Meaghan Bentley

Toronto, ON M*J *B* 416-***-**** acx6jh@r.postjobfree.com

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for ADMINISTRATION

Making a Difference by offering an excellent standard of administrative

support-Learning and Development, Project Management, Higher Education and

Assessment, and Counseling.

Client-centric, collaborative Project and Account Coordinator with

verifiable record of success in planning, developing, and managing complex

projects from conception through roll-out-utilizing extensive background in

program design, project management, counseling and assessment, educational

leadership, and account management. Proven performance in identifying

potential partnerships, evaluating customers' needs, and developing

customized programs while leveraging administrative, operational, and sales

expertise.

Strengths Snapshot [pic]

Program and Project Staff Recruitment and Customer Service and

Management Training Satisfaction

Key Account Management Invoicing/Expense Events and Logistics

Administrative / Clerical Tracking/Accounting Management

Support Marketing through Social Partnership Building

Operations Management Media (PR/Community)

Instructional Design and Strategic Planning and Data Analysis and Report

Development Coordination Writing

Generating business Financial/Accounting

Oversight

Career in Action [pic]

LHH Knightsbridge, Toronto, ON

Management consulting firm offering Career Transition & Outplacement, Talent &

Leadership Development, Employee Engagement, Change Management, and

Recruitment Solutions for mid and large companies with 300+ global offices in

60 countries.

Project Coordinator 2014-Present

Rendered tactical and strategic leadership support to Project Management

team in directing, organizing, and controlling project activities-

requirements mapping, solutions design, strategy building, client

communication/presentation, cost control, progress tacking, scheduling and

coordination, and project documentation.

Enabled smooth communication and collaboration between staff and clients by

revamping project management process.

< Project Management: Drove efficiency improvements by crystallizing and

implementing new project management process that enhanced quality,

service, and operational capabilities while enabling teams to

efficiently plan, organize, control, and manage multiple client

projects.

< Account Management: Forged and maintained trust-based relationships with

nearly 300 clients that resulted in higher customer satisfaction rating

and client referrals/recommendations-known for troubleshooting complex

issues often deemed difficult by peers.

< In-Depth Assessment: Boosted operational excellence by overhauling

assessment process leading to higher standard for corporate assessment

and process for High Potentials.

SYLVAN LEARNING, Toronto, ON

Leading franchised and corporate supplemental learning centers providing

personalized instruction learning programs.

Center Director 2012-2014

Directed day-to-day business operations covering strategy management

(leadership), programming (services), business development (sales &

marketing) and administration (budget/profit). Recruited, hired, and

managed 10-member team, including facilitating in-house training to ensure

quick adoption of new recruits into Sylvan Learning principles.

Consistently hit 100% of client goals while cultivating and maintaining

trust-based customer relationships.

< Project Management: Steered program design, development, coordination,

and presentation to ensure alignment of all learning programs with

Sylvan's overall educational standards and objectives.

< Program Marketing: Generated 15% YOY sales growth through strategic

grassroots marketing and public relations (PR) initiatives targeting

Toronto region-online marketing programs, articles, fliers and other

promotional campaigns.

< Training and Development: Improved team productivity levels by

conducting capability-enhancement trainings, one-on-one mentoring, and

group counseling sessions.

< Negotiation: Generated savings by securing win-win, long-term rates with

vendors and external partners.

< Data Analytics: Leveraged statistical data to drive operational

excellence by identifying gaps and eliminating inefficiencies.

Initiative enabled company to analyze customer requirements and devise

tailor-made learning programs.

AMERICAN GREETINGS, Toronto, ON

World's largest greeting card company with notable brands-Carlton Cards,

Tender Thoughts, Just For You, and Gibson.

Account Manager 2010-2012

Accelerated business growth by defining and implementing operational and go-

to-market strategies to meet and exceed growth targets. Steered lead

generation (prospecting/cold calling/networking) activities to pinpoint

opportunities and build account pipelines while overseeing 500+ accounts

across North America.

Added new revenue streams by creating program marketing strategies used for

online, print, TV/Media promotions.

< Client Assessment: Acted as primary "Point-of-Contact (POC)" for key

clients, exhibiting effective communication and analytical skills to

address complex business and customer-related issues and produce

workable solutions.

< Continuous Improvements: Amplified customer satisfaction by

orchestrating operational enhancements that improved service delivery

capabilities and account performance.

KNIGHT LANGUAGES, Taiwan

Taiwan-based language school with over 500K students.

Head Teacher 2009-2010

Recruited to provide professional leadership and academic direction to

ensure Knight Languages deliver high-quality education to 300 students, in

close partnership with Principal. Enforced administration policies and

regulations to ensure safety and welfare of students while employing strong

expertise in communication, presentation, and relationship building in

handling administrative, operational, and academic projects.

Instrumental in enhancing students' learning engagement, experience, and

overall productivity.

< Educational Leadership: Integrally involved in assisting students with

homework, delivering creative and innovative tutoring strategies to

explain complex concepts using easy-to-understand terms.

< Special Projects Coordination: Championed creation and implementation of

several innovative and interactive school-related projects-student

events, trips, weekly contests, and other recreational activities,

allowing emotional, social, cognitive and physical development and

providing students with optimum learning experience.

< Relationship Management: Built and maintained productive relationships

with teachers, faculty members, community partners, parents, and

students to identify learning blocks, monitor student progress, and

implement new learning activities/strategies through parent-teacher

meetings, consultations and daily communication.

BROWn & white languages madrid, Madrid, Spain

Corporate Communication Services company based in Spain.

Program Manager 2007-2008

Oversaw strategic planning, development, delivery, and maintenance of

customized English language programs for multiple corporate professionals

and industry executives, including events coordination, logistics

management, general/office administration, client service

(communication/presentation), and team management.

Led series of English immersion programs with numerous attendees comprised

of professionals and high-level executives.

< Program and Event Management: Spearheaded and completed 12 separate

program events occurring simultaneously and sequentially-commencement

ceremonies and intensive weeks of on-site classroom logistics.

< Course Development: Conceptualized and implemented high-impact

curriculum for Business English, Grammar, and Phonetics, including

integrating industry best practices to ensure optimal learning

experience.

Bachelor of Arts in English (minor in Economics), Saint Francis Xavier

University, Nova Scotia, Canada

TESOL Certificate, TT Madrid

Tools: MS Office (Word, Excel, PowerPoint, and Publisher), Adobe Pro, Google

Docs, Windows (XP, Vista, Windows 7)

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