Manager Customer Service

Objectives

Obtain a position within the realm of Real Estate and Business where I can utilize my talents to inspire, motivate, and coach others to reach their desired goals as well as the company’s goals. As an experienced property manager with a real estate background I’m also excited to find a position that will allow me to further my career within the Affordable Housing Segment where my abilities to market, lease, and retain residents can be further developed to enhance my professional career.

Experience

Partnership Property Management, Greensboro NC

September 2014 – Current

Regional Property Manager overseeing the operations of 11 communities throughout Eastern North Carolina consisting of 560+ units and nearly 22 site staff. Communities consist of Low Income Tax Credit, USDA RD, and HUD programs serving families and seniors. Functions include: budget reviews, monthly operations meetings, reserve Projections, reserve Requests, capital improvements, 504 accommodation requests, 504 transition plans, coaching site staff, resident and team retention, rehab footwork, syndicate reviews, owner reviews, annual housing inspections, audit preventative maintenance calendars and work orders, audit office files, contracts, specs, and inspection of final product, employee evaluations, approving invoices, evictions and court, marketing, and training. Software: Onesite and Multisite

Evergreen Construction Company

August 2010 – August 2014

Community Manager responsible for leasing, collecting rent, making bank deposits, scheduling vendors, interior and exterior inspections, communicating with corporate staff and site staff, syndicate and agency reviews, supportive services, training peers, processing A/P’s, court evictions, maintaining 100% occupancy between two sites totaling 93 units by upholding quality standards and superior customer service.

Software: Yardi

Education

University of Mount Olive

Bachelors in Business Management and Administration – Graduation 2016 - Two Classes Remaining

Certificates and Licenses

NC Real Estate License – Broker, Notary Public, Storm Water BMP Inspections and Maintenance Certification from NC State, and Lead Safety for Renovation, Repair and Painting (RRP) Certification.

Training

Onesite, HUD – REAC Inspections, 504 ADA & UFAS, HQS, Fair Housing, Maintenance Communication, SAHMA, Tax Credit Guidelines and Updates, Lead Based Paint, Asbestos, Step Training, Landscaping, Compliance, EIV Security, and Veriscreen.

Awards

Promoted from Associated Property Manager to Regional Property Manager

Budgetary Goals for 2015

Monetary Bonus for Assignment of New Property

No Findings Award plus, Monetary Bonus 4 years in a row with Evergreen

Longevity

NAHMA Communities of Excellence

USDA RD Site Manager of the Year – Packet Submitted for my territory SM by me and she won both local and State awards

References

Available upon request

Contact this candidate