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Manager Management

Richmond, Virginia, United States
January 09, 2017

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Charles Greene

**** ******* ****,

Richmond, Virginia 23234

Cell: 804-***-**** / Home: 804-***-****

Email: /


Domains – Banking/Financial, Healthcare (Eligibility and Claims), Government, Human Services.

Budget Management – 8+ million dollars.

Implementations: 15+ years experience - Data Warehousing, Business Intelligence/ Business Analytics, Database Design, Systems Architecture.

Staff Managed – Local, remote and offshore of up to 50+ resources.

Databases – Teradata, Oracle

Software – Informatica Power Center, Cognos Decision Stream, Oracle Warehouse Builder.

Reporting – IBM Cognos, SAP Business Objects.

Methodology: Hybrid Agile/Waterfall, RUP

Data Modeling: Hands-on (Kimball, Inmon)

Project Management Practitioner Exam Prep. Villanova University Spring 2017


Infinity LLC, Richmond, Virginia March 2015- October 2016


Led development effort of an information sharing program between state and local human services agencies

Negotiated contracts with agency leadership and representatives.

Created project plans with predetermined benchmarks, milestones, dependecies and risk indicators.

Anthem Inc., Richmond, Virginia August 2013- February 2015

Sr. Technical Project Manager (Contractor)


Led program client analytics implementation comprised of the Utilization Management/Care Management and Clinical Outcomes measures and metrics.

Led program’s eligibility data exchanges and EDI claims submissions for internal and external partners.

Identified risks and assessed risk thresholds with accompanying risk mitigation plans.

Provided assessment of project on a predefined interval for the purpose of providing project information to leadership to gauge project health against scope, schedule, and budget.

Facilitated status meeting with senior management, clients, internal and external vendors and trade partners to review status of implementation related to the triangle of flexibility (scope, costs and schedule)

Capital One Financial, Glen Allen, Virginia January 2011 – June 2012

Sr. IT Project Lead (Contractor)


Led project efforts for implementing the branch sales performance and incentives program eligibility metrics analysis initiative to over 7,000 bank branch users.

Implemented the reporting and analysis solution for branch operational analysis with realized ROI of 83.9 percent by year 3.

Oversaw the data assembly from banks branches, internal and external vendors into Teradata platform and Business Objects reporting environment.

Acted as liaison between business communities, internal and external partners to report status, manage costs, assess and mitigate risks.

Magellan Health Services, Glen Allen, Virginia August 2007 – December 2009

Senior Manager – Enterprise Solutions and Architecture (DW/BI)


Led key enterprise-wide business intelligence initiatives including the Claims Data Warehouse and Reporting which is a centralized, standardized, integrated repository of data extracted from multiple source systems to track outcomes for patient managed care, support disease management, case management.

Spearheaded the "patient care /member model" offering comprehensive, integrated data services to the Managed Care sector. In less than 12 months, generated $1.2 million in new revenues.

Led solutions and architecture efforts to decommission a dated and ineffective process for maintaining State Maximum Allowable Cost (SMAC) to a self servicing portal application.

Supported over 700 data feeds for downstream consumers including the company’s internal operation systems and external vendors and partners.

Oversaw contract management including negotiating projects, monitors progress of agreements and maintained agreement documentation to ensure fulfillment of terms including receipt and expenditure of funds.

Introduced and implemented a change management process which eliminated resource contention and increased revenue by 10% within the first year.

Ferguson Enterprises, Newport News, Virginia February 2004 – August 2006

Manager – Data Warehouse


Oversaw the deployment of the Sales Performance reporting suite to over 700 users across North America.

Reengineered processes for Business Intelligence/Data Warehouse solution which lead to improved reporting and analysis availability in less than 3 months.

Implemented department change control process which captured, tracked and accounted for all data warehousing and reporting enhancements and break fixes. Reduced redundant and unplanned work by 33 percent.

City of Richmond, Richmond, Virginia September 2001 – February 2004

Manager – Data Warehouse/ Reporting


Oversaw the executive data warehouse and integration of over 24 state and local agencies resulting in a reduction of overhead, improved corporate performance and decision making, increased fraud detection and cost containment.

Designed and developed internal and external suite of reports utilized by consumers of the city of Richmond for rapid access to information

Defined and established framework and standards for the Executive Information System and the user application.

Trained and mentored new team members on the data warehouse concepts and methodologies

Acted as technical champion to city leaders, department heads and city council for the adoption and advancement of the Executive Information Solution.


Former Member of Virginia Commonwealth University Technical Advisory Board


Liberty University: Lynchburg, VA.

Major: Doctorate of Education.

Expected Graduation: Fall of 2017

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