Manager Project

Program Management Process Improvement Performance Enhancement Staff Coordination and Leadership

Training and Development Client Relations Vendor Management Team Building

Qualifications Profile

Results-focused and accomplished professional with extensive experience in all aspects of program/project management, contract administration, and process improvement. Armed with in-depth abilities in developing strategic, cost-effective processes and initiatives to attain operational efficiency and organizational growth. Able to direct diverse teams and personnel by ensuring the completion of assigned tasks or projects within approved timeframes, specifications, and budgets. Excels in fostering long-term business relationships and negotiating with major clients and organizations.

Professional Experience

Mobiquity Wayne, PA (2015–Present)

Sr. Program Manager 2015–October, 2016

Managing programs, client relationships and project managers for two of Mobiquity’s largest clients. Each program consists of multiple mobile, Ipad and Web projects including UX Design/Architecture and System Architecture and development.

Notable Contributions:

Managed the completion of a mobile and Ipad project for Comcast technicians.

Managing a web order application that coordinates with Wawa rewards.

Managing apps for diabetic patients with a pharmaceutical company

eBay Enterprise King of Prussia, PA (2010–2015)

Group Director/Sr. Manager, Technical Services Support 2014–2015

Successfully, managed an Enterprise-wide Strategic Initiative related to Client Referenceability. This Strategic Initiative had several work-streams each with multiple projects. Managed a platform upgrade migration program. This program included multiple work-streams and projects with participation from throughout the enterprise.

Notable Contributions:

Oversaw cross-enterprise team to create as-is and to-be Workflows, RACIs and Standard Operating Procedures (SOP).

Managed cross-enterprise team to enhance Ideation and Estimation processes throughout the organization. Artifacts included workflows, RACIs and SOPs.

Group Director/Sr. Manager, Operations and Delivery 2011–2014

Directed and managed the overall process improvement activities for True Action and eBay Enterprise Marketing Solutions (EEMS) while overseeing the internal-use databases such as the division collaboration tool and font server. Created and maintained division RACI documents and Standard Operating Procedures (SOPs) which provided detailed steps necessary to complete the specific processes.

Notable Contributions:

Managed all phases of enhancements for the division collaboration tool.

Facilitated training for Operations and Technology teams within the organization in order to attain consistent processes adherence and drive improvements.

Sponsored the development of the division onboarding document creation and maintenance.

Managed activity of Project Managers for several large client technical, creative, analytic and strategic projects.

Managed the EEMs Peak Readiness project for the Head of Delivery Operations.

eBay Enterprise King of Prussia, PA (2010–2015)

Director, Project Delivery 2010–2011

Managed a team of project managers in website creation and web site redesign projects. Excelled in directing portfolio budget and pipeline. Conducted training for all facets of project management for the team. Pioneered the development of process templates and forms for the division.

Notable Contributions:

Spearheaded the project spanning eight divisions of the company to ensure consistency of time tracking and project management reporting.

Merck North Wales, PA (2007–2009)

Manager, Program Management Multi-Channel Design and Execution 2008–2009

Business owner of the internal Merck Direct to Consumer (DTC) and Physician databases. Led the cross-functional SOP development and maintenance to ensure compliance, efficiency, and integration of campaigns. Led a team of project managers responsible for the development of integrated multi-channel marketing campaigns for both healthcare professionals and consumers.

Notable Contributions:

Served as business owner accountable for the day-to-day operations of the Siebel Campaign Management tool.

Streamlined work streams and projects to promote customer centric resources, compliance and privacy.

Participated in Green belt projects for email templates and new tablet product for field representatives.

Campaign Manager 2007–2008

Contributed to the implementation of multi-channel marketing programs through the Siebel’s Campaign Management System. Oversaw the overall department User Testing (UAT) activities for the Campaign Management System. Managed the mapping of current and future processes for Privacy Liaison. Managed the updating of the department SOPs and training materials. Facilitated training for the team.

Notable Contributions:

Directed Process Improvement Projects such as:

The update and creation of new and existing SOPs, internal/external-use forms, workflows, data assignments, and electronic filings.

Streamlined confidentiality agreement procedure for Segmentation Team.

Defined current and future procedures to boost cost-effective and time sensitive completion of National Business Group phone campaigns loaded/launched in Siebel.

GMAC Rescap Corp. Horsham, PA (2004–2007)

Program Manager - Internet Channel Management Team 2006–2007

Led a team of web analysts, project managers, a graphic designer, a content manager, and content management developers. Expertly communicated department’s monthly priorities and goals for proper resource allocations. Managed project prioritization for 10 consumer facing websites. Guaranteed strict adherence with all program and project management standards and best practices in order to achieve organizational business needs.

Senior Project Manager - Web Services Team 2004–2006

Efficiently directed the overall business process design, testing, training, and communications for business units. Arranged department priorities and goals to assure proper allocation of resources on a monthly basis.

GMAC Rescap Corp. Horsham, PA (2004–2007)

Notable Contributions:

Directed the successful execution of projects on behalf of business units for gmacmortgage.com, loan officer portals, and Private Label websites.

Initiated the formulation and documentation of project process for the organization.

Managed the vendor activity on the consumer lending websites.

Worked with business and IT units for the completion of projects according to allotted time and budget with good quality.

The Vanguard Group Malvern, PA (1985–2004)

Web Services Marketing Manager 1999–2004

Directed all activities involving arrangement and promotion of web-based financial services for shareholders using third party partnership application solutions. Directed vendor management workflow processes. Processed the sourcing and negotiation of online service vendors; Conducted regular reviews on the performance of project managers.

Notable Contributions:

Spearheaded Web Services marketing projects with emphasis in reduction of operating expenses.

Pioneered the development of promotional campaigns encouraging shareholders to utilize online services.

Strategically chose cost-effective providers for corporate-wide email and online credit card processing services.

Education

Bachelor of Arts

The Pennsylvania State University, State College, PA

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