Manager Customer Service

*** ******** *** **** ****** Beach, Florida, ***** 850-***-**** ******@***.***

KAS TAPE 713 Woodlawn Ave NW Fort Walton Beach, Florida, 32547 C:850-***-**** H: 850- 862-8289 ******@***.*** and **********@*****.***

PROFESSIONAL

PROFILE

I am a person who has achieved an opportunity to work in customer service involving retail and restaurant industry. I have been able to achieve opportunities with companies and every job and titles with those jobs have been an experience that has allowed me to grow and mature. I want to take everything that I have learned in life and professional work experience and elevate it into a career that allows me to bring my charisma, work ethic, passion, eagerness to learn, understand how the company operates and team player. A unique individual who is confidently capable of supervising, communicating, mentoring, culturing and building a team with successful employees to guarantee protocols and day to day operations are executed and sufficiently and successfully. As a result of being a goal oriented individual with experience marketing strategies has assisted with reducing theft, increased sales, promotion of product and consistent training. WORK

EXPERIENCE

ASSISTANT OPERATIONS MANAGER (TIG RISKS SERVICES) 10/2016 TO 12/2016

Responsible for Investigator check-ins at the beginning, middle and end of each assignment.

Performs daily Investigator case reviews to determine case objectives and verifies information regarding start times, addresses, telephone numbers and vehicles of subjects.

Conducts and manages surveillance of both stationary and mobile subjects in a covert manner.

Performs and manages proactive and covert attempts to develop and gather new information pertaining to the subject of the investigation through public database searches and/or neighborhood canvasses where it does not violate specific client rules and instructions or State and/or Federal Laws.

Obtains and promotes professional, quality video utilizing covert techniques, such hidden cameras and photographs, which will meet the requirements of clients and guidelines of court evidence.

Ensures all cases are completed, paying special attention to case objectives and budgetary constraints.

Maintains professional attitude and appearance when representing the company to clients, court personnel, subordinates, potential candidates and others during work related interaction.

713 Woodlawn Ave Fort Walton Beach, Florida, 32547 850-***-**** ******@***.***

Verbally and/or electronically update clients, sales staff, office staff, and opera- tional staff regarding case activity on a daily basis as necessary.

Need to have and promote timely submission of all investigative materials such as reports and videotapes using the VE-CMS.

ASSISTANT MANAGER FAMILY DOLLAR 10/2015 TO (10/2016 FT. WALTON BEACH, FL

INCREASING SALES BY RECOMMENDING ITEMS AND INTERESTING PEOPLE TO PICK UP OUR SALES ADS FOR THE BEST DEAL OF THEIR LIKING AND OFFERED OUR HOTTEST ITEM OF THE WEEK

RECEIVED A PAY INCREASE AFTER SUCCESSFULLY PASSING A YEARLY INVENTORY

PROCEED TO OPEN AND CLOSE THE BUSINESS WITH ONE OTHER CREW MEMBER AFTER SUCCESSFULLY GAINING TRUST FROM THE STORE MANAGER ON HOW TO PROPERLY OPEN AND CLOSE THE STORE AFTER TWO WEEKS OF TRAINING

ONCE TRAINED PLACED AS A KEY HOLDER AND INDIVIDUAL ALARM CODE

SUCCESSFULLY CHECKING IN VENDORS ALONE BEFORE ANY VENDOR PLACED PRODUCT IN PROPER LOCATION AND ENDURING VENDORS CLEANED UP AFTER THEMSELVES UPON RETREATING

PLACE PROPER PAPER WORK FROM VENDORS OR THIRD PARTY VENDOR IN FILE CABINET UNDER CERTAIN FOLDER

ENSURING EVERY FRIDAY STORE IS STOCKED WITH THE PROPER AMOUNT OF CHANGE FOR THE WEEKEND

ELIMINATING REDUCING LOSS OF PRODUCT BY WATCHING CAMERAS AT TIMES AND BEING ALEART AND AWARE

PROVIDING A VALID OPINION WITH STORE MANAGER AS IT PERTAINS ORDERING MERCHANDISE AND RECORD KEEPING INCLUDING PAYROLL, SCHEDULING AND CASH REGISTER DEPOSITS AND RECEIPTS.

FOLLOWS ALL COMPANY POLICIES AND PROCEDURES BY OVERLOOKING ANY UPDATED POLICIES AND PROCEDURES AND REVIEWING THEM WITH TEAM MEMBERS AND MANAGEMENT

JIMMY JOHNS, FORT WALTON BEACH, FL (July 2014- October 2015) Transfer from Jimmy Johns Daytona Beach, FL ( February 2013- June 2014

Received as pay increase, hour increase, and title as Sampler two weeks

(September 2014) after being hired because of prior experience with similar previous company

Prepared and produced small samples to provide business so which lead to high impact on sells increasing, and introducing new consumers about the company before/ after lunch hours

Directed customers about what were the purpose, and why these samples were being produced, and introduced what the restaurant had to offer for adults and 713 Woodlawn Ave Fort Walton Beach, Florida, 32547 850-***-**** ******@***.*** children.

Provided information about the company, which items are the best, and including menus with each sample provided to an individual

Assisted with working in the shop during lunch by making sandwiches, answering phones, preparing bread, slicing meats, and cash handling

Maintained customer relationship by contacting those who purchased platters with a follow up call, and any events in the future we could cater.

Received pay and hour increase after ten months (April 2014) with the business and successfully completing a two week training course which lead to a title as Assistant Manager

Managed to receive two monthly bonuses after lowing waste and food cost, increasing sales, 98 or higher on corporate audit scores

Successfully trained crew members on how to operate multiple positions (meat pulling, sandwich wrapping, bread cutter, meat slicer, bread pulling, bread stretching, and more) which as lead to three individuals taking on management rolls with the company

Successful at handling customer complaints which never involved supervisor/ owner

Improved store by reducing labor, food cost by providing proper training

Hired and terminated employees when necessary and for positions needed

Provided equal opportunity when it comes to advancing

Created truck order and produce whenever needed

Incorporating to management and employees of the policies and procedures that needed to be followed, and updated information

Resolved customers billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills THE DEPARTMENT OF STUDENT INVOLVEMENT’S PEER MENTOR, DAYTONA BEACH, FL

Mentor/ Event Coordinator, March 2013 – December 2013

• Arraigned events for new Freshman to understand the opportunities on college campus

• Assisted with fundraising to raise money for events

• Helpfully influence for mentee’s that consume of 27+ New Incoming Freshman

• Arraigned tour of the University for parents and future students to provide information about the University

WILDCATS WRITES, DAYTONA BEACH, FL

Mentor/ Tutor, August 2012 – June 2014

• Writing coaching for freshman students in college English composition classes

• Social and emotional mentoring for mentee’s

• Event planning and coordination for program activities that allowed University Organizations to explain their purpose

BEAVER'S INC, FORT WALTON BEACH, FL

Team Member, March 2008 – August 2010

• Responsible for customer service in Drive-thru or front counter by using a registers and receiving payment and providing correct change

• Unloaded trucks, and assisted with truck order with General Manager

• Multiple times Employee of the month by co-workers and management

• Informed and recommended products to customers

713 Woodlawn Ave Fort Walton Beach, Florida, 32547 850-***-**** ******@***.*** EDUCATION

BETHUNE COOKMAN UNIVERSITY, DAYTONA BEACH, FL

Bachelor Science Criminal Justice December 2014

CTU (COLORODO TECHNICAL UNIVERSITY) COLORADO SPRINGS, CO Masters Business Administration (General Concentration), July 2016 Computer Skills Microsoft Word, Excel, PowerPoint, and Access Computer Savvy INVOLVEMENT/A

CTIVITIES/ACCO

MPLISHMENTS

National Society of Leadership and Success 2013-present REFERENCES

Wanda Simmons- Business- Manager- 850-***-****

Greg Thompson- Vice president of Operations at Arby’s in Fort Walton Beach

- 850-***-**** *********@**********.***

Dr. Carole Byrd-Associate Director QEP Wildcats Write Center Bethune- Cookman University- 386-***-****

Carol Y. Brown- Coordinator of Transfer Student Services-386-***-**** ******@*******.***

Chief Melvin Williams- Head of Public Safety @ Bethune Cookman University- 386-***-**** E-mail: **********@*******.***

Paula R. Reed- Daytona Beach City Commissioner Zone 6-386-***-**** E-mail: *****@****.**

Jason Ferrara- Franchise Owner of Jimmy Johns Daytona Beach Area- 386-***-****

Willie Farrow- Reverend Beulah Baptist Church- 850-***-****

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