Fausto D. Masaira

**** *** **** **. **., Apt. S**9, Washington DC 20008

786-***-**** (Cell) acx5zd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated, energetic, and sharply focused professional with proven track record in administrative assistant, customer service,

data entry and relationship management. Highly adept at establishing company s image and credibility. Fluent in English, French,

Italian and Spanish with a broad based background in utilizing various promotional materials, customer care strategies and methods,

and timelines. Known as a problem solver and team player; equipped with strong communication and

interpersonal skills.

CORE COMPETENCIES

Logistics and Coordination

Project Implementation and Management

Excellent Customer Service and Support

Scheduling and Time Management

Report Compiling

Auditing and Billing

Strategic Marketing and Promotions

PROFESSIONAL EXPERIENCE

RESERVATION SALES AGENT / FRONT DESK AGENT

Hotel Bussola di Hermes, Capri, I taly April 2015 - October 2016

Mastered and trained staff on several reservations computer platforms coordinating facility events. Managed the

comfort and satisfaction of guests. Specialized in exceeding guest expectations utilizing facility resources to enhance

the guest experience and maintaining contact with regular guests . Responsible for providing overall reservations support for

the hotel and for handling group blocks and rooming lists. Overseen the processing of travel agent commissions, proper coding of

market segments and corporate accounts. Provided administrative support to the hotel department heads and General Manager.

Carried out daily administrative needs such as: arranging and scheduling appointments as requested, prepared materials for meetings

and made travel arrangements as directed and attended meetings and captured minutes as needed.

Notable Contributions:

Field nearly all inquiries for transient reservations.

Assisted revenue management with development of sell strategies.

Completed projects and special assignments by establishing objectives; determining priorities;

managing time;gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.

Reviewed payroll pre-check to ensure that all payroll data was accurate.

Accurately completed cash deposits and balance reports to ensure food and beverage and hotel cash

deposit balanced with nightly reports.

Managed and maintained accounts receivables to ensure accounts were billed and paid in a timely

manner.Kept the General Manager and the F&B Manager well informed of cash variances exceeding policy

limits. Served as the lead translator for all international guests and clients.

SALES AGENT/CUSTOMER SERVICE

Aquabella Hotel, Aix-en-Provance, France January 2015 - February 2015

Rendered administrative support for the h otel customer relations, income relations, and s trategic initiatives

department. Facilitated data analysis, reporting, and tracking of i nformation . Spearheaded the completion of

projects and m a i n t a i n e d multiple databases. C oordinated confirmation letters to large groups. Assisted the night

d esk manager with processing duties. Work with hotel reservation agents to troubleshoot potential issues and

p roactively solve customer problems.

Notable Contributions:

Converted incoming inquiries from potential guest into vacation package sales.

Developed an international guest information center that guest could visit when seeking additional

information about the host location.

Developed an activity schedules that became part of the facilities marketing materials.

EDUCATION

COLLEGE LEVEL COURSES IN MILITARY MEDICINE

Universidad de Ciencias Medicas de La Habana

Cuba 2012 -2014

HIGH SCHOOL DIPLOMA

Escuelas Militares Camilo Cienfuegos-EMCC

Cuba 2012

TECHNICAL

Computer Applications Microsoft Office Suits - Word, Excel a n d PowerPoint

Operating Systems Windows 95 / 98 / 2000 / XP

Other Programs and Tools Netscape, Internet Explorer, Outlook Express

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