Business Analyst

Information Technology Software Professional, hybrid knowledge of Software Development Lifecycle. Versatile Business Analyst and Quality Assurance Software Analyst. Proven dependable, goal-oriented, critical thinker, aptitude for details, troubleshooter, project driven professional. A demonstrated ability to collaborate with technical teams, business partners, vendors with persistent follow-up skills to drive business solutions and results. Easily adapts to change and manage multiple concurrent tasks. Team player and leader with the ability to identify recognize, encourage and utilize strengths in a team or team member.

Recognitions:

Recognized System Analyst by an Automotive firm for successfully converting over 20 different Time and Attendance (T/A) processes, and hardware in 24 business sites down to 5 different (T/A) processes and hardware.

Recognized Software Technical Product Analyst, Trainer and Presenter to companies such as Mead Papers, AT & T, MCI Corp. and Kholer Corp., producing millions in company revenue sales. Trained 5 International Software Product Analysts.

Recognized by Dale Carnegie as a presenter, exhibiting good verbal, written communication and interpersonal skills.

Core Competencies:

Business Analyst

Requirement Elicitation

SDLC (Software Development Lifecycle) experience

Problem Resolution

Process Gap Analysis

Quality Assurance Testing Lead

Convert User Requirements into Technical Requirements

Implementation

SQL Queries for Data Mining

Mentoring

Process Flow diagrams

Training

End User Support

Professional Experience

Collabera, Inc. /GE Healthcare

Functional Business Analyst/Program IT Project Coordinator May 2014 – Jul. 2016

Collaborated with team on a complex, company-wide project related to new FDA regulations. Develop functional business scenarios for Internal Release (IR) wing-to-wing test phases. Facilitate execution and validation of data flow through interfaces into multiple platforms. Review XML files as needed.

Interview, research and facilitate meetings with platform Project Managers, Business Team Leads, SMEs and Functional Testers from 20 complex, cross-functional platforms to develop an all-inclusive Data Traceability Matrix. This is a company-wide document used to support deployment, implementation, and production troubleshooting efforts.

Conduct gap analysis probes to create an End User Process Resolution document. This served to eliminate confusion and increase rate of error resolution.

Identify process gaps. Implemented a cost-effective resolution and proactive solutions to allow continued compliance with FDA regulation.

Grant access, ensure appropriate setup, and provide process improvement options for cornerstone application. Resolve business critical and other issues for end users world-wide.

Cornerstone Consulting

Software Business Analyst-Cornerstone Corporate Feb. 2014 – May 2014

Elicited requirements, wrote and maintained requirement documents, created project process flow diagram using MS Visio 2013, developed mobile User Interface web application prototype, using Azure RP 7.0.

Collaborated with developers and stakeholders, documenting and testing.

Reported and monitored project issues, status and progress to Project Manager.

Software Quality Assurance Analyst/Business Analyst-Badger Meter Jan. 2013 – Jan. 2014

Collaborated with the software quality assurance test team and business analyst on a large scale, complex, custom web-based Meter Reading application, utilizing the Agile Scrum-based development and testing methodology.

Wrote and executed, user stories, acceptance criteria and updated wireframes using Balsamiq.

Presented completed deliverables per sprint to stakeholder.

Effectively documented multiple deliverable features of the application. Mentored Field Trainers on new features.

Software Quality Assurance Test Lead Analyst-Badger Meter Apr. 2012 – Jan. 2013

Managed and coordinated the software quality assurance testing for a client-based legacy Meter Data Management Systems application which was developed with Oracle database files and SQL Server Express.

Created test estimates and test plans for cross-device-cross-platform systems.

Developed the first company Test Summary project deliverable template. Document became company standard deliverable, providing proactive suggestions and issue disclosures, resolutions saving hours of potential rework.

Liaison and collaborator with business stakeholder, developers, and end user support team, and trainers for troubleshooting and issue resolution.

Elicited business requirements in order to perform first company multiple products and hardware End-to-End system testing.

Mentored (2) two Engineering Interns. Training the Customer Software Training staff of new application upgrades features.

CAI Corporation/ Johnson Controls, Inc.

Business Analyst II / Quality Assurance Test Analyst / End User Support Analyst Jun. 2008 – Jul. 2010

Collaborated with technical teams, business partners, and vendors to drive business solutions and results for a very large complex, Secure Access Interface and Service Order Voice Portal integrated Customer Relationship Management application utilizing ORACLE databases.

Created Project Statements of Work and Project Scope Documents for business upgrades and interfaced with vendors.

Elicited requirements from stakeholders and created requirements documentation.

Created project test estimates and test plans. Planned, coordinated, executed, developed scripts and issue resolution for User Acceptance Testing.

Collaborated with business and technical teams, planned Pre-Post Implementation plans and prepared change notices.

Exacta Corporation/ Johnson Controls, Inc.

Software Quality Assurance Test Analyst Feb. 2007 – Jun. 2008

Tested a very large, complex, Secure Access Interface and Service Order Voice Portal integrated customer relationship management application for Field Service Technicians called ServiceAlliance.

Wrote and manually executed user-designed Test Cases, queried Oracle databases using Oracle SQL developer to locate.

Coordinated, scheduled and validated User Acceptance Testing, resolved testing issues, provided project status and testing directions, and created SOX documentation.

Created automated test cases scripts using the Datria Application Test Facility tool.

Created training material and conducted training class for Secure Access Interface for the Support and Technical teams.

Education and Certification

University of Wisconsin, Milwaukee - Courses in Business Administration

Milwaukee Business Training Institute, Milwaukee, WI, Certificate, Total Business Data Processing, Top 10 in class

Milwaukee Area Technical College – Courses in Business and Psychology

Dale Carnegie Course, Certificate

Internet Webmaster –Enterprise Developer Certificate, Prosoft Training

Southeast, WI. International Institute Business Analysis Chapter Member, Wisconsin Business Analyst Development Day

Project Management Professional Chapter Member – Completed PMP study group classes

Technical Skills

Operating Systems: Windows XP Professional, Windows 7, Window 10

Browsers: Chrome, Internet Explorer, Firefox

Software: MS Word, Excel, PowerPoint, OneNote, Outlook, MS Visio, Balsamiq Wireframing, Microsoft Team Foundation Server (TFS), Mercury Test Director 7.6, SQL Server Management Studio, SQL Server Express / Standard, Virtual Machines

Languages: SQL, Oracle Query, Altova XML SPY, basic mainframe and web-based software development knowledge

Volunteer Work

Director of On Eagles Wings 4UL, Inc. Non-Profit Organization, oversee the board President and 7 board officers

Project Manager for various large and small scale projects, with 8-60 volunteers, planning and implementing large budgets.

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