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Customer Service Representative

Rosharon, Texas, 77583, United States
January 09, 2017

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Micheal L. Collier

**** ******* **** *****

Rosharon, Texas 77583

(832) ***-****


Dear Hiring Manager:

I am writing to express my interest in the position in customer service/warehouse industry and would welcome the opportunity to speak with you about how the professional experience I have gained in developing my customer service skills in my various positions and how it can benefit your organization.

Please consider my resume in your search for any related customer service positions. I believe my background and skills closely complement the job requirements. I am confident I can make a positive contribution to your company.

Some key points that are relevant to this opportunity include:

I have over 7 years of professional experience performing duties in the administration and customer service capacity for the department manager and two supervisors to facilitate the efficient operation of the department.

I work independently with little supervision. I have developed my skills as a resourceful problem-solver who uses his initiative and organizational skills to get the job done as quickly and safely ad possible.

I am regarded as a competent team member who is always prepared to go the extra mile. Someone who is able to remain focused and self-directed in a fast paced work environment while dealing with conflicting demands.

If you are looking for a highly motivated customer service representative or even someone who is committed to the highest standards of work performance. I would welcome the opportunity to meet with you for an in-depth discussion. I am available for an interview at your earliest convenience, please contact me via phone or email to arrange a time and date for us to meet.


Micheal L. Collier

Micheal L Collier

5410 Landing view Court

Rosharon, Texas 77583

(832) ***-****



UPS Stafford,Texas

2016-2017 Loader/Unloader/Package Handler

Ensure that packages are loaded onto forklifts and transported to packaging areas.

Palletizing and stacking packages accordingly,

Unloading/loading packages to be delivered for the following day.

Ensure that packages are loaded onto forklifts and transported to packaging areas

Champion Security Houston, Texas

2015-2016 Security Guard/Traffic Control

Patrolling facilities & properties or manning posts to provide security presence

Detecting suspicious activity and threats to property or people

Watching for criminal activity and responding based policy and procedures.

Daily reporting of all incidents, accidents or medical emergencies

Xerox Corporation Houston, Texas

2015-2016 Customer Service Representative

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Danner’s Incorporated Houston, Texas

2015-2015 Maritime Security Guard

Aid the senior officials in making necessary changes to the ships security plan.

Keep the awareness and vigilance up on the ship.

Report all incidences to the company and the ship master.

Ensure that the security procedures are being followed when taking into account the loading and unloading of materials of and off the ship, engine room operations.

word closely with the CSO and other members of the ship’s board to ensure things are done with utmost security.

Ensure that the ships security systems are operating, calibrated, tested regularly and maintained.

Help in the ship’s security assessment plans.

Universal Protection Service Houston, Texas

2014-2015 Receptionist

Answer telephone, handling multiple lines and handle routine office inquires

Use word processing software and assist with on-campus registration

. Operate office equipment such as computer, copier, fax, typewriter, and calculator.

File correspondence and other records/documents.

Type correspondence and other documents from notes, copies, or rough drafts.

ABM Security Houston, Texas

2012-2013 Security Officer

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Obtains help by sounding alarms.

Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Controls traffic by directing drivers.

Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Maintains environment by monitoring and setting building and equipment controls.

Maintains organization's stability and reputation by complying with legal requirements.

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

Contributes to team effort by accomplishing related results as needed.


Microsoft Office 2010 (Word, Excel, PowerPoint)

Black Enterprise Young Entrepreneur Course

Strong verbal and written communication skills


2012 Houston Community College Houston, Tx

2013 Louisiana Tech Shreverport,La

2010 Lincoln High School Missouri City, Tx


Twic Card

Non commission card in hand

CPR certified card holder

Loss Prevention certification

Forklift operator licensed and certified

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