Customer Service Manager
Resume:
Jessica L. Ross
Kingsland, G.A. ***48
Objective: To obtain a position where I may utilize the skills and knowledge I have learned after completing the BOCES Phlebotomy course and externship at Rome Memorial Hospital; to have the opportunity to work as a Phlebotomist in a patient care environment while broadening my knowledge in all areas where the opportunity presents.
EXPERIENCE
Certified Phlebotomist
CPT certified from New York
Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records.
Demonstrated knowledge of infection control procedures, quality assurance support and data entry and retrieval.
Possess excellent patient-relations skills .
Key Competencies
Venipuncture & Capillary Puncture
Blood Collection & Handling Safety
Medical Records Review
Blood Specimen Storage
Patient & Donor Care
Quality Assurance & Controls
OneBlood- Donor Service Specialist (2016-present)
Responsible for donor registration, checking vitals
Phlebotomy procedure
Set up and break down of work space
Rome Memorial Hospital- Externship (2016)
Completion of program will be 88 hours of phlebotomy
Rotation of units during externship comprised of ICU, ER, inpatient and outpatient
Successfully executed blood draws, utilization of personal protective equipment, and following all written policy and procedures
Maintain good customer service and developed positive relations with staff members
Jack’s Turfs Good-Sales Associate (2014-2016)
Responsible for maintaining constant presence on sales floor to address customer needs
Recommended appropriate items and direct or lead customers to selections
Successfully maintained above average customer satisfaction
Assisted in overseeing inventory and special orders
JR Performance Horses- Owner and Operator (2014-present)
Provided boarding, training and care of up to 30 horse
Needed to maintain positive relations with boarding customers
Assisted with the veterinary care including blood draws, injections and maintenance of veterinary records
Employed, supervised and trained staff
Morrisville Auxiliary Corporation-Animal Technician (2010-2014)
Handled the daily care of the horse in the NYS Racing drug program
Administered medications as directed using aseptic technique
Maintained detailed records of urine and blood draws on the horse in the program
Cazabu Farm-Barn Manager (2008-2009)
Upstate Veterinary Surgical Center-Veterinary Assistant (2006-2008)
Dr. Paul & Trish Bookbinder- Assistant Barn Manager (2008)
Bednark Quarter Horses-Barn Manager (2003-2006)
CERTIFICATIONS
Cardiopulmonary Resuscitation April 2016
EDUCATION
Oneida-Herkimer-Madison BOCES: Certified Phlebotomist -anticipated graduation 2016
State University of New York: Morrisville: Equine Studies (2013-2015)
Cazenovia High School: General Studies (Graduated 2013)
Professional and Personal Reference Available on Request
Contact this candidate