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Manager Customer Service

Ajman, Ajman, United Arab Emirates
January 09, 2017

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Ahmad Arksoussi

Personal Information

Name: Ahmad Arksoussi

Gender: Male

Date of Birth: 1th June1981

Marital Status: Married

Nationality: Lebanese

Residence location: UAE

Number: + (971-**-*******


Key Responsibilities:

-Oversee the restaurants' entire operations and maintenance activities;

-Manage and develop teams of managers, chefs and support staff to a high standard

-Coordinates the day to day operations and strategy of the restaurants through regular site visits, effective communication and implementation of policies and procedures

-Monitor quality and quantity of supplies and products and manage agreements and contracts with suppliers;

-Continuously investigate and recommend ways to reduce costs, maximize resources and improve quality of services;

-Coordinates with other departments to ensure operations are running effectively and the office teams are supporting to ensure units achieve no barriers when operating

-Holds regular dept. operations meeting

- create action plans and strategies across the estate to increase sales, improve efficiency and develop the teams in all outlets.

-controlling of the preparation and recipe elements of the entire brand and has mastery of the products, ingredients and cooking methods used to produce excellent, consistent food.

-Can identify quality issues with produce and correct by coaching the teams.

-Ensure compliance with Health and Safety standards, impose legal regulations and maintain security plans and regular quality checks;


Position: Restaurant operation Manager - Marketing Developments Organization: Chef Express American Cuisine – Dubai – UAE Period: Currently

Key Responsibilities:

•Prepare annual budget and business plan for the brand outlets

•Ensure restaurants and production operations meet both state and departmental requirements in matter of sanitation, regulations and procedures

•Ensure the provision of reliable inventory, cost control and financial data to support senior management’s decision making

•Prepare, implement and execute critical path for new outlet openings

•Develop, implement and monitor a series of operational metrics to measure the effectiveness of the department across all functions

•Manage procurement and negotiate terms of agreements with suppliers

•Access local market competition as well as regional food and beverage trends

•Assist the projects department in outsourcing of new contracts, and in ordering needed spare parts

•Coordinate with Brand Manager the development of menus, point of sales systems, service procedures and standards of operation development, assessment and revision

•Recruit, train, motivate, develop and evaluate staff

•Liaise with IT to ensure F&B operating system is in place, in full working order and meets the needs of the customers...

•Prepare pre-opening action plan to implement and improve all the processes

•Setting with architect's outlet design and defining pre-opening plan.

•Following up with legal departments to get all the necessary approvals for the new projects.

Position: Restaurant operation Manager -

Organization: Terqwaz Blue Lebanese Restaurant – Dubai Marina - UAE Period: 14-1-2012 till 5-9-2015

Key Responsibilities:

•Manage all F&B and day to day operations within budgeted and ensure 100% guest satisfaction

•Provide guidance to operate the outlets to achieve and exceed budgeted covers, average check, and client related paper work

•Develop policies and procedures as identified in order to ensure the efficient organization of the Operation in accordance with general guidelines

•Monitor weekly update for manpower plans, labor cost, food cost, and business action plan

•Design exceptional menus; establish target, schedules, policies and procedure

•Ensuring correct procedures are followed for the receipt, storage, distribution, preparation, and presentation of food and beverages in all the outlets

•To create a working environment for all the staff that encourages and supports innovative and related developments

•supervising catering and waiting staff at functions

•negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered (in contract catering)

•Managing the food and beverage provision for functions and events

Revenues and maintain cost control


Update monthly upon achievements plans, and marketing plans, set yearly budgets for each project

•Prepare on yearly basis a financial budget for each outlet and review it with Financial Manager and Managing Partners for final approval

•Conduct staff training and induction courses, such as: orientation programs, basic food hygiene and safety, basic customer service, etc

•Oversee the administration of all site-based company staff and maintaining company records

Position: Restaurant operation Manager

Organization: Turath Al mandi Restaurant –Dubai-UAE-Jumeirah Period: 10-7-2011 Till 3-11-2012

:Events Organizing /Catering & Marketing

:Outlet Control / P&L Control / Service Standard

Position : Marketing Manager –

Organization: G5- systems –System Hospitality solution – Service training program –Restaurants & hotel services


Marketing Officer

Organization; Media Line -DUBAI UAE


20 – 9-2009 – till 20 3 – 10

-Forum organizing

- Marketing Development

-Advertising – Training – Marketing program

Position .Restaurant Manager

Organization; Casa Cafe -Restaurant & coffee Shop (Jumeirah) DUBAI



;5-3-2007 –2-3- 2009

POSITION ; Assistances Manager

ORGANIZATION; La Piazza Italian Cuisine Premiere Leisure Investments


Mall Of emirates – Dubai

PERIOD ; 15- NOV- 2006 – 3-4-2007

POSITION ; Head Waiter- Lebanone

ORGANIZATION ; Karamna Lebanese restaurant

PERIOD ; 12/01/ 2006 till 20/ 8/ 2006

Staff training according to the standards

Opening and closing procedures of the restaurant

Ensure guest satisfaction and happiness with their food and service

Report to the manager with all the comments in the restaurant.

POSITION ; Team Leader- Lebanon

ORGANIZATION; La voile Blue (resort)

PERIOD ; 2/3/2005 till 20/ 12/ 2005

POSITION; Floor Manager - Saudi Arabia Jeddah

ORGANIZATION; Sun Rise country club

Saudi Arabia Jeddah

PERIOD ; 28/ 7/ 2003 till 11 / 12/ 2004


Lebanon Beirut

ORGANASITION; La pizza Italian restaurant

PERIOD; 01/11/2002 till 1/06/2003


Hotel & Restaurant Management Institute - Dekwaneh, Beirut.

Diploma of Higher Technical Studies

•Emphasis on Hospitality Management, Hygiene intermediate certificate Boaker Company

Training courses:

Customer Services

Introducing New and Successful Management Services Individual One-to-One Training


Management skills

Languages: English & Arabic

















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