Customer Service Property Management

DE CASTRO, KHIM NESTLEAN SALAZAR

Blk * Lot ** San Jose Townhomes PasCam 2 General Trias, Cavite

Contact no: 091********

E-mail Add: ***********@*****.***

AREAS OF INTERESTS:

Front office or any related position.

WORK RELATED EXPERIENCE:

Property Manager – Globalland Property Management, Inc. (November 16, 2015 - June 20, 2016)

Supervise the whole Camella Lessandra Subdivision in General Trias Cavite.

Managing the daily expense of the common area and facilities.

Managing all the legal documents of the Association.

Doing all administrative function of office and facility management.

Conducts orientation to new homeowner prior to move-in.

Monitors house improvements during construction and ensures that there will no violations.

Admin Assistant – Globalland Property Management, Inc. (January 10, 2015 – November 15, 2015)

Supervise maintenance services of the common areas and facilities.

Manage owner’s concerns and organize community activities.

Receiving homeowners’ payment and updating in monitoring of accounting system.

Monthly evaluation of common areas, maintenance and Security.

Assisting Property Manager to his/her needs.

After Sales Admin – Cellprime Distribution Corporation (July 26, 2013 – January 26, 2014)

Receiving of Cloudfone unit for repair.

Updating the monitoring of the cloudfone unit.

Forwarding the cloudfone unit to the technician.

Receiving of calls regarding to the cloudfone unit complain.

Checking of repaired cloudfone unit.

Preparing the repaired cloudfone unit to be delivered to the client.

Customer Service Officer (Trainee) – Astoria Plaza Hotel (January 9, 2013-February 27, 2013)

In front office or in back office of Customer Service Department in Astoria Plaza Hotel

In Front Office

Assisting to prepare and to print the arrivals for the day.

Checking if there is a VIP’s that will arrive for the day.

Preparing the room’s key and the registration materials for the guest who will arrive for the day.

Assisting guest in their check-in procedures on how and what the things to do mostly for the guest having no experience in checking in at the hotel.

Attending guest questions regarding to their membership in the Astoria Plaza Hotel.

Helping the customer service officer in inspecting the rooms before the guest arrived.

In Back Office

Answering phone calls regarding complaints, requests and reservations.

Informing the reservation department if there’s a reservation at the Customer Service Department.

Monitoring the e-mail and text messages of Astoria Plaza Members.

Welcoming calls of the new Astoria Plaza Members.

Tallying the room’s inspections if there’s an error and informing the Housekeeping Department.

Preparing the breakfast coupon of the guest.

Receptionist (Trainee) – Max’s Restaurant (April 29, 2011- July 24, 2011)

Customer Service Assistant

Preparing the Max’s menu book.

Welcoming guest at Max’s restaurant.

Assisting guest to their table.

Checking and inventory of Max’s corner bakery.

EDUCATIONAL BACKGROUND:

TERTIARY: Polytechnic University of the Philippines 2009-2013

Bachelor of Science in Hotel and Restaurant Management

San Juan Campus, San Juan City

SECONDARY: Victorious Christian Montessori College, Inc. 2005-2009

Alfonso Branch, Alfonso Cavite

ELEMENTARY: Alfonso Central School 1999-2005

Alfonso, Cavite

AWARDS AND ACHIEVEMENTS:

Certificate of Recognition of Dessert Plating Competition

Certificate of Participation of 2nd Grand Annual Convention

Certificate of Completion of On-The-Job Training in Astoria Plaza Hotel (309 hours)

New Employee Induction Program

TRAININGS AND SEMINARS:

Basic Bartending

Housekeeping Procedures

Front Office Operations

Work Attitude and Values Enhancement

Speak with Confidence

Business Communication

PERSONAL DATA:

-Born in Alfonso Cavite on September 28, 1992

-Filipino citizen

-5’2 in height

-Above-average communication skills both written and oral, in English and Filipino.

-Works well both independently and in group.

-Well verse in Property Management.

-Can work with minimum supervision.

-Result oriented and adherent in proper time management.

-Experienced in Property Management.

-Graduated in reputed school in the Philippines.

REFERENCES

To be provided upon request.

Contact this candidate