Customer Service Data Entry
Resume:
Tonya M. Dicke
Cleveland, WI ****3
***************@*****.***
OBJECTIVE:
To be able to establish a career with a reputable company, where I can implement my customer service experience, multi-tasking abilities, and organizational skills.
EDUCATION:
Northeast Wisconsin Technical College June 2014-July 2014
Customer Service Professional Certificate
SKILLS:
6+ years of professional customer service experience in various settings
Typing skills of 58+ WPM and data entry key strokes of 11,000
Proficient in Microsoft Programs, VISTA, and Outlook
Effective oral and written communication methods with excellent interpersonal skills
Natural problem solver and skilled in conflict resolution strategies
EXPERIENCE:
United Healthcare (Green Bay, WI) September 2014- January 2015
Healthcare Advisor
Received inbound calls from customers in regards to benefits and claims.
Accurately issued quotes on policies to find an affordable plan to meet the customers’ needs
Verified customer referrals and authorizations in obtaining medications
Effectively met quality scores with 98% average while maintaining superior customer service
Demonstrated appropriate protocol for HIPPA guidelines
The Martec Group (Green Bay, WI) August 2010-January 2013
Marketing Research Interviewer
Maintained quota in conducting 25 outbound calls per hour to consumers or businesses
Utilized CATI computer software system to record information
Conducted phone calls to obtain customer opinions on goods and services
Recruited business and consumer prospects for focus groups
Kelly Services October 2009-December 2009
Schneider International (Green Bay, WI)
Customer Service Associate
Completed customer billing verifications for truckloads of materials
Accurately assisted in completing special projects for management staff
Estimated international transit time as needed between various locations
Scheduled pickup and delivery appointments for international carriers using various communication methods
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