Customer Service Data Entry

LaTreasa Greenfield-Sampson

Challenge myself and raise the bar for excellence in customer service

Middleburg, FL

***************@*****.*** - 904-***-****

* Over sixteen years of experience in a business office setting

* Adept at recognizing organizational needs, considering various options and implementing proactive solutions

* Accustomed to handling multiple challenges simultaneously

* Enthusiastic learner who rapidly assimilates and incorporates new information

* Reputation for diligence, follow-through and dedication to quality WORK EXPERIENCE

Patient Care Coordinator

Align Networks - Jacksonville, FL - June 2016 to Present Coordinate patient care

Exercise quality customer service

Receive referrals and obtain all necessary patient and medical information Triage all incoming requests based on receipt, date of service and customer Monitor status of all referrals to confirm successful delivery/completion of all products Customer Service Representative

Citi - Jacksonville, FL - August 2015 to May 2016

08/17/2015 - current

Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction: Effectively break down information and identify opportunities to gain client agreement and trust: Take ownership of every client experience: Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues Achieve monthly individual and team based targeted performance goals: Treat clients and teammates with the utmost integrity and respect: Challenge myself and raise the bar for excellence in customer service Eligibility Specialist

State of Florida - November 2009 to July 2015

Entered, transcribed, stored, and maintained information in either written form or by electronic/magnetic recording. Compile, code, categorize, calculate, tabulate, audit, verify or process information or data. Communicated with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Approving requests, handling paperwork, and performing day-to-day administrative tasks. Observed, received, and obtained information from all relevant sources. Providing information to supervisors, fellow workers, and subordinates. Developing constructive and cooperative working relationships with others. Evaluated information against a set of standards and verified all documentation.

Clerk Typist Specialist

State of Florida - April 2008 to November 2009

Typed from rough draft, corrected copy, or previous version displayed on screen, using computer or typewriter. Typed from recorded dictation. Addressed envelopes or prepared envelope labels, using typewriter or computer. Gathered and arranged material to be typed, following instructions. Adjusted settings for format, page layout, line spacing, and other style requirements. Checked completed work for spelling, grammar, punctuation, and format. Stored completed documents on computer hard drive or data storage

medium, such as disk. Transcribed steno typed notes of court proceedings. Printed and made copy of work. Filed and stored completed documents. Collated pages of reports and other documents prepared. Sorted and distributed mail. Answered telephone. Operated duplicating machine. Transmitted work electronically to other locations. Computed and verified totals on report forms, requisitions, or bills, using adding machine or calculator. Kept records of work performed. Used data entry device, such as optical scanner, to input data into computer for revision or editing.

Customer Service Representative

Citigroup, Inc - March 2006 to April 2008

Placed and received calls to clients regarding their government issued accounts, received payments on accounts, provided clients with their credit card balance, entered information into the computer while speaking to clients, answered e-mails, and defused conflicts. There was usually very little time between telephone calls so time management was key to any success.

Medical Billing Specialist

ACS State Healthcare - October 1999 to May 2005

Data entry, billing, accounts receivable, accounts payable, collections, insurance verification, submission of claims to various insurance companies, write adjustments, post payments, and charges utilizing AS400 and Misys software, experience with Medicare, Medicaid, Blue Cross commercial, and worker compensation insurance. Customer Care Associate

Researched claim inquires, answered incoming inquires and verified eligibility for Mississippi Medicaid providers. Researched provider inquires utilizing accessible resources. Submitted claims for adjustment and adjudication. Performed call backs to providers when necessary and provided instruction on claims on processing and payments.

ACS State Healthcare

Claims Adjudicator Specialist

Reviewed and analyzed claims for process, returning valid claims to the providers with a sign denial codes/reasons. Special batch coordinator; handled all coding, batching, and flagging of sensitive claims, scanning and batching associate, adjudicated claims. EDUCATION

A.A.S in Criminal Justice/Accounting

Hinds Community College Raymond - Raymond, MS

2004 to 2006

A.A.S in PLT Paralegal Technology

Hinds Community College Raymond - Raymond, MS

2001 to 2003

ADDITIONAL INFORMATION

Skills

Accounting, Business Finance, Accounts Receivables and Payables, Microsoft Word, Access, PowerPoint, Outlook, Work Perfect, Internet, Data Entry, 10-key by touch, and type 45 wpm. Moderate experience in Microsoft Excel and excellent communication skills.

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