Quality Assurance Software

Abir. A. Gerges

347-***-**** • *******@***.***

Professional Profile

A business analyst with strong knowledge of fashion wholesale business with five years’ experience in production and six years as business analyst. Experienced with Software Development Life Cycle as well as Software Testing Life Cycle. Skilful in writing documents including User guides, IT user documents, functional and detailed requirement documentations.

Highly focused, driven and results-oriented professional. Demonstrated ability to plan workflow, manage multiple priorities, meet daily targets and achieve high productivity standards and quality of work. Highly organized with excellent time management, prioritizing and multitasking skills. Proactive and results oriented with excellent interpersonal and communication skills. Strongly attentive to details.

Perform business analyst responsibilities as required and trained to absorb new programs quickly for testing, documentation and training. I am exceptionally trainable and willing to learn new processes and software given the opportunity.

Core Competencies

Strong Knowledge of Wholesale business • Strong Knowledge of Fashion business • Production Operations • Business Analysis • Quality Assurance • Experienced with software development life cycle as well as software testing life cycle • Experience of working with IT development team • Produce Functional and detailed requirements documentation • Process Improvement • problem resolution • Project Communications • Relationship Building • Team Oriented • Proficient training skills • Able to focus on both detail and accuracy • Microsoft Office (Excel, Word, Outlook, Power Point)

Professional Experience

Michael Kors, East Rutherford, NJ 8/2015 – 11/2016

System Business Analyst - RLM ERP Software

Current responsibilities of software development include rapidly learning and testing new and upgraded wholesale systems software for the purpose of implementation and technical support for users, as well as writing the necessary help documentation, test scripts, manuals, etc. This project is based in Michael Kors ERP software. Learned MK wholesale business with its different aspects and verified the new projects accordingly. Validate new projects related to Items, sale orders, manufacturer orders, invoices, credits, shipping, inventory, customer accounts, and reports for US, Canada, and Europe companies. Interface with EDI documents (850, 856, and 810) and extensively test EDI documents translation process into RLM. Verify projects related XML and Flat files. Provide inputs on the projects accordingly. Interface with Order Management (DOM), warehouse management (WMS), and accounting (JDE) systems. Communicate the bugs with developers and make sure they are corrected timely. Prepare multiple levels test plans.

Perform extensive testing including functional, regression, user acceptance, integration, and performance using SQL, DBU and WRKDBF databases, and AS400 (Also used in GUI).

Ensure systems are implemented utilizing best practices for reliability, stability, scalability, performance and security.

Provide assistance in identifying, evaluating and developing solutions and processes that meet business requirements

Develop user guides and process documentation to support user community and new staff.

Write specifications of new requirements.

Assist in training end-users and colleagues.

Mill Run Tours, New York, NY 9/2014 – 7/2015

System Business Analyst

Tested new accounting software for quality assurance to ensure all requested requirements are applied. Performed quality assurance on the company's new web site. Assisted in the preparation of proposals to develop new operational changes. Conducted change impact analysis to assess the potential implications of changes.

Successfully provided recommendation to improve existing business processes.

Evaluated process bottlenecks, identified opportunities for improving business processes and successfully implemented new policies and processes.

Airline contract analysis and application.

Performed extensive manual testing to verify the application is complete and stable.

Soft Solutions, New York, NY 6/2010 - 7/2014

System Business Analyst - Ibs Referential software

Supervised Retail Referential Application for Apparel, analyzed clients’ business requirements, formed and maintained business requirements and functional specification documentation. Communicated client’s business requirements by constructing easy to understand data and process models. Provided input into developing and modifying system to meet client needs and develop business specifications to support these modifications. Communicated with developers to ensure a mutual understanding of processes and application. Reported the bugs to developers and made sure they are corrected timely. Created Test Plans and Test cases. Prepared user guides for the clients and BA staff. Trained end-users. Reported new projects status and Conducted related demo presentations to the higher management.

Experienced in software development life cycle (SDLC).

Performed multiple levels of testing including functional, regression, user acceptance, integration, and performance to verify the client’s needs are met by using manual testing, HTTP and ATC applications.

Managed and prioritized requirements, customer and internal expectations and deadlines.

Coordinated in new screens design.

Capelli New York, New York, NY 11/2004 - 7/2009

Production - Wholesale In-house software

Worked on the line and processed customer orders. Managed and tracked each step of production including placed orders with overseas vendors, approved lab dips and samples, ensured labels and price tickets are correct, checked testing are completed timely, verified goods are packed as required, shipped and received on time. Collaborated with sales and design to address issues in pricing, sampling, and product specs. Provided timely and accurate pre-pro sample approvals, trims placement, and shipment mode approvals. Created and managed T&A calendar to ensure on time delivery of all orders. Managed department inventory and priced new items. Processed customers’ sale orders. Supported and trained new employees. Completed daily assigned tasks to meet production volume and schedule and reported orders status to higher managements.

Exercised judgment and made decision within the assigned authority.

Performed all production tasks according to standard operating procedures and manufacturing guidelines.

Tested the application as an end-user and reported feedback.

Education

Bachelor of Business Administration, 6/2004

Zicklin School of Business - Baruch College, CUNY, New York, NY

Major in Marketing and Advertising and Minor in Corporate Communication

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