Customer Service Administrative Assistant

Jo Anne Jones

**** *. ****** **., **********, LA, 71107 318-***-**** ***.*****@*****.***

Education

ACCOUNTING 1975-1977 COMMUNITY COLLEGE

Major: Accounting Degree

INSURANCE SERIES SIX 2000 STEGALL SCHOOL

Major: Insurance

Abilities and Skills

MANAGEMENT, SALES, LEADERSHIP, COMMUNICATION

Enrollment manager, successful contribute to overall customer satisfaction by actively promoting products and services to the employer and employees during on-site initiatives. Partner with the assigned HR personnel to ensure a thorough understanding of the various on-site methodologies, unique products provisions and employee cultures during a case specific training and ongoing communications throughout the on-site engagement. Maintain a complete focus on employee participation opportunities during initial rollouts as well as in re-enrollment situations, Analyze the effectiveness of each and provide-site reports to our home office team. Train and certify new hires. Schedule, staff, and educate. Plus hold group meeting to educate and one on one’s to enroll employees. Most of all Customer Service.

Experience

ENROLLMENT MANAGEMENT LINCOLN FINANCIAL 2010-2015

Working with, home office, employers, and employees to the overall satisfaction of the assignment. Travel with all assignments

ENROLLMENT COUNSELOR ASSURANT EMPLOYMENT BENEFITS 2001-2010

Train and certify new hires: schedule, staff and educate staff and employees. Planned reenrollments after first year of service

ADMINISTRATIVE ASSISTANT POWELL BUICK GMC TRUCKS Ed Powell 1985-2000

Organized and executed all office procedures schedule appointments, travel arrangements for many visitors, set up and hosted events

Extra Skills and Experience

Microsoft Office

Multi-line phone

Inventory control

Ordering materials

Accounts receivable,

Accounts payable,

Balancing checkbooks,

Account balancing,

Materials list

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