HOME

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