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Customer Service Representative

Location:
Quezon City, National Capital Region, Philippines
Posted:
January 09, 2017

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Marnie D. Villarosa

Brgy. Sta Rosa, Cainta Rizal

acx6n2@r.postjobfree.com

09261257331

PERSONAL DATA:

Name: Marnie D. Villarosa

Age: 25

Sex: Female

Status: Single

Birth date: January 12, 1991

Religion: Roman Catholic

EDUCATIONAL BACKGROUND:

College

Bachelor of Science in Computer Science(BSCS)-(2012-2013)

Basilan State College (BaSC)

Isabela City, Basilan

Vocational

Associate in Computer Science (ACOS) -(2010-2011)

Basilan State College(BaSC)

Isabela City, Basilan

WORK EXPERIENCED:

Landmark Trinoma

Supermarket Cashier

Punching the items purchased by customer, transacts the cash or card payments of the customer.

Magellan Solutions Outsourcing Inc.

33rd Floor, Summit One Tower, 530 Shaw Blvrd, Mandaluyong Metro Manila

Customer Service Representative

Responsibilities

Effectively manage large amounts of inbound and outbound calls

Identify and assess customer’s needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Ibex Global Solutions Philippines Inc.

5th floor, Shaw IT Center, Nueve de Pebrero Corner, Shaw Blvrd,

Mandaluyong, 1552 Metro Manila

Customer Service Representative

Responsibilities

Effectively manage large amounts of incoming calls

Identify and assess customer’s needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

SKILLS:

Computer literate (Proficient in MS Word, MS Access,

MS PowerPoint )

Personality characteristics, like – patience, poise, tact

Self-presentation and communication skills

Negotiation and sales skills

Positive attitude

Attention detail

People oriented

Problem analysis- Problem solving

Analytical thinking

CHARACTER REFERENCES:

Jose Gedaria III

Team Leader

Ibex Global Solutions Philippines Inc.

0998 544 7022

Glen Francis Casaljay

Team Leader

Magellan Solutions Outsourcing Inc.

0927 702 9987

Patrick Candia

Senior Associate

Mearsk Global Service Centre Philippines

0926 128 7331



Contact this candidate