Tiffini Griffin

*** *. *****, *******, **. / 708-***-**** /

acx65c@r.postjobfree.com

Profile: Energetic, results-driven professional with more than 7 plus years

of experience in customer service arena. Highly skilled in performing

office support, retail and addressing customer's needs. Excellent

communication, problem solving and time management skills along with

pricing cash handling experience. Trained in different fields of customer

service industry.

Career History

HLF Insurance Company, Chicago, IL. 06/2009-

12/2014

Customer Service Supervisor / Insurance Agent

. Assessed needs and provided quotes and coverage options to customers.

. Responded to inquiries and notified customers regarding claim

investigation results and planned adjustments.

. Completed contracts forms, prepared address changes and issued

discontinuance orders.

. Ensured all policy requirements were fulfilled.

. Assisted with coaching team to deliver high standards of customer

service.

Penauille Servisair Cargo, Chicago, IL. 10/2006-

02/2007

Cargo Agent

. Assembled cargo according to destination.

. Loaded and unloaded baggage, cargo and mail.

. Responsible for transferring cargo from aircraft to facilities.

. Operated all associated ground support equipment i.e. forklifts and

pallet jacks.

Rainbow, Chicago, IL. 07/2004-

03/2005

Sales Manager

. Ensured that all customers received excellent service through direct

salesmanship, prompt and courteous service.

. Responsible for managing store sales by setting daily goals.

. Effectively communicated to associates the importance of customer

service and outlined the company's goal and objectives.

. Assisted customers with questions needs and purchases.

. Performed timely and accurate execution of promotions and

merchandising

One Price Clothing, Chicago, IL. 06/2002-

02/2004

Sales Associate

. Assisted customers with merchandise selection and queries.

. Operated cash register as and when necessary.

. Managed shelf stocking and pricing activities.

. Responsible for training new hires on store policies and procedures.

Professional Development

Licensed Life Insurance Agent, Chicago, IL. (2013)

Medical Assistant, Chicago, IL. (2005)

Dental Assistant Training, Chicago, IL. (2008)

REFERENCES AVAILABLE UPON REQUEST

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