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Customer Service Project Manager

Perris, California, United States
January 09, 2017

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James E. Otwell Jr.

*** ****** ***

Perris, Ca **571



To obtain a position in Project Management that will enable me to use my strong organizational skills, educational background, and ability to work well with others.

Summary of Qualifications

Goal orientated professional Project Manager with strong communication and interpersonal skills. Effective critical thinking, organizational and planning experience. Strong work ethic with demonstrated success in both teamwork and individual situations. Strengths include planning, project management and program execution. Great knowledge of materials, economics, mathematics, engineering, and relevant laws and legal regulations.



Microsoft Office Suite


Relationship Building



Cross-Functional Team Management

Calm Under Pressure

Superb Time Management Skills

Systems Implementation


Skilled Negotiator

Complex Problem Solving

Quick Thinker

Technical Skills and Experience

Basic knowledge and understanding of surveying, scheduling, drawings, and construction sequencing

Advanced computer skills with the ability to use MS Office with proficiency (Word, Excel, Outlook, )

Adept in learning new software quickly and able to navigate and use CAD tools to modify 2D and 3D models and schedules in various programs

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

A highly skilled listener and communicator, able to assess client needs and convey necessary information with clarity and enthusiasm.

Education and Certifications

Notary Public

The State of California

Commission to expire April, 2018

ITT-Technical Institute, San Bernardino, CA June 2013

Bachelors of Science Degree in Project Management

GPA: 3. 96 *Highest Honors*Salutatorian*

ITT-Technical Institute, San Bernardino, CA September 2011

Associates of Science Degree in Computer Drafting and Design

GPA: 3. 94 *Highest Honors*Valedictorian*

Employment History

Project Manager,

CORA Constructors, Palm Desert, Ca 2016 to 2016

Managed complex projects from start to finish. Maintained strong client and industry relationships. Completed projects on time and within budget. Responsible for submitting payment requests, estimating and preparing all change orders. Responsible for preparing RFI’s and Submittals. Review invitations to bid for accuracy, within the capabilities of the company. Coordinate with planning section for review, take-offs for accuracy.

Project Manager

RND Contractors, Fontana, Ca 2015 to 2015

Communicated with customers, subcontractors, and corporate staff to quickly diagnose and resolve problems. Plan, direct or coordinate activities concerned with the construction process. Managed all activities associated with the construction of an assigned project. Ensured that all contractual terms and obligations of such projects are maintained. Interfaced with necessary departments to determine the scheduling of work and materials.

Project Engineer 2015 to 2015

PMC Contractors, Newport Beach, Ca

Oversaw multimillion dollar private contracts. Review project plans to determine the time, cost and labor needed to complete the project. Maintain project files, daily logs, RFI’s and submittals. Performed regular site inspections to verify project is on schedule. Assist company owner in change orders and credits due. Create spread sheets for quantity control.

Project Engineer 2014 to 2015

CLS Constructors, Grand Terrace, CA

Scheduling and coordinating subcontractors. Write, distribute, coordinate and track RFI’s and change orders. Review specs and identify all required submittals, prepare submittal schedule and communicate scope changes. Prepare and distribute a description and timeline of the project. Review project plans and proposals, Responsible for completing and submitting project proposals to the proper agencies.

Manager 2011 to 2013

Otwell’s Auto & Tire Care, Riverside, CA

Communicated with customers regarding their vehicle issues and potential repairs that is needed to be on the road in a safe manner. Maintained a 100% customer service satisfaction rating. Contributed to repeat and referral business by using strong customer service and problem solving skills. Scheduled, organized work records and filed reports.

Equipment Operator 2006 to 2009

Harpers Equipment Rental, Stanton, CA

Operate heavy power-driven equipment. Perform a variety of skilled construction and maintenance tasks. Read and interpret maps, sketches, drawings, specifications and technical manuals. Perform a variety of manual tasks for extended periods in unfavorable weather conditions. Work independently in the absence of supervision. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Operating Engineer 1996 to 2000

U.S. Army, Fort Riley, KS

Leadership training to conform to rules and structure. Capability to work as a team member and a team leader with the ability to give and follow directions. Worked in diverse groups, work under pressure to meet deadlines on time. Emphasis on safety, minimized need for supervision.

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