Management Manager
Resume:
KEISHA M. RIVERA
615-***-**** *************@*****.***
SUMMARY
Responsive, customer-focused professional with 5 years of experience in providing personnel management, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer problems, troubleshoting a high volume of issues and answering customer queries. Proficient in various information technology operations and database software.
Department of Defense Secret Security Clearance – Active
Skills
Personnel Management, Active Listening, Clerical,Time Management, Reading Comprehension, Judgement and Decision Making, Telecommunications, Administration and Management, Logistics (shipping and receiving).
software
Excel
Word
PowerPoint
Microsoft Outlook
LCAM
SAP
Communication Management Applications
Redcom Equipment
AWARDS/RECOGNITION & Affiliation
Magna Cum Laude (2016) DeVry University
Dean’s List (2013-2016), DeVry University and Keller Graduate School of Management
United States Marine Corps (2008-2012)
• Navy Meritorious Unit Commendation (2011), US Marine Corps
• Marine Corps Good Conduct Medal (2010) ), US Marine Corps
• Certificate of Appreciation (2008) ), US Marine Corps
Education
Master of Business Administration, MBA Project Management (August 2016), Keller Graduate School of Management
Bachelor of Science: Business Management, Health Service Management DeVry University (August 2015)
Sergeants Course Training (2011)
Marine Corps Electronic School/ Switchboard Operator (2009)
Professional Experience
Century Link, Herndon, VA. Material Handler II-Federal (Warehouse), July 2015-Current
• Manage warehouse and inventory of equipment and equipment spares and costs associated.
• Handle and maintain flow of materials and products in manufacturing areas according to established guidelines.
• Quality Control.
• Electronically receipts goods in the procurement system (SAP and LCAM).
• Ships and pulls materials according to procedure.
• Maintains accurate records of received and shipped goods
KEISHA M. RIVERA
615-***-**** *************@*****.***
Professional Experience, cont’d
United States Marine Corps, VMU-3/MWSS-374, Twentynine Palms, CA
Switchboard Operator, June 2010-Febuary 2012
• Install, configure and manage telecommunication systems, such as telephones, switchboards, intercoms, two-way radios, or public address.
• High volume multitasking which consisted of answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Manage personnel scheduling, and record keeping.
United States Marine Corps 7th Communications Battalion, Okinawa Japan
Telecommunication Operator, Installer and Maintainer April 2009- June 2010
• Set up antennas and mobile communication units during military field exercises.
• Performed periodic equipment inspections and routine tests in order to ensure that operations standards are met.
• Examined and operated new equipment prior to installation in order to ensure that it performs properly.
• Led and participated in studies conducted on existing communications system and equipement, such as present and projected volume of communications, effectiveness and adequacy of system, estimated equipment replacement and maintenance costs.
• Conducted physical inventories and adjusts and/or maintains inventory, stock, plant, or property account records for over $15,000,000 of communication asset monthly.
• Installed and maintained 25, 50, and 100 pair cables Cat-5e, 66-block and 110 block punch down system for telephony and network systems and Cisco Unified Communication Manager (Call Manager) and Cisco VoIPs for over 2,000 subscribers and three sub-organizations.
• In charge of tracking all communications gear inventory and packaging.
• Operated help desk during Cobra Gold 2010 in Thailand. Troubleshooting and resolution of voice and data issues.
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