Customer Service Representative
Resume:
Marnie D. Villarosa
Brgy. Sta Rosa, Cainta Rizal
***************@*****.***
PERSONAL DATA:
Name: Marnie D. Villarosa
Age: 25
Sex: Female
Status: Single
Birth date: January 12, 1991
Religion: Roman Catholic
EDUCATIONAL BACKGROUND:
College
Bachelor of Science in Computer Science(BSCS)-(2012-2013)
Basilan State College (BaSC)
Isabela City, Basilan
Vocational
Associate in Computer Science (ACOS) -(2010-2011)
Basilan State College(BaSC)
Isabela City, Basilan
WORK EXPERIENCED:
Landmark Trinoma
Supermarket Cashier
Punching the items purchased by customer, transacts the cash or card payments of the customer.
Magellan Solutions Outsourcing Inc.
33rd Floor, Summit One Tower, 530 Shaw Blvrd, Mandaluyong Metro Manila
Customer Service Representative
Responsibilities
Effectively manage large amounts of inbound and outbound calls
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Ibex Global Solutions Philippines Inc.
5th floor, Shaw IT Center, Nueve de Pebrero Corner, Shaw Blvrd,
Mandaluyong, 1552 Metro Manila
Customer Service Representative
Responsibilities
Effectively manage large amounts of incoming calls
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
SKILLS:
Computer literate (Proficient in MS Word, MS Access,
MS PowerPoint )
Personality characteristics, like – patience, poise, tact
Self-presentation and communication skills
Negotiation and sales skills
Positive attitude
Attention detail
People oriented
Problem analysis- Problem solving
Analytical thinking
CHARACTER REFERENCES:
Jose Gedaria III
Team Leader
Ibex Global Solutions Philippines Inc.
Glen Francis Casaljay
Team Leader
Magellan Solutions Outsourcing Inc.
Patrick Candia
Senior Associate
Mearsk Global Service Centre Philippines
Contact this candidate