Customer Service Manager

Jo-Ann McCarthy

* ********* ****, *******, ** ***88

Phone: (c) 401-***-**** Email : ***************@*****.***

Summary of Skills and Qualifications:

Strong background in database management, administrative support and customer support

Excellent interpersonal skills and customer service skills

Strong knowledge in supporting medical clinics and hospitals, with over 10 years of experience in medical settings

Proficient in Microsoft Office, Excel, Versyss computer system and Caretracker System, knowledge of Medical Manager, and knowledge of Athena System.

Professional Experience

6/2013 to present Rhode Island Surgeons

Accounts Receivable. Denials, front desk, scheduling appointments. Using medical manager, learning Athena.

4/11 to present 3/13 Optum . Insight – United Health

Accounts Receivable – Working all insurance denials for multiple companies

4/2009 to 4/2011 North Providence Urgent Care/Mineral Spring Primary Care

Accounts Receivable/Electronic remits, Customer Service

Responsible for accurate month end numbers to balance,

09/2008 – 4/2009 Kenneth J. Morrissey M.D.

Accounts Receivables, Charges, Billing, Attorney Liaison

04/2003 – 9/2008 Boston Dermatology and Laser Center, Boston, MA

Medical Billing Manager

Prepare and ensure accuracy of patient information prior to their arrival at the clinic

Charge and Payment Entry, Accounts Receivable

Yielded high volume of phone calls regarding insurance and billing questions

Prepare daily schedules regarding referrals and patient information

Managing prior authorizations for Laser Surgery

01/1999 - 3/2003 Lighthouse Medical Management, Providence, R.I.

Account Manager

Responsible for five accounts to ensure timely entry of charges and payments

Accounts receivables

Maintained the work flow of the department

Supervised a staff of thirteen employees, with responsibilities such as keeping track of their schedule and leave time

Served as liaison between physicians and management

Attended monthly meetings regarding accounts receivables

10/1988 - 01/1999 Melvyn M. Gelch M.D., Providence, RI

Secretary/Bookkeeper

Collected patient co-pays

Responsible for daily scheduling of patients, daily deposits, and account receivables

Scheduled operations

Obtained prior authorizations for surgeries

Posted daily deposits

Responsible for monthly reports to Accountant

Responsible for year-end reports

Education:

St. Mary’s Academy of the Visitation High School

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