Customer Service Manager

Donald H Pertuz

**** ** *** *****

Miami, Florida 33183

Cell: 305-***-****

E-mail: ******@*****.***

OBJECTIVE

To work for a professional and growth oriented organization where my skills and ability will be valued. EDUCATION

TECHNICAL EDUCATION

EMPLOYMENT

December 2015 – Present Interlink Forwarding Corp, Miami, FL Manager

• Supervision of warehouse personal

• Warehouse and Distribution

• Over seeing key accounts

• Routing local and domestic shipment

• Supervising container loading for export.

• Reviewing export documentation.

September, 1991-1995 Miami -Dade Community College,

(Associate in Arts degree)

Graduated June, 1991 Miami Sunset Senior High school, Miami,FL

(High School diploma)

October 1999- Present Dangerous good trained and Certified Miami,FL

October, 1999 – Nov. 2015 Capital Logistics Corp, Miami, FL Operational Manager

• Handling Air and Ocean export shipments to South America for A to Z.

• Supervision of all export documentations as well as personnel

• Billing and profit-sharing with different agents in South America

• Overlooking key accounts (Ex: Payless Shoesource Worldwide)

• SED preparation on AES

• TSA awareness supervision

• IAC Security Coordinator

• 7512 Inbond shipments

• Providing Air and Ocean quotes

• Negotiating rate with Airlines and Steamship lines

• Manage customer service relations with overseas agents

• Evaluate Dangerous Goods cargo and documentation

• Knowledgeable in Magaya system for last 10 years

• Warehouse supervision

June, 1992 - 1999 Latin Air Transport, Miami, FL

Export Agent

• Overlooking a small freight forwarder.

• Air consolidation preparation

• Warehouse supervision in receiving and loading cargo

• Customer service

SKILLS

• Fluent in English and Spanish

• Extensive knowledge in Word, Excel, and various Internet Programs.

• Experience with Magaya logistics program.

• Multitasked.

• Excellent leadership skills

• Ability to use all office equipment

• Adept at establishing trust and credibility with customers

*References available upon request.

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