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Desktop/Helpdesk Analyst

Islip, New York, United States
January 09, 2017

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Kevin Tighe

** ********** ******

Islip, NY ***** –


To obtain an IT position to use my knowledge of PCs and networking to benefit a company and its



Desktop Analyst

Catholic Health Services of Long Island - August 2012 to Present

Ghosting and re-imaging PCs, Laptops, tablets and Notebooks within the Windows XP and Windows 7 platforms.

Configure peripherals such as: Handheld rovers, Workstation On Wheels, Med Carts, laptops for Stinger

carts, Notebooks, printers both regular and label printers, and desktop computers or laptops for staff to use.

Adding computers, laptops, and Note books to the domain and the network,

Downloading the following software: Microsoft Office 2007, 10. And 13, PACS, Power scribe, McKesson Care Manager, Citrix, Java, Lan Desk, Star Navigator, Safeguard, Oracle, Onbase, Epic, SSI, and various others as needed by department.

Troubleshooting installed peripherals and software to ensure they work properly and up to the user's satisfaction.

Worked closely with the Network and Server Teams to ensure connectivity to the network both at the device and the wiring closets and mapped drives.

Contacted vendors to troubleshoot and resolve issues with hardware and software issues that arose from time to time.

Resolve troubleshooting tickets in a timely fashion either remotely, on the phone, or by visiting end user at their workstation and record the steps taken to do so.

Set up PCs or Laptops for user to have meetings or presentations via the overhead projestors.

Senior Desktop Technician

Dowling College - Oakdale, NY - September 2000 to August 2012

Manage end-user accounts

•Coordinate work-study student schedules and verify timesheets

Provide full lifecycle support for over 500 computers; receive service calls, train and dispatch technicians,

and follow up on calls and tickets.

Desktop Technician

Dowling College - Oakdale, NY - May 1999 to September 2000

Re-enabled user accounts after they have been locked

Set BIOS features

Provided end-user support of over 500 computers for faculty, staff and students

Troubleshot network PCs, printers and connections

Install hardware, software and PC upgrades

Proficient in NWAdmin; ConsoleOne; remote manager; DHCP Broker; NDPS Print Manager; MS Office 97,

2000, 2003 and 2007; Windows 95, 98, 2000, XP and 7; Banner2000; CA InnoculateIT; Kaspersky; Malware

Bytes, Spybot S&D, Windows Defender, Hijack This, ZEN; Help-Trac; GroupWise; web mail; and Ghost -

administered, troubleshot and fixed problems

Worked with network and infrastructure technicians to update the network

Trained work-study students to further their knowledge and troubleshooting skills on PCs (IBM, Dell, Compaq,

etc.) and printers (HP, Xerox, Toshiba, etc.)

Provided network and Internet connections

Worked with outside contractors to maintain computer equipment


Certificate in Computer Technical Support

Katharine Gibbs School - Melville, NY

October 1998

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