Employee Relations Project Manager

Bryan Cross, PHR, SHRM-CP

***********@*****.*** 585-***-****

HR MANAGER EMPLOYEE RELATIONS MANAGER HR SPECIALIST

Retail / Professional Services / Manufacturing / Hospitality

HR professional with excellent track record of assisting small and large businesses in establishing HR policies, documenting and implementing policies, and addressing ongoing employee relations issues and concerns. Experience advising businesses on compensation programs, benefit plan implementations, employee discipline / termination, and regulatory compliance. Offering expertise in the areas of:

EEO / Affirmative Action / FMLA / ADA Compliance

Developing Job Descriptions / Employee Wellness Initiatives / Employee Handbooks/ Employee Engagement/ Employee Investigations

Technology Tools:

Salesforce.com / HRIS / Web ORS / MS Office Suite / Oracle Fusion / Ultipro / ADP

PROFESSIONAL EXPERIENCE

CONCENTRIX; Pittsford, NY

HR/Staff Relations Representative May 2015

Uses HR knowledge to assist HR Coordinators, employees, management, and other departments with the inquiries that come into the HR Department.

Serves as the Employee Relations Investigator for our Employee Concerns line in North America

Designated Project Manager for our 2015 and 2016 Employee Engagement Survey that saw 69% participation rate in North America

Developed content as the Project Manager for required harassment training for employees to complete online in 2016

Responsible for updating the company handbook to be in compliance with state and federal laws.

Developed and conducted “Employee Relations” trainings for managers and supervisors to be better equipped to handle certain workplace issues and be aware of the laws that come into play.

Created a state law summary of labor laws in all fifty states for our sites and work from home staff in the US to be used as a resource for our HR and management teams in those states.

Traveled to other sites in the US to conduct open enrollment meetings with employees to help them better understand the benefits available to them.

Oversees labor poster account for all sites in the US

Responsible for OSHA reporting requirements related to workplace injuries and EEO-1 reporting

PAYCHEX, INC.; Rochester, NY (2006-2015)

HR Advisor Aug. 2010 to May 2015

Consult with businesses with 5-100 employees to advise them on a range of HR management issues, including HR policies, employee handbook development, and employee relations / satisfaction issues. Clients include retail businesses, medical practices, restaurants, and financial services businesses.

Consistently achieve 90% and above for client satisfaction and retention by cultivating and fostering strong business rapport and reinforcing value of services offered.

Supported client in implementing policies that have led to client’s recognition as “Best Place to Work.” in their business category in Rochester, NY.

Recommend policies and procedures that lead to cost savings for clients by increasing employee satisfaction and reducing employee turnover.

Advise clients on employee relations, compensation, and termination issues to minimize exposure to potential grievances and litigation.

Provide advice to clients on an array of federal and state labor laws and regulations, including EEO, FMLA, ADA, and Fair Labor Standards Act to ensure compliance.

Recommend strategies for recruiting, hiring, and employee discipline that are consistent with industry Best Practices and compliant with relevant labor laws.

Write and edit job descriptions for a wide range of job titles encompassing production workers, clinic staff, and accounting / finance roles.

Support clients in successfully rolling out employee benefits programs.

HR Services Handbook Interview Specialist Sept. 2008 to Aug. 2010

Met with clients to assess needs and gather information used to develop comprehensive employee handbooks.

Consulted with clients on a range of HR issues to determine applicable policies to be included in an employee handbook.

Drew from extensive database of employment policies to assemble rough draft of employee handbook and conferred with client to edit and customize finished product.

Facilitated compensation survey requests, utilizing Economic Research Institute database.

Trained coworkers in handbook interview and compensation survey processes.

Trained sales representatives and served as subject matter expert on company products to enhance their product knowledge and effectiveness of sales presentations in the field.

Customer Service – Handbooks Department Apr. 2006 to Sept. 2008

Fielded customer inquiries and addressed customer concerns, while supporting Handbook Interview Specialists in gathering information and creating employee handbooks that met customized needs of a variety of business clients.

Utilized information gathered from client interviews to develop first drafts of employee handbook documents and conferred directly with clients to refine and finalize documents.

Followed handbook projects from start to finish, from data input, editing, production, and delivery to clients.

Maintained knowledge of labor laws across multiple states in order to accurately and effectively meet individualized client needs.

ADDITONAL RELEVANT EXPERIENCE

HR Consultant – Rochester City School District; Rochester, NY 2014

Serve on a select team chosen by RCSD to conduct symposia for high school seniors in the district’s Career & Technical Education Program.

HR Consultant – PCX Sports; Rochester, NY Apr. 2012

Developed standardized HR policies and provided expert advice on wage and hour regulatory requirements for this small business in the fitness space.

HR Intern – John Mezzalingua Assoc. Inc.; East Syracuse, NY Feb. – May 2005

Developed Affirmative Action plan and reviewed overall HR policies for this manufacturing firm with 300 employees. Created wellness programs, updated and maintained employee information database, and communicated with employees about news and events via company Intranet.

HR Intern – Rochester General Hospital; Rochester, NY Dec. 2003 – Jan. 2004

Supported college recruiting efforts by coordinating campus visits and scheduling candidate interviews. Analyzed data from employee surveys and exit interviews, and prepared reports providing managers with information used to improve employee satisfaction and retention.

EDUCATION / PROFESSIONAL DEVELOPMENT

Professional in Human Resources (PHR) from HRCI Certified since 2013

Certified HR Professional (SHRM-CP) from SHRM Certified in 2015

LeMOYNE COLLEGE, Syracuse, NY

Bachelor of Science in Industrial Relations May 2005

COMMUNITY INVOLVEMENT

National Human Resources Association

American Heart Association / Kidney Foundation

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