JOSHUA BERTRAND

*** ***** ****** **.

Mansfield, TX 76063

acx69y@r.postjobfree.com

469-***-****

SUMMARY OF QUALIFICATIONS

Surged sales, service, employee productivity, and customer satisfaction rates across eleven retail

locations while building a culture focused on the mission and values of the organization.

Administered HR policies/practices, architected/implemented workflow processes and

performance improvements, and protected company assets

PROFESSIONAL EXPERIENCE

District Manager Deli/Bakery

Kroger Co. 2013-Present

Responsibilities will include establishing business plans, developing marketplace opportunities,

overseeing internal processes, and providing employee leadership in the achievement of common

goals.

Responsibilities:

Leads entire District team in a common vision/direction.

Provides leadership to the functions of sales, delivery, and service.

Ownership for growth, sales plans, customer satisfaction and implementation of business

plans

Integrates and focuses all resources in the District to ensure maximum customer

satisfaction; ultimately responsible for resolving customer issues.

Coordinates resources to appropriately balance strategic objectives with financial return

(profit) and efficient use of financial assets (including working capital). Overall P&L

(budgetary) responsibility for District.

Maximizes market penetration of install and service offerings through aggressive and

prudent utilization of all channels.

Ensures appropriate business management practices and policies are implemented to

ensure that appropriate process and audit controls are in place.

Maintains positive employee relations and maximum productivity by fostering open

communication throughout location.

Develops skills and competencies of District employees and overall capability of the

District.

Establishes Kroger as a known local force within the community.

Reviews monthly forecasts/projects and implements action to ensure goals are achieved.

Establishes business plans to grow; stewards development of market opportunities in all

areasinstall, service and security.

Monitors financial performance on a monthly basis against plans and forecasts.

Ultimately responsible for cost/time performance of projects and balancing achievement of

financial goals with strategic customer relations.

Ensures delivery of accurate sales and financial forecasts.

Ensures that sales processes are executed that provide profitable growth for the business.

Participates in key customer visits/sales calls.

Approves estimates for new contracts (approval level stipulated by risk and review

process).

Participates in risk review.

Demonstrates and encourages flexibility.

Exhibits action and high levels of self-motivation and confidence

Financial Account Manager 2006 2013

Wells Fargo, Richmond, IN

Opening new loans, assisted with personal banking. Responsible for resolving customer

delinquency and insuring that customer goals of establishing or reestablishing credit are met

through timely payments.

Also responsible for achieving established delinquency, charge-off and total collection goals.

Included achieving positive results in three key areas: Customer Service, Operations, and

Administration. Other duties as assigned.

Focused on the customer by asking questions, listening and determining solutions to problems.

Follows all local, state and federal laws pertaining to collection of delinquent payments.

Formally documents all activity using the proprietary software.

Achieves daily and monthly calls and account-delinquency percentage goal.

Assistant Associate Manager 2004 2006

Food Town Grocery, Highland, TX

Provide administration support for Customer Service Manager in this successful Grocery Industry.

Oversaw a wide variety of administrative functions, supporting all management-level projects and

information-management processes.

Compiled and analyzed data from monthly reports to prepare managers presentations.

Developed internal correspondence that facilitated effective communication and transfer of

information between customer service representatives.

Played key role in Human Resource functions, collaborating with supervisors to identify and

define essential components of customer service department functionality.

Significantly reduced time required to prepare and distribute customer requests by spearheading

implementation of product freshness and presentation procedures.

Oversee day to day operations in bakery and floral area

Hired, trained, and supervised staff in all deli and floral procedures; maintained inventories and

assisted in ordering and inventory control.

Prepared financial reports and credit card/bank reconciliations.

Airman Supervisor 2001 2004

United States Navy, San Diego, CA

Directed extensive day-to-day maintenance operations on MH 60 Sierra Helicopters, providing

fundamental support to the Maintenance Manager.

Oversaw daily and yearly inspections.

Purchased supplies, performed upgrades, and trained staff in use of office computer resources

and implemented tool shop procedures.

EDUCATION

Robert E. Lee High, Graduate 2001

Baytown, TX

Texas Bible School, Divinity 2005

REFERENCES

References will be given upon request.

Skills

Management

Customer Service

Collections

Sales

Inter-personal

Oral & Written Communication

Organization

Administrative

Documentation

Microsoft Office

Training

Payroll/Budgeting/

Scheduling

Following Policies and Procedures

Purchasing

Contact this candidate