Healthcare Business analyst

Objective

Performance and resulted –oriented professional searching for new opportunities and ways to offer, and expand upon the experience in business analysis; solid background in business, technology and communications/marketing.

Exercises diligent leadership and exceptional analytical skills to evaluate and improve internal processes and structure.

Combines outstanding interpersonal skills with communication expertise to easily establish and maintain excellent rapport with individuals of diverse backgrounds.

Demonstrates keen organizational and decision-making abilities to identify and quickly resolve problems, thus increasing overall program efficiency.

Experience Summary

Over 4 years of experience with writing business specifications, having thorough understanding of all phases like Requirement Gathering, Analysis/Design, Development and Testing.

In depth working knowledge SDLC Methodologies – Waterfall and working knowledge of Agile - SCRUM

Experienced at developing and understanding overall plans and assisting Project Manager with determining high level requirements.

Ability to collaborate with peers in both business and technical areas to deliver Business Applications in line with corporate priorities.

Expert in requirement gathering techniques such as Questionnaires, Interviews, Job Shadowing and JAD sessions.

Worked closely with Business Users to gather accurate requirements to develop detailed Use Cases, Functional / Non-Functional Requirements and established traceability to the Business Requirements.

Experienced and Skilled Healthcare Information Technology consultant and QA Analyst.

Proficient in some EPIC Modules and extensive Go-live Support experience

Excellent reputation with end users and customers as a competent, knowledgeable professional with the ability to provide outstanding customer service especially in the area of issue resolution.

Strong leadership, and interpersonal skills; able to meet deadlines and handle multiple projects simultaneously

Superior communication with demonstrated negotiation skills; interpersonal coaching and listening skills

Energetic self-starter with excellent analytical, organizational and creative skills

Proficient in Some Cerner Modules (Surginet, Powerchart)

Proficient in French and Dutch Languages

Education

Bachelor of Science in Computer Information Technology 2015

Kennesaw State University, Marietta, Georgia

Associate Degree in Electrical and Computer Engineering Technology, 2012

Chattahoochee Technical College, Marietta, Georgia

Bachelor of Science in Computer Science 2000

University of Yaounde 1

EPIC Trained, QA Testing Trained

Technical Skills

Programming Languages:

ASP.NET, Oracle 9i DBA, Microsoft SQL Server, DHTML, HTML, JavaScript,

PHP and XML

Software:

EpicCare Inpatient, Ambulatory, Radiant/PACS, Op Time/Anesthesia, ClinDoc, CPOE, ASAP, Cadence/Prelude, ADT, ICD 9/ICD 10, Surginet, Powerchart

Databases:

Oracle Database 11g, MSSQL Server, MS Access

Tools:

Microsoft Project, Microsoft Office, Microsoft Visio, MS PowerPoint, Lotus Notes, HP Quality Center, Share Point, QA Testing Tools, Ranorex

Methodologies and Best Practices:

SDLC, Waterfall, Agile SCRUM, IIBA, ALM

Operating Systems

Microsoft Windows 98, 2000, XP, Vista, 7, and UNIX

Professional

Skills

Cerner Surginet/Powerchart Consultant

Roper St Francis

South Carolina

Trained providers to place med orders using power plan

Also trained providers to place other orders using power plan

Trained nurses to document I/O

Explained the difference between ‘initiate’ and ‘future initiate’ orders.

Epic ADT/Cadence Consultant/ Business Analyst:

Implementations at various Service Provider Sites:

• Scottish Rite Hospital, Dallas

• HonorHealth Hospital, Phoenix

Scheduled meetings with Development to review requirements and discuss the best solution, then review options with Business groups, and modify requirements accordingly.

Created Use Cases for Development, and UAT documentation for the project thru SDLC.

Actively participated in deployment by providing elbow support to

Physicians/Anesthesiologists on the floor.

Assisted Anesthesiologists in integrating workflow into Epic system.

Efficiently supported clinicians to navigate through their clinical workflow on the hyperspace; educated and assisted the Surgeon on how to document encounters,

managed their In-basket, orders, preference list and efficient use of their Smart set

Epic Testing Analyst

Hartford Health Systems

Connecticut

Designed and developed test strategy which was approved by leadership team, key stakeholders, directors and

PM, Managed the Test Strategy.

25 Epic patient end-to-end scripts from admission to discharge or check in to check out

Executed automated and manual test scripts and got with analyst to find out the root cause whenever a test fails.

used SharePoint and Excel to manage and track scripts

responsible for testing the following modules: Optime, Anesthesia, ClinDoc, Orders, Cadence, Radiant and Home Health

Object Win for PHILIPS HEALTHCARE, GA

Global Incident Manager, IT

Created functional specification documents, and assisted architecture analysis and design; worked with QA team to design test plan and test cases for user acceptance testing (UAT).

Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.

Built and maintained a partnering relationship with internal and external customers, on and offshore.

Worked closely with the service delivery managers, the technical teams, clients and unit to drive down costs to service while improving effectiveness of processes.

Defined processes to transition patient records from the previous paper work-flow, to the electronically maintained record via Clarify CRM application.

Healthation, Chicago, IL

Business System Analyst

Involved in claim adjudication process of facets application.

Experienced on Facets data model.

Engaged on the loading EDI 834-file to Facets through Membership module.

Performed gap analysis for ICD 9 to ICD 10.

Documented and mapped the various CPT and ICD 9 and 10 codes with incoming claim messages.

Conducted JAD sessions and peer review sessions with the SMEs, developers and business users.

Analyzed the scope of the project for different review sessions of the application.

Epic Optime/Anesthesia Consultant/ Business Analyst:

Implementations at various Service Provider Sites:

• CHI Franciscan, Seattle WA

• UNC REX, Raleigh NC

• Boston Medical Center, Boston

Part of an agile team requirements that worked closely with the product owner

Wrote Business Requirements in User Story format and liaised with the business stakeholders to review the business requirements.

Met with business stakeholders to draft Business Requirements, then translated business requirements to Functional Requirements.

Reviewed requirements with Development teams to document requirements that Development can meet and obtain approvals from the Business.

During deployment provided elbow support to physicians/Anesthesiologists on the

floor

Assisted Anesthesiologists in integrating workflow into Epic system.

Efficiently supported clinicians to navigate through their clinical workflow on the

hyperspace

Educated and assisted the Surgeon on how to document encounters, manage the

In-basket, orders, preference list and efficient use of their Smart set

Assisted physicians on how to proficiently document and manage encounters and

assisted clinicians to setup and utilize SmartTools

Provided on-going unit/department rounding as assigned to provide training and

support

Identified issues and concerns and communicated those back to project team for

discussion and resolution

Responds to user problems in a timely and professional manner including timely

follow-through, frequent user updates and careful monitoring of issues for

resolution

10/16-present

09/16-

10/16

05/16-

08/16

11/14-01/15

08/14-11/14

06/14 – 08/14

Business Analyst / Epic Cadence/Prelude Consultant

Implementations at various Service Provider Sites:

Implementations at various Service Provider Sites

St Francis Health System, Tulsa Oklahoma

Duke University Health System, Raleigh NC

Met with Business stakeholders teams to write Business and Functional Requirements via Agile process, for the customization of the Epic system to meet business needs.

Scheduled meetings with Development to review requirements and discuss the best solution, then review options with Business groups, and modify requirements accordingly.

Created Use Cases for Development, and UAT documentation for the project thru SDLC.

Actively participated in deployment by providing elbow support to

Physicians/Anesthesiologists on the floor.

Assisted Anesthesiologists in integrating workflow into Epic system.

Efficiently supported clinicians to navigate through their clinical workflow on the hyperspace; educated and assisted the Surgeon on how to document encounters,

managed their In-basket, orders, preference list and efficient use of their Smart set

Assisted clinicians to setup and utilize SmartTools and provided on-going

unit/department training and support

Identified issues and concerns and communicated those back to project team for

discussion and resolution

03/14 – 05/14

Implementation Analyst / Meditech Go-Live POM, PCS Consultant

Mission Regional Medical Center, TX

Manage implementations tasks that included: Epic application user training and go-live support.

Monitored and supported end users in resolving issues with workflow, troubleshooting, orders, patient plan care information and keyboard utilization

Trained nursing staff and physician on how to modify and save orders.

Followed up issues and complaints till resolution.

Monitored and supported end users in resolving end user issues with system workflows, troubleshooting on Patient Orders, and Patient plan care information.

Developed implementation methodology materials.

Responsible for creating documentation of the conversion process and developing a project approach and training program.

Provide first level customer support during the initial phase and early product deployments including interacting directly regarding support, functionality, user interface issues and feedback.

Provide product QA assistance including functional testing of new screens and processes including documenting any issues and communicate with development team for resolution.

01/14 – 02/14

Business Analyst / Epic Inpatient Go-Live Consultant

Implementations at various Service Provider Sites:

Yale, Bridgeport, Connecticut

Sutter Health, San Francisco

Participated in multiple Inpatient go-lives in various departments/specialties

Monitored data and system trends for inconsistencies and resolved

Negotiated commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation

Developed functional designs; identified risks and benefits of alternate designs; calculated costs/benefits of potential actions or solutions to establish their viability/ROI; assessed project impact of system changes on users and internal and external customers and stakeholders

Participated in software testing and debugging plans to ensure functionality and quality; created detailed test plans and scripts based on functional requirements and executed test scripts using testing tools

Wrote user documentation based on functional requirements

Partnered with business units, Corporate, and Field to ensure applications and reports support new system initiatives

Monitored and worked incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests, and report requests

Provided elbow support to physicians and nurses on the floor that included:

oEnsured that providers and clinical staff are setup in the correct In-basket pool

oAssisted clinicians in adding more activities to their hyperspace toolbars

oSet up favorite letter template for end-users

oEscalated issue to the Command center as needed

Provided training for end users in preparation for Go-Live

10/13 – 12/13

Prelude and Radiant Business Analyst / Epic Ambulatory, Epic ADT Consultant

Implementations at various Service Provider Sites:

Plains Regional Medical Center, Clovis, NM

Temple University Health System, Philadelphia, PA

Three River Medical Center, Grand Pass, OR

Served as a liaison between end users and the implementation team

Provided useful analysis on the Epic Radiant module.

Provided analysis of the radiology department workflow.

Assisted with resolving report data issue with Radiant during Go-Live.

Developed Training Plans and Schedule for the end user training.

Conducted Classroom as well as one-on-one training.

Provided an in-depth training on the Epic Ambulatory Application Module, policies and procedures, and workflows

Trained and assisted in checking in and checking out patients within the system.

Troubleshoot and resolve checking out appointment issues with physicians and end users.

Assisted users with setting up and modifying their preference list.

Assisted nurses with setting up favorite letter template for end-users

Performed user password resets.

Conducted over the phone troubleshooting of end user issues with command center.

Logged all issues found in the Chief ticketing tool.

Provided support to users during Ambulatory Go- Live phase

Troubleshoot and resolve issues within the epic care usage system.

Uploaded and maintained files and system tables within the epic platform.

5/13 - 9/13

Business Analyst/Epic Go-Live Consultant

Implementations at various Service Provider Sites:

Carilion Clinic, Roanoke, Virginia

Akron Children’s Hospital, Akron, Ohio

ST. Rita’s Medical Center, Lima, Ohio

Yale New Haven Hospital, New Haven, Connecticut

Conducted interviews with end-users to collected requirement and business process information.

Gathered requirements, analyzed and documented the high level requirements and

converted it to detail level requirement and managed changes.

Identifying and managing data requirements scope, risks and issues.

Created use cases, activity diagrams using MS Visio to depict process flows

Facilitated and managed meeting with mortgage servicing, loan monitoring and asset management departments.

Documented technical specifications, mapping rules, business requirements, and functional specifications.

Documented and delivered Functional and Non Functional Requirement Document to the

project team.

Planned and Conducted User Acceptance Testing (UAT).

Conducted end user training and support during Go-live and Post Implementation

Provided Go-live support to providers and nurses for the outpatient application

Supported end users in troubleshooting application navigation issues and assisted clinicians on hyperspace flow sheet

Documented results of imaging studies in Radiant reading

Conducted & identified workflow process for the tracking of internal and external film movements throughout the organization

Defined & documented how to configure a film station

Documented an immunization administration workflow process

Escalated issues to the command center using issue ticket

9/11 – 4/13

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