Customer Service Data Entry
Resume:
Renisha J. Campbell
Tucker, Georgia 30084
***************@*****.***
Career Objective: To obtain a challenging position that allows me to utilize my skills and expertise. I am seeking an opportunity for growth and advancement in a diverse environment where my strong work ethic and education can be used to help promote the company's mission and exceed team goals.
Education:
Business Information Systems
DeVry University, Decatur, Georgia
March 2002- May 2004
Computer Network Systems: 120 Credit Hours
ITT Technical Institute
Duluth, Georgia
August 2004-May 2005
High School Diploma
Stone Mountain High, Stone Mountain, Georgia
Graduated May 2001
Work Experience:
January 2013- Present
Office Assistant, Future Roofing & Construction, Tucker, Georgia Administrative duties included: executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination.
Attention to detail with the ability to multitask in a fast-paced and changing environment. Ability to identify, troubleshoot and resolve customer challenges. Handle conflict over the phone. Problem solve and properly execute company/client policies while creating a positive customer experience.
Fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs. Good typing and data entry skills. Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed
June 2008- January 2013
Administrative Assistant, Dalamoi, Clarkston, Georgia This job required the following personal and professional qualities: computer, internet and typing skills. Extensive knowledge of Microsoft Office, Quickbooks, social media sites, customer accounts: receivable/payable, billing and collections. Other responsibilities included answering phones, data entry, filing, faxing and the ability to multi-task. Demonstrated professional phone demeanor and attitude at all times. Self-sufficient and dependable. Demonstrated ability to work independently in an low to non supervised environment. Flexible and resilient.
Attention to detail with the ability to multitask in a fast-paced and changing environment was a must. Ability to identify, troubleshoot and resolve customer challenges. Ability to handle conflict over the phone- win/win attitude. April 2005- June 2008
Administrative Assistant, Terminix, Tucker, Georgia Corrected and changed work orders.Resolved issues regarding installations and service calls. Performed data entry and work order modifications. Resolved order discrepancies in advance of Technicians being routed to appointments.
Maintained contact via phone or text when Technicians are on site. Supported order modifications including rates/packages and installation charges. Ensured workflow in advance of Technicians being routed into the field. Provided operational support to Technicians; worked with both internal and external resources and maintained detailed account notes of all actions taken. Maintained daily operational records.
Handled inbound calls from customers and technicians via (phone calls, emails, and text messages).Responsible for opening office, deactivating alarms, trusted with private information. Professional/Technical Skills:
Sales, Customer Service, Bank Deposits, Audits, Quality Control, Export, Collections, Record Maintenance, Estimating, Basic Office Skills, Accounts Payable, Copying, Accounts Receivable, Internet, Mail Processing, Typing 45-60 WPM, Grammar, Billing, Fax, Customer Service, Order Office Supplies, Editing, Budgeting, Files, Switchboard 10-30 Lines, Telemarketing, CSR/Customer Service Experience, Purchasing, Sales, E-Mail, MS Word, MS Excel, MS Outlook, Quickbooks
References: Available upon request
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