Support System Administrator

Peter Rondum

*** *** **** ***** **** Stamford, CT 203-***-**** *********@*****.***

SaaS data center infrastructure & production support with SLA support experience. Change control code into production implementation. 24/7 live production support. HP/Compaq and IBM server hardware diagnostic & break fix. Disaster recovery testing experience. Microsoft domain, Active directory accounts and groups hands on. Contributed to start up Intelliclaim, listed #20 on Delolitte’s Fast 50, growth and eventual sale to McKesson Health Solutions. Trade floor and data center hands on experience.

Total Deployment Solutions, 55 Broad Street, NY, NY 10004

Trade Floor Support 6/2016 – 9/2016

Support traders & research analysts various wants and needs at hedge fund in Manhattan. Ply monitor displays .Image and deploy new PC and lap tops. Bloomberg & turret support. Trade floor moves.

Data Center Analyst 1/2016 - Active

Assisted with a datacenter decommissioning and covered shifts in the NOC for other datacenters. Handle Remedy ticket requests for hardware upgrades and other issues. Scheduling, alerting, tracking, acceptance and sign-off, documentation. E-waste & tape rotation. Assist network engineers with troubleshooting. On call emergency break fix. Worked multiple shifts at three different datacenters for an international bank. HP Blade systems & Servers. Spectra T950 Enterprise Tape Library. Single & multi-mode fiber.

Harbors End Marine Services, Cos Cob CT

Marine Technician mechanic 4/2015 - 12/2015

Diagnose and repair boat engines and various subsystems. Fresh water systems, generators & instrumentation. Handled a wide verity of general maintenance tasks.

Robert Half Technology

IT Support at JCCA cottage school, Pleasantville NY

IT consultant 4/2014 - 9/2014

Windows 8 desktop rollout. Windows AD, exchange accounts & groups. Remote user support over multiple WAN office locations. Remedy ticketing system. Short term role from outset.

Harbors End Marine Services, Cos Cob CT

IT consultant / utility person 4/2013 - 4/2014

Support network with remote office. Implemented scheduled back ups & offsite media storage. Help with inventory & special order work flow.

McKesson Health Solutions, Norwalk CT 5/2006 – 11/2012

Integration Engineer

Application support & implementation specialist of ClaimsXten adjudication applications in a SaaS model. Experience with change control, release implementation & documentation. Proactive monitoring & rapid troubleshooting of customer production systems. Interface with developers, Oracle DBA’s & program managers. Often held the highest ticket turn around rate. Promoted from previous System administrator role. Co- trained new hires. Hands on Windows server 2003 & 2008. Local & active directory account management. Some IBM Web sphere hands on. Some basic Unix commands. MKS tool kit. What’s up Gold system service monitoring, VMware Lab manager hands on. MS visual source safe. Remedy ticketing system. Co Administered multi million dollar data aggregation project.

Intelliclaim, Norwalk CT

System Administrator 4/2000 – 5/2006

Desktop, laptop and printer support: Set up variety of IBM & HP/Compaq windows servers running Windows NT, 2000, 2003, Microsoft clustering in data center. New hire & production account creation. Troubleshoot system errors & server hardware diagnostic break fix. Monitor & troubleshoot back up jobs & perform weekly tape rotation. Contribute in SunGard disaster recovery testing & readiness evaluations. Performed server migrations & monthly server maintenance. Provide Development team support for environments. Monitor CA Uni-Center. Basic practical hands on network knowledge. Quickly resolve production issues before customer became aware and grew into larger issues. Interface with developers and or Oracle DBA’s. Promoted from desk side support where I was maintaining a fleet of IBM Think Pads & remote staff. Participated in company & datacenter move. Supported various Microsoft products, Office & OS, rollouts. Intelliclaim was acquired by McKesson Corporation.

Education

Norwalk State Technical College, Comp TIA A+ Certified

References available upon request

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