ILLIA IARMOLENKO

**** ******** ***,

Sarasota, FL 34243

(718-***-**-**

acx6nn@r.postjobfree.com

mailto:acx6nn@r.postjobfree.com

A Business Analyst with 3 years of proven expertise in E-Commerce, Supply Chain Management, Insurance and Healthcare systems with having a good exposure on SDLC (Waterfall, Agile), UML and MS Visio.

EDUCATION & CERTIFICATION

IT Business Analysis course (SSCyient Company) – CA, USA.

CSCMP (Council of Supply Chain Management) Certification – Supply Chain Principles – St. Petersburg College - College of Business – FL, USA.

Master’s degree with honor (World Educational Services recognized) in “International Economy”, Donetsk National Technical University, Donetsk, Ukraine, 1999 – 2005.

Bachelor degree with honors “Software Engineering” (World Educational Services recognized), Donetsk National Technical University, Donetsk, Ukraine, 2001 – 2005.

PROFESSIONAL SUMMARY

An energetic, self-motivated team leader with hands on experience in business analysis, requirements gathering, testing and application integration and customization.

Expertise in preparing various documents such as Business process and system flows, Business requirements documents (BRD), User’s manuals, APIs documentation, System requirement documents (SRS), Requirements traceability matrix (RTM).

Expertise in deciphering complex business requirements and creating UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams to communicate the Business requirements using Microsoft Visio.

Expertise in managing clients expectations through efficient offshore – onsite client co-ordination, in depth knowledge of various phases and methodologies of software development methodology.

Expertise in using leading industry tools like MS Visio, JIRA, SharePoint, Axure (UI mockups), MS word, MS Excel and MS PowerPoint to develop various project deliverables.

Expertise in conducting brainstorming sessions and interviews to elicit requirements from various stakeholders and reduce ambiguity associated with the complex requirements.

Experience in mapping business requirements, designing customized solutions with strong analytical skills and ability to analyze business practices and define optimal procedures.

Experience in QA and UAT testing of Requirements/User stories and Production Support.

TECHNICAL SKILLS

Software

Word, Excel, Power point, Visio (MS Office), UML, Axure, SAP, TerraSoft, ERP, Share Point, StreamOne, JIRA/Confluence, POSTMAN

RDBMS

MS SQL Server, MS Access, Mongo, PostgreSQL

Testing Tools

HP Quality Center

Operating Systems

Windows Server 9X, 2003, 2000, ME, XP, Vista, 7

Languages (basic knowledge)

Java, HTML, PHP, Java Script

PROFESSIONAL EXPERIENCE

Process analyst (eBusiness) January 2016 – now

TECH DATA, Clearwater, FL, USA

The project goal is to support and improve StreamOne cloud based end-to-end business platform for offering SaaS, ESD, PaaS, IaaS, and other products and services in highly Agile environment.

Roles & Responsibilities:

●Analyze full cycle user experience (shop, manage, bill) in multiple systems in order to eliminate system defects.

●Participate in building new system features and overall system quality enhancements.

●Understanding, analyzing, managing and transforming of Business requirements into actionable User Stories

●Following SCRUM and KANBAN software development and continuous improvement process.

●Collaborate on the different projects (e.g. Vendors Integration: Microsoft, Symantec, Kaspersky etc.) with local and international technical and business teams.

●Production Support of daily order failures, bugs in cooperation with international Tech Data team (Europe, India)

●Participating in QA, User Acceptance Testing and product versions deployments.

●Creating the documentation for the internal and external users.

Environment: Word, Excel, Outlook, Share Point, JIRA, SAP, StreamOne, TD Cloud Platform, PHP, .NET. POSTMAN

Data business analyst (healthcare) May 2015 – December 2015

Professional billing associates, Sarasota, FL, USA

The project goal was to maintain the CRM medical billing system and create additional reports according to clients’ needs in order to fasten business decisions taking process

Roles & Responsibilities:

●Elaborated new reports to enhance business solutions process

●Data entry and analyses of medical bills, EOBs (Explanation of Benefits).

●Negotiations with Insurance companies on behalf of the clients (Medical practice offices)

●Conducted brainstorming sessions and interviews to elicit requirements from various stakeholders.

Environment: Word, Excel, Power point, Visio (MS Office), CRM (Practice Director, Medisoft), SQL Server.

Logistics Project Coordinator Oct 2013 – Mar 2015

European Business Association, Kiev, Ukraine

The project objective was to implement TerraSoft CRM system in, which will automatizes the process of position papers storing and status tracing for all Association lobbying activities.

Roles & Responsibilities:

●Participated in gathering and elicitation of the requirements of TerraSoft CRM system implementation for the Lobbying department needs.

●Conducting Business requirements, Functional and technical meetings with business groups.

●Designed the prototypes, business process work flow diagrams (UML) and use case diagrams for all functional requirements.

●Coordinated diversified Logistics Committee activities, such as: lobbying committee members interests against state bodies, participated in diversified projects re improvement of the infrastructure of Ukraine (ports, railways, roads).

Environment: Word, Excel, Power point, Visio (MS Office), UML, TerraSoft

Procurement Manager Aug 2011 – Oct 2013

National Sports Complex “Olimpyiskiy”, Kiev, Ukraine

The project was to implement electronic Procurement system for overall Sports complex procurement and warehouse operations in order to eliminate vast paper documents turnover and increase communicating efficiency among departments.

Roles & Responsibilities:

●Acted as a subject matter expert in business needs elicitation and solutions design.

●Interacted with the system users to prepare and update business process optimization requirements

●Created use case scenarios and documents work flow and business process.

●Set up the Purchasing Department of the whole Sport Complex starting from the preopening stage.

Environment: Word, Excel, Power point, Visio (MS Office), UML, ERP system 1C.

Supply Chain Business Analyst Apr 2011 – Aug 2011

“Reprisa” (pastry-shop/cafe retail chain), Kiev, Ukraine

The goal of the project was to migrate data from the old unstructured ERP system to a new consolidated and optimized Supply Chain System for the overall supply chain operations (purchasing, warehousing, production, distribution) of the retail chain.

Roles & Responsibilities:

Involved in the requirement gathering techniques such as Brainstorming, Reverse Engineering, Focus groups, Interviews, work as a consultant to improve business processes.

Identified high level system actors, depicted complex business requirements as use case diagrams and documented them into clear and concise use case specifications.

Acted as a subject matter expert in business needs elicitation and solutions design.

Analyzed, designed, formulated functional specs and guided the development of entire report generation process.

Environment: Word, Excel, Power point, Visio (MS Office), UML, ERP (1C), SAP.

Group Purchasing Manager/Business Analyst April 2004 - Feb 2011

“Donbass Palace” & “Opera Hotel” Ltd., Kiev, Ukraine

The purpose of the project was to implement from zero Micros-Fidelio Materials Control system for overall hotels supply chain operations, which included purchasing, receiving, warehousing, production, issuing to departments, inventory management and costs monitoring and control.

Roles & Responsibilities:

Acted as a subject matter expert in business needs elicitation and solutions design.

Analyzed, designed, formulated functional specs and guided the development of entire report generation process.

Created use case scenarios, documents work flow and business processes for consolidated supply chain management system.

Performed the training for the whole staff associates involved in ordering process.

Environment: Word, Excel, Power point, Visio (MS Office), UML, ERP Micros-Fidelio Materials Control, Oracle, SQL, MS Access.

Multilingual: English (proficiency), French (intermediate), German (intermediate), Ukrainian (native), Russian (native).

REFERENCE Ref. to be provided upon request

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