Customer Service Data Entry

LITICIA KEY

Career Objectives

To attain a position in a business environment that will allow me to utilize my analytical, organizational and interpersonal skills

Professional Experience

Dot’s Liquor – Fresno, TX May 2016 - Present

Assistant Manager

Business Inventory, order processing, billing

Stocking, Product displays

Employee management and training

Event Coordinating

Direct Energy One Hour A/C and Heating, - Houston, Texas March 2015 - May 2016

Dispatcher

Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer request specifications or needs

Handled large volume of calls (100 per day) with technicians and customers

Arranged repairs to restore service and schedules

Relayed work orders, messages, and information to or from work crews, supervisors and field inspectors

Prepared daily work and run schedules; received or prepared work orders; data entry

Conferred with customers or supervising personnel to address questions, problems, and request for service or equipment

Echosphere LLC Dish Network, - Alvin, Texas January 2013- January 2015

Account Specialist Customer Service Representative

Provided world class customer service through one-call resolution and established customer relations

Assisted with billing and payment needs; actively responded and resolved customer questions and issues

Handled heavy in-bound call volume (200+ per day); established long term relationships with customers

Identified customer needs to create customized resolutions; assisted customers with features, installation set up, and hardware operations

Completed appropriate sales data for processing

Dot's Liquor - Fresno, Texas November 2009 - November 2012

Manager

Maintained business Inventory, orders processing and client billing

Responsible for the stocking, product displays and staffing scheduling

The Crayon Academy – Missouri City, Texas June 2000 – November 2012

Office Attendant/Supervisor

Responsible for preparing documents, routine reports, child safety, and conducting employee skill builder assessments

Maintained building operations, supervision of staff; general office duties (which included but not limited to answering phones, filing, building reports, collecting payments and providing tours)

Education

Houston Community College, Stafford, Texas

High School Diploma/GED

Training

Business Information Systems July 2003 - July 2005

Remington College

Computer applications, web design, business law

Summary of Qualifications

Qualifications include but are not limited to answering phones, resolving problems, probing, computer skills, typing 60

Wpm, computer programming, technical, skill building, supervision of staff, data entry, Quick books, Microsoft Office, Centrix, Successware, Email Software, DOT Regulations

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