Valet Parking Manager/ Client Relations/ Guest Services
Resume:
Victor Alexander Jaco
Pico Rivera, CA. 90660
Email: **********@*****.***
Astute, results oriented leader with proven success in managing Five Diamond hospitality service facilities.
Expertly directs resources, staff and expenses. Bilingual professional with outstanding background in client
relations. Consistently assumes responsibility and successfully directs events with limited staff and location
restraints. Remarkable capability in surpassing complete customer satisfaction. Highly efficient in recruiting,
hiring, training and managing employees for various locations. Possesses powerful presentation skills, a
disciplined approach to the task at hand and the innate ability to anticipate potential obstacles. Familiar with
PC’s, Windows, MS Word, Excel, Outlook, Fidelio 6.2 Hotel OS, and Internet applications.
(24 years) experience with a variety of five star establishments and elite clientele on a career path which supported
increased levels of responsibility in the areas of management, communication and service. Constantly
progressed in organizations that demand a service based perspective to achieve accelerated growth in sales
and profits. Increased productivity and teamwork by 90% by motivating staff with positive reinforcement and
feedback. Ability to obtain and personalize specific needs to all clientele in a precise manner which is suitable
to their expectations.
Experience:
Assistant Manager at USA Parking System
September 2014 - April 2015 (8 months)
Assist Valet Manager on day to day duties in managing the valet operations, as well as the Supervision of
employees of a four star four diamond property. Ensure all USA parking system policies are followed
and met in accordance to California labor law by staff employed at hotel by USA parking. Assist staff in
providing exceptional 5 star guest satisfaction by influencing and demonstrating high quality service in order
to achieve goals set forth by hotel standards.
Hotel Operations Supervisor at AAA Parking
February 2014 - April 2014 (3 months)
Operations Supervisors oversees and coordinates all activities related to the Hotel Valet operations. Provide
5 Diamond, 5 star outstanding guest services for all visitors, guests and entire Hotel staff while ensuring
all expectations and standards are met outlined by AAA Parking Proactively greet and acknowledge
everyone within the property in a friendly, professional manner and provide quick, responsive and attentive
information upon request Communicate valet information and policies in a manner easily understood by
hotel and guests. Act independently and make accurate decisions
CEO at Diamond Star Services
May 2010 - April 2014 (4 years)
D.S.S is a highly motivated client relations business that provides a variety of services for busy upscale and
leisure clientele. Through dedication and commitment Diamond Star offers exceptional services as a five star
five diamond hospitality establishment would. D.S.S will grow to be one of Southern California's premier
services company. Built with first class service and detailed attention we strive to meet client's needs and
business goals. Our services include Valet Parking consulting, elite transportation needs, mobile car detail
service, chauffer/driver services, errand running services, auto body repair services, concierge services,
and with more to come (Inquire within). We are setting new standards in customer relations and building
our reputation on versatility, reliability, and Honesty. No other service company offers the same on-site
professionally trained personnel, and financial stability. Diamond Star Services is committed in maintaining
the highest level of professionalism, performance, and personal services no matter what your needs are.
Valet Manager at The Broadway Hollywood
March 2009 - March 2013 (4 years 1 month)
Oversee all aspects of valet operations for a 96 unit High rise Building. Supervise, scheduled, train, and hired
employees. Demonstrate outstanding guest relations and effective resolutions on all complaints. Established direct
relations with property management, resolved any issues, made necessary accommodations.
Hotel Manager at Radisson Hotel L.A.X
March 2007 - February 2009 (2 years)
Oversaw all aspects of hotel operations efficiently, evaluated and redirected staff upon hire, resulting
in a more streamlined daily workflow. Greeted all incoming guests, resolved any customer complaints,
influenced staff to improve service, resulting in a 70% increased rate in returning visitors. Developed direct
employee relations. Hired, trained and supervised all front office staff, & resolved daily issues as necessary.
Supervised during 12 hour shifts as necessary. Submitted payroll participated in weekly meetings with
supervisor and submitted work flow reports. Worked with various vendors, quoted pricing, and ensured all
hotel sales
District Manager at Quality Parking Services, Inc.
December 2004 - March 2007 (2 years 4 months)
Responsible for 12 different field locations and supervised 240 staff members. Hired new employees,
prepared and submitted payroll for all locations to Human Resources department on a bi-weekly basis.
Participated in weekly meetings with VP of operations and presented progress reports of entire district.
Established direct relations with all property management, resolved any issues, and made necessary
accommodations. Responsible for enforcing all maintenance duties at all locations.
Guest Services Supervisor at Radisson Hotel @ Los Angeles Airport
November 2001 - April 2004 (2 years 6 months)
Greeted all guests of 500-room five-diamond hotel property. Supervised front-desk staff, along with food
& beverage department. Resolved all guest-related complaints with excellent success. Corresponded
with outside vendors on room reservations increasing overall sales by 75% within 3 months of hire. Demonstrated
high quality service and achieved complete guest satisfaction.
Facilities Manager at Standard Parking
April 1998 - September 2000 (2 years 6 months)
Oversee all aspects of valet operations for 2 prestigious Hotels (Century Plaza Hotel, Casa Del Mar) Supervised,
scheduled, trained, interviewed and hired employees. Verified all employee personal information. Increased
productivity and teamwork by
90% by motivating staff with positive reinforcement and feedback.
Languages:
English/ Spanish fluently
Education:
Computer Learning Center
Associates Degree, Computer Systems Repair, 1997 - 1998
Santa Monica College
Business Administration and Management, Psychology, Public Speaking, General Studies, 1996 - 1998
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