Terry Keith David. BSc

Mobile: 079**-***-*** Email: acx6nd@r.postjobfree.com

Professional Statement:

I consider myself hard working, ambitious candidate, with a determination to succeed. I am able to build good working relationships with all levels of seniority, reliable, punctual and very presentable. I am self-motivated with a burning desire to learn at any opportunity, able to work as part of a team or equally well on my own initiative. I have 1st line to 3rd line support knowledge. I am now seeking a challenging role that will test my technical expertise and teach me new skills in an interesting and motivating environment.

The gap between RedStone to recent is because, I had a passing in my family and I had to leave the country for a number of months to get it all sorted out. I have taken on contracts roles until i find a full time position

Technical Skills and Abilities:

Troubleshooting hardware and software problems

Installing and configuring the peripherals, components and drivers

Knowledge of printers

Configuring and troubleshooting Desktops, Laptops and Servers.

Knowledge of hardware tools like servers, printers, VoIP networking and telecommunications devices

Trading floor devices e.g. Bloomberg, Reuters, Fidessa

Citrix XenApps, XenDesktop, XenServer

Disaster Recovery Setups

Installed and configured DHCP Client

Documentation of all work done using Excel, Word and Visio

Active Directory users and groups management

Migrating user accounts from NT to Windows 2003 domains

Remote Administration using terminal services VNC.

Installing and configuring RAS (Remote access services) on Windows 2003

BlackBerry installation and configuration

1st to 4th line support

Server Builds 2008

Software installations

Microsoft Office 2007 – 2010

Bloomberg troubleshooting and configuration

Career History:

May 2016 – Sept 2016 Life Residential 1st – 2nd line support

Installing and configuring new PC’s

Setting up new users on Active directory

Using Citrix Remote client

Using Server 2012 and File server

Moves and Changes

Setting up new telephones using our telephone system UNIFY

Microsoft Office 2016

Office 365

Windows, Exchange and Helpdesk and Virtualisation

April 2015 – May 2015 RedStone via JPMorgan Hardware Engineer

Installing and configuring of new and old PC’s

1st to 3rd line support, changing user passwords using Active Directory

Day to day troubleshooting

Troubleshooting software and hardware problems

Jan 2014 – May 2014 West Middlesex Hospital

Installing and configuring new PC’s

Adding and deleting new and old PC’s in Active Directory

Saving new and old PST files for users

Troubleshooting hardware and software problems

Dealing with outside software companies

Over 4500 PC’s to be changed

RiO and SysmOne Installation and Configuration

Dealing with Consultants, Doctors, and Nurses Etc.

1st line support setting up new User groups

Setting up printers to all the PC’s

Break fixing Laptops

Jan 2007 – 2014 successfully raising a young family

During this paternal gap I have kept up - to – date with my skills, as in setting up windows 2012 server at home and also short courses e.g. Introduction to CCNA, SQL and Windows 7, also I get the weekly newspaper Computer weekly for which I can expand my knowledge base and to keep in touch with what is going on in the industry.

Jan 2012 – Jul 2012 Ravenor Primary School, Middlesex Volunteer

Support and managed the IT departments within a Primary school environment

Over 100 terminals require updates and daily maintenance

I was volunteering for my son’s school

Dec 2006 – Jan 2007 Davis Langdon IT Support Analyst

Improve the dependability and provision of all elements of Information Technology

Raise customer expertise and heighten IT awareness throughout the business

Increase customer productivity and continually enhance IT services

Ensure all staff have appropriate IT facilities to enable them to perform their roles effectively

Advise all company staff on the effective use of IT facilities to meet their business needs

ITIL environment

BlackBerry installation and configuration

Aug 2006 – Dec 2006 Getronics Deployment and Application Support

Deploying new machines for the user

1st line to 4th line support

Supporting the users on application after deployment

Supporting Humming Bird Exceed, Outlook, Adobe Writer

Supporting the banks applications as in PB Client, A2B

Oct 2005 – Feb 2006 Menzies Corporate Restructuring IT Support/ Team Leader

Making sure that the system is all up and running

Using Citrix Farm as our platform. Win 2000 and XP operating systems

1st to 4th line support, setting up new users, changing user passwords

Helping users with their software problems e.g. Word, Excel, PowerPoint and Outlook

Running and writing queries and tables for SQ

BlackBerry installation and configuration

JUN 2005 – OCT 2005 Atkins Global IT Support Engineer

Break fixing PC’s and Laptops

1st line to 3rd line support

SEP 2004 – May 2005 Mint Equities-SCCM-AV IT Support Engineer

Installing and Supporting Fidessa via Host and Servers, supporting Exchange and Servers

1st line to 4th line support

BlackBerry installation and configuration

Bloomberg troubleshooting and configuration

Jul 2004 – Sept 2004 Danske Bank-AV Systems Technician

1st to 3rd line support for the banks systems including Lotus Notes, Ms Office NT Desktop & Servers Ms XP as well as the banks Central systems e.g. Price View, Sybase, UBS Interchange, Adobe Acrobat & VH applications

Logging helpdesk calls / assign, manage and update active jobs

Managing backup of data and offsite media storage

Bloomberg troubleshooting and configuration

FEB 2003 – JUL 2004 Royal Exchange State Street Bank Systems Technician

I was working on the Helpdesk in a 1st to 4th line support role and I was also working with the users and Traders fixing their problems and installing their applications including Fidessa, Lattice, Fosi, Global Link, Wall Street systems Applications & Lotus Notes R5 & 6, running Crystal reports and Oracle 9i via ODBC also using VPN also upgrading their Domino Server and dealing with users in Boston, and Bloomberg troubleshooting and configuration.

May 1997 – 2002 Sept Goldman Sachs Int’l -AV Computer Systems Technician

Worked in the Laptop section using RAS and Dial-up-Networking on a 2nd line support. Also application packaging, wininstall packages

1 year working with Risk Management on the Trading floor, IT operational co-ordination

I have worked 1 year in the Audio Visual team setting up systems

Using and installing SMS to log onto users PCs and fix problems in London

Bloomberg troubleshooting and configuration

Education and Training:

Sept 1991 – Jul 1994 Canterbury University, Canterbury

Bachelor of Science in Computer Science – 1st class Honors

Core Modules:

Software Process, Applications, Systems Program design, Data Structure C and UNIX Programming, Modelling Persistent Data, Concepts in Programming, The software Development Life Cycle

Sept 1975 – Jul 1980 Henry Compton School, Fulham, London

Subjects Studied:

2 A Levels – Mathematics (B) English Languages (C), 5 O ‘levels

Hobbies and Interests: Computers, Voluntary Work, Keen reader of Historical Fiction

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