MICHAEL ALEXANDER

Field Service Engineer

*** *. ***** *****, ***** Holland, IL 60473

708-***-****

SUMMARY

Installation of capital equipment and trained customers on the use of equipment.

Perform preventative maintenance, planned and performed new installs, and managed many accounts within Central and Northeast US and Canada.

Accurately complete expense reports and service reports so that revenue could be counted for each quarter.

Provide high quality support by responding to client needs in a timely and professional manner.

Provide verbal, written and on-site technical support to clients.

Maintain personal warehouse inventory.

Repaired PC, network, hardware, and software issues (testing, upgrading, and troubleshooting electro-mechanical issues)

EDUCATION

DeVry Institute of Technology Chicago, IL

Associates Degree of Applied Science in Electronics (1998)

PROFESSIONAL EXPERIENCE

Carl Zeiss

Field Service Representative 10/ 2015 to present

Installs, repairs, upgrades and performs preventive maintenance on specified Carl Zeiss Micscopy instrumentation service territory. Perfoming PM, Service Calls and Software updates. Maintains a high level of Customer Care for Zeiss customer's. Working with management and technical support as well as other field service technician to fix customers equipment or training customers on the operations units. Positions requireds 70% to 90% traveling through out the US

Automatic Control Systems Inc. Brossard, Canada 09/2014- Present

Field Service Technician

Installation, condition setup, testing of equipment and respond to service dispatches including outside normal business hours. Root cause determination and repair of equipment.

Preventative maintenance and implementation of updates / ECO’s (Engineering Change Orders).

Help setup North America office for customer training and Demo’s.

Adhere to standard operating procedures, timely completion of service work orders, expense reports, time sheets, inventory, etc.

Chicago Capital Management Group, Chicago, IL 05/2012 – 07/2014

Tester / Contractor

Installing software, troubleshooting and performing acceptance testing.

Diagnosing and repairing telephone equipment.

Qiagen Medical, Germantown, MD 10/2011 – 05/2012

Field Service Specialist

Isolated, diagnosed, and troubleshot technical problems involving capital medical equipment.

Installed, tested, repaired, calibrated and maintained medical equipment. Investigated equipment failures, identified, located, resolved, and repaired equipment and devices.

Performed preventative maintenance on Qiagen equipment with Pipettes X, Y and Z axis checks during PM’s and related software errors issues or upgrades.

Maintained accurate records and documented repair actions taken.

Wrote and edited technical procedural documents for service personnel.

Instructed customers in the operation and maintenance of these instruments.

Maintained accurate service records and documented actions taken.

Verified power levels and functions are in compliance with licensed parameters.

Siemens Health Care (Formally Dade Behring), Deerfield, IL 10/2005 – 09/2010

Senior Field Service Engineer

Chemistry and Coagulation Analyzers: troubleshot and repaired electro-mechanical robotic arms, motors, and laser alignments.

Acceptance tests of new analyzers. Installed software and middleware for labs, hospitals and clinics.

Assembled equipment and connected water and electrical lines using diagrams and blueprints.

Tested equipment performance and demonstrated operation and servicing of equipment to customer run QC and a function test before give unit over to customer.

Interpreted laboratory reports, and diagnosed equipment malfunctions. Recommended technical tips for other field engineers. Mentored new Field Service Engineers on Dade Behring / Siemens analyzers.

Tellabs Operations, Inc., Naperville, IL 01/1999 - 10/2005

Field Deployment Lead

Installed, troubleshot, and tested new network equipment, 6500, 7100, 5500 DACS, T1, T3, SONET, and optical fiber equipment for major phone carriers.

Diagnosed and repaired hardware faults and tested software loads for each set of systems.

Performed software upgrades and wrote instructions for field service engineers.

On-call duty for troubleshooting services 24/7.

Trained Field Service Engineers for the two new optical fiber systems before rollout.

Wrote and edited service and technical documents.

Implemented new ideas for improvements in demo system labs.

Surveyed customers in regards to new system ideas. Processed their feedback for any problems with new systems

Performed demos at customer sites around the country.

Butler Telecom, Schaumburg, IL 07/1998 - 01/1999

Provided on-site technical support services for Tellabs, Inc.

Installed new software and performed hardware upgrades and expansions for Tellabs systems.

Troubleshot, repaired, and performed preventive maintenance on equipment.

Responded to off-duty trouble calls.

MILITARY EXPERIENCE

United States Army and Reserves (1985 – 1987 and 1987 – 1991)

(76C) Equipment Records and Parts Specialist

Performing preventive maintenance checks and services (PMCS) on all vehicles

(92Y) Unit Supply Specialist

Chicago Military Entrance Processing Station (MEPS), Des Plaines, IL

•.Receive, inspect, inventory, load/unload and deliver supplies and equipment

•.Maintain automated supply system for the U.S. Government Accountability Office (GAO).

•.Secure and control weapons and ammunition in security areas.

•.Schedule and perform preventive and organizational maintenance on all equipment.

Honorable Discharge (1988)

ADDITIONAL SKILLS

Able to read blueprints and schematics. Mechanical assembly.

Build and upgrade computers, set up routers, and install software.

Windows opreating systems and Microsoft Office.

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