PERSONAL DETAILS

Name : Shermila a/p Chandiran

NRIC: 911***-**-****

DOB: 30.10.1991

Gender: Female

Age: 26 Years Old

Nationality: Malaysian

ADD: A3-13 TK 4/11 Kinrara Ria apartment, Taman Kinrara

47100 Puchong, Selangor

Contact Number: 012-*******

Email ID: acx61t@r.postjobfree.com

Marital Status: Single

Expected Salary (Part Time): RM 800.00

EDUCATION

Highest Education Level : SPM ( SMK Batu Lapan Puchong)

Graduation Year : 2008

Qualification: Basic Computer Knowledge IT (Multimedia Super Computer MSK)

* Excel

* Microsoft Words

* Power Point

* Internet

CAREER OBJECTIVE

To secure a position where by hard work, dedication and ability to acquire new skills will advantage any company I work for.

WORKING EXPERINCE

December 2009 – Sales Promoter

June 2010 (6 months) P1 Wi Max

Welcome customers and offer assistance

Promote and sell our products to walk-in customers

Order, receive and verify in-coming stocks

Arrange product display and maintain a tidy sales area

July 2010 – San Risk Management Sdn Bhd

July 2011 (1 year) Data Entry Typist

Prepares source data for computer entry by compiling and sorting information

Maintains database by entering new and updated customer and account information

verify data and correct data where necessary

Aug 2012 – May Holiday Inn Glenmarie 5star Hotel

2013 (9 months) Coordinator ( Engineering Department)

5s Activity

Audit document and checklist

Prepare monthly technician report

Prepare letter and quotation

Responsible to take note technician attendance and submit to HR

June 2013 – June 2015 Menteiz cargo GSA M Sdn Bhd

(2 years) Customer Service

Effectively manage large amounts of incoming calls

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Estimate freight rates, and record shipment costs and weights

Monitoring shipment at every transit point

Provide uplifting report from point to point

June 2015 – Current Prolific Cargo Services M Sdn Bhd

Customer Service Executive & Billing

Answer general phone enquiries in a professional

Prepare correspondence, reports and other documents

Maintain office files

Assign a dedicated customer service personnel

Estimate freight rates, and record shipment costs and weights

Monitoring shipment at every transit point

Provide uplifting report from point to point

Determine method of shipment, and prepare invoices, and other shipping documents

Prepare tonnage report for regular loads.

GENERAL SKILLS

Organizational skills - Plan ahead, analyze and make good decisions, Multi-tasking and complete job task on time.

Interpersonal skill – Adapt to changing work environment, negotiate in a positive manner and handle problems proactively

Communication skill – Interact and effectively communicate with people from diverse backgrounds, highlighting teamwork and problem solving.

LANGUAGE PROFICIENCY

1. Can read, write and converse fluently in English and Bahasa Malaysia

2. Semi-Fluent in Tamil

ADITIONAL INFORMATION

Possess own transportation with a valid driving license.

Notice duration: Available Immediately

REFERENCES

1.Rosniza Rosly

Position : Senior Business Development Executive

Office : 03-56136682

E-mail : acx61t@r.postjobfree.com

2.Abirami

Position : Customer service

Mobile : 012-*******

E-mail : acx61t@r.postjobfree.com

Contact this candidate