Professional Customer Service Representative

Debra Diane Giles

PO Box ***** St. Louis, Mo ****1

*** ***-****-*******@*******.***

PROFILE

Professional Customer Service and Account Specialist with strong written and oral communication skills. Trained and experienced in high volume areas with the ability to resolve customer complaints while promoting conflict resolutions. Customer service and account skills has been performed in various work environments such as medical, education, administrative, hospitality, account management, marketing and sales.

EXPERIENCE

Manager, Personal Services Unlimited, St. Louis, Mo. 2011-2016

Managed small business accounts, later developing and generating new business with large retailer . Managed, supervised and performed floor care and bike assembly contracts with a team of 8-12 laborers . Negotiated and prepared all bid proposals with management team, finalizing the deal from beginning to the closing signature. Performed all administrative duties from human resource, payroll, scheduling, production, and purchasing to the overall functions of business operations.

Direct Sales Rep, StratMer, Retail Solutions, Port Chester, NY 2013-2014

Provided promotional services to consumers. interacting and promoting credit card, rewards and frequent flyer points in behalf of Chase bank, establishing credibility, selling and maintaining privacy of personal information on application for overnight processing.

Admission Administrator, Diva’s Unlimited Academy St. Louis, Mo, 2008 -2009

Recruited enrolled, qualified students through graduation of accredited cosmetology and related programs. Screened and collected students documentation for FASFA qualification. Conducted new start orientation, set up all public relations events for school recruitments and student involvement. Maintained student file for record keeping, performed all office duties, inventory

Graduate Placement Officer/Admissions,Elaine Steven Beauty, St. Louis, Mo, 2004 to 2007

Coordinated and counseled graduating and past graduates students for career placement. Processed state board application set-up State board exam dates, assist with graduation ceremonies. Maintained student council and advisory committee, assist graduates with student services. Coordinated and represented school for recruitment, job placement and public relations events, and career workshops for future employment leads. Conduct and set up for new student orientation, and all admissions and enrollment process, to include Financial Aid verification and exit interviews.. Collect tuition payments, disbursed financial aid checks, collection duties for delinquent accounts. Assist Director of education with reports of school stats, enrollment compliances, record keeping to maintain annual accreditation of programs. Developed Incentive and retention program for at risk students.

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Patient Registration/Medical Records Clerk, St, Johns Mercy St. Louis, Mo 2007-2009

Processed patient pre-registration scheduling and benefit verification via phone calls collected accurate information to obtain access to patient records, all demographics and valid insurance info to secure handling various job related to the process such as communication with insurance companies doctor/staff relationship insurance, maintain confidentiality and complete knowledge of HIPAA laws and practices, worked on multiple screens to perform work in vision prior to training in EPIC, assisting with complete department conversion before transferring to the Medical records processing patient files sorting, scanning and documenting specific inform on EPIC system.

Customer Service Representative, Mosby Year Book, Inc, St. Louis, Missouri, 1994 to 2000

Processed and filled customers book orders via phone and mail on a multiple screen computer. Answered customers billing questions, processed returns and adjusted accounts as needed.

Processed and arranged payments and negotiated terms on delinquent accounts, applied payments to individual and commercial accounts (cash application). Processed mail both incoming and outgoing, including e-mail retrieval. Resolved complaints and assured customer satisfaction; utilizing excellent listening and communication skills. Efficiently and accurately performed all office procedures includes typing, faxing, copying, and ten key. Experienced with PC and mainframe computer equipment, software includes Microsoft word, excel, and some knowledge of access and power point.

EDUCATION, CERTIFICATES & LICENSE

NATIONAL ACADEMY BEAUTY ARTS, St. Louis, MO Cosmetology/Manicuring License 2010

VATTEROTT COLLEGE, St. Louis, MO., St. Louis, Mo Baber Certification 2011

LINDENWOOD UNIVERSITY St. Charles, MO. Classes in Corporate Communication 2004-2007

WONDERLIC, INC. Libertyville, IL. Certified Proctor - 2005-Present

ST LOUIS PUBLIC SCHOOL, St. Louis, MO Certified Literacy Tutor – 2005 -2007

STATE OF MISSOURI NOTARY, St. Louis, MO 2005-Present

REFERENCE AVAILABLE UPON REQUEST

November 20, 2016

Dear Human Resource or management team member:

My name is Debra Giles and I am very excited about seeking an opportunity and for my relocation back home. I also gladly welcome an opportunity to meet with you to discuss a position with Aurora Health. I will be traveling to Milwaukee in a couple of weeks to seek permanent residency, and would be available to meet at that time, or perhaps communicate by phone to set up an interview at your convenience.

Thank you in advance for your time and consideration.

Debra Giles

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