Customer Service Data Entry

Dorothy (Dottie)Agurs

***** ****** **** *** ***

Woodbridge, Virginia 22191

Cell Phone: 571-***-****

************@*****.***

Availability:

Job Type: Permanent Work Schedule: Full- Time

Work Experience:

Defense Information Systems Agency P.O. Box 549

Ft. Meade, MD 20755

United States

11/2007 - Present

Hours per week: 40 Administrative Assistant

Duties, Accomplishments and Related Skills:

• Uses knowledge of DISA’s mission, strategic goals and objectives, major initiatives, administrative procedures and key points of contact to facilitate office communication, respond to correspondence items, and assist with special projects and events.

• Outstanding customer service skills in handling complex and challenging situations, exercises tact and discretion in and exception manner.

• Process reports by using knowledge and understanding of the capabilities/limitations of various automated software and hardware systems relative to the overall management process.

• Provide guidance to DISA employees concerning administrative procedures through use of knowledge of coordinating activities, actions, and event planning dealing with Visual Information (VI).

• Processes all incoming work orders, to include filing, tracking and completion. Initiate, coordinate, and ensure timely completion of action items and projects through application

of knowledge of the mission and functions, organizational structure, interrelationships and functional and program assignments. Assist customers with pickup of all orders and completed materials.

• Create, operate, and maintain, backup a searchable library system for physical and digital assets and utilize FileMaker Pro Software. Assist Graphic Illustrators with special projects for different events within DISA.

Supervisor: Joseph Brygider (301 225- 8436)

Okay to contact this Supervisor: Yes

Intersections, Inc.

3901 Stonecroft Boulevard,

Chantilly, VA 20153 United States

01/2006 - 06/2008

Hours per week: 20

Call Center Credit Education Specialist

Duties, Accomplishments and Related Skills:

• Educated and provided information to customers on understanding and

Interpreting their personal credit reports, dispute process, how to improve their credit scores and what items have adverse effect on their credit, maintain retention, quality, adherence on a daily basis and sales. Documented each customer interactions and assist customers in filing disputes from credit reports or monitoring statements.

Supervisor: Alice Macklin Supervisor: Yes

Pay By Touch

Supply Chain Analyst

580 Herndon Pkwy

Herndon, VA United States

04/2005 - 11/2007

Hours per week: 40

Office Manager

Duties, Accomplishments and Related Skills:

• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

• Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Managed receptionist area including receiving visitors, handling their inquiry pleasantly and efficiently. Issued identity badges to authorized personnel.

• Maintained customer friendly, customer focused reception area. Prepared bank deposits, extensive data entry, making appointments, ordering of office supplies and working closely with VP Production to ensure prompt and correct data entry.

• Greeted and assisted company VIPs, Received and shipped packages (UPS, FedEx), received, sorted and distributed mail.

• Maintain staff directory and contact information. Supervisor: Brendan Lane (415- 281- 2200)

Okay to contact this Supervisor: Yes

Education:

NOVA Arlington, VA United States

Associate's Degree

Credits Earned: 16 Semester hours

Major: Criminal Justice 06/2004 Minor: Business

Job Related Training:

CNA/LPN Healthcare - 1980 - 1984 Licenses and Certifications:

2009 CDN Situational Awareness and Threat Brief

Personal Electronic Devices Removable Storage Media Ver. 1.0

Training Information Assurance Awareness

Personally Identifiable Information Training

Phishing Ver. 1.0 Training

Safe Home Computing Training

Antivirus for Home Use Training

Honors, Awards, and Special Accomplishments: Quality Assurance Awards - 2007

Outstanding Performance Award 4th Qtr. – 2008 and Great Team Award 2009 - 2010

References:

Joseph Brygider 301-***-**** - Graphic Supervisor

Col Thorne Murrell (301) 225 - 1254

Mr. Clay Brown 301-***-**** Security

Contact this candidate