Diane Arbor

** **** ****** ***. #* Haverhill, Ma 01830 978-***-**** acx6r7@r.postjobfree.com

Objective

To be a part of the organization and to contribute my hard work and my skills for the further development of the organization. To seek employment in a position that I will be suited for, and to be a part of an organization where hard work will be rewarded and where career advancement will always be possibility.

Education

(ITSNA) COMPUTER LEARNING CENTERS, INC. LOWELL, MA

Information Technology Support A Network Administration

10 Months – 1,000 Hour Course – 300 Hour Intensive Course

CERTIFICATE IN WORD PROCESSING COMPUTER PROCESSING INSTITUTE (CPI) WOBURN, MA.

Major: Certificate in Word Processing/Office Automation

DIPLOMA – BUSINESS CURRICULUM METHUEN HIGH SCHOOL, METHUEN, MA.

Skills & Qualifications:

Strong verbal and personal communication skills.

Decision making, critical thinking.

Self-motivated, initiative, maintains a high level of energy.

Accuracy and Attention to details.

Tolerant and flexible, adjusts to different situations.

Organization and prioritization skills.

Problem analysis, use of judgment and ability to solve problems efficiently.

Quick learner with demonstrated sales ability.

Gather and maintain accurate prospective and current client information such as:

Contact name, position title, address, phone number, type of business, etc.

Experience

REGIONAL ASSOCIATE ACCOUNT EXECUTIVE PETEDGE 2015 - PRESENT

Regional AAE for the full line Channel/Reporting. Duties to include, but not limited to, order entry, calling customers to create sales, Excel spreadsheets and customer information. Working with the Account Manager to ensure that the channel/customers have been contacted and any orders/customer service issues have been completed. Running multiple reports when needed for the team and management when requested

working knowledge of Excel

working knowledge of PowerPoint

Strong verbal and written communication skills

organized

Attention to detail

Good retention

Team player

Experience within SAP, CRM

Some understanding of logistics and/or distribution channels

Self-starter

Proactive

CALL CENTER PETEDGE 2013 - 2014

Diffuse customer escalations with proper problem solving techniques.

Know when it is appropriate to escalate a customer to a Team Lead or Supervisor.

Contribute to Call Center service objectives, metrics and goals.

Maintain a professional demeanor and provide a positive customer experience.

Available to work required shifts based on call volumes.

Proficient Outlook and Word skills.

experience with SAP, CRM.

Strong organizational and communication skills.

Familiar with problem solving techniques.

Possess high energy along with responsive and caring attributes.

Flexibility with work schedules.

Team-oriented.

OUTBOUND CALL CENTER REP/TELEMARKETER ELECTRONIC MERCHANT SYSTEMS, ANDOVER, MA 03/12 – 03/13

Setting appointments for account executives.

Able to effectively communicate on the phone.

Cold-calling, negotiation skills, B2B, closing skills.

Knowledge of Microsoft Outlook, Word, & Excel.

Excellent spoken & written communication.

Strong organizational skills and capability of managing multiple tasks.

Strong work ethic.

COMPUTERIZED MAT CUTTER/FRAMER/SALES NEW ENGLAND PICTURE.COM, MANCHESTER, N.H. 07/02 – 11/10

Framing.

Sales for sunglasses.

Service Customers.

Designing mats.

Shadow Boxes.

Custom Framing

2-3 years of telesales, inside sales, customer service or related experience.

Quick learner with demonstrated sales ability.

Prospect new accounts using both phone and internet communications to effectively communicate the value of solution offerings.

Schedule appointments for sales representatives to meet with prospective clients.

Proficiency with Microsoft Word, Excel

AD-SET UP KOHL’S PLISTOW, N.H. 06/05 - 04/07

Putting up ads.

Fixing the racks.

Putting out new merchandise.

Helping my co-workers.

Getting my ad’s for the department I was doing for the sales the next day. Putting new merchandise out, and new displays, fixing the department, helping my co-workers is they needed help once my area was done.

COUNTER/FINISHER DUNKIN DOUNUTS, HAVERHILL, MA 04/96 – 03/00

Service Customers

Handle cash transactions

Finish the donuts, bagels, muffins, etc…

TECHNICAL SUPPORT TIMESLIPS CORPORATION (BEST US) ESSEX, MA 01/99 – 07/02

Toubleshooting problems for the software.

Great People Skills.

Helping with problems on the program

Installation problems plus the errors

Articulate, professional and an enthusiastic attitude with strong interpersonal, written, phone and listening skills, as well as, the ability to organize tasks and work independently

Proficiency with Microsoft Word, Excel

Contact this candidate