Customer Service, management, leadership

**** ******* ***** **, ********** GA, ***** 678-***-**** ******.******@*****.***

Professional Objective

To work with a team to help plan, strategize, and organize in order to achieve the goals of our clients and our company

Education

University of Georgia

Bachelor of Business Administration majoring in Finance, from The Terry College of Business, 2012-2016

Professional Experience

Target Corporation

Executive Team Leader - Customer Service - Atlanta, GA Jun 2016 - Nov 2016

Managed a team of [30] customer service personnel, with [5] direct reports

Monitored key metrics involving guest experience in the store, and focused on improving front of store operations

Provided operational reporting to senior management

Interviewed, hired, and trained front of store team members

Resolved a wide range of customer issues

Served as manager on duty to help execute all store operations, and worked with vendors in the store

Manager of in-store Starbucks operations

Campus Liaison- University of Georgia - Athens, GA Aug 2015 - Jun 2016

Gave class presentations to promote Target internship and full-time job opportunities

Met with different business organizations and University Career Center employees to help source candidates for internships and full-time jobs

Helped students go through application process for internships and full-time jobs

Executive Team Leader Intern - Atlanta, GA Jun 2015- Aug 2015

Shadowed mentor to learn how to efficiently lead and manage employees

Held every position in the store to learn how each position works towards a common goal- sales

Made decisions about staffing and allocating employees for most beneficial results

Used various store reports to make business decisions week-to-week

Helped a struggling store raise guest service scores

Made decisions on how to set up store displays and merchandise to appeal to target audience

College Works Painting

Business Operator - Dunwoody, GA Jan 2014- Sep 2014

Created and managed a start-up business that grossed $32,000 in net sales and production.

Balanced classes and part-time work while building a

customer base during the spring semester.

Worked full-time from May- September 2014

Formulated and implemented plans for marketing, sales, employee recruitment, production operations, and profit maximization.

Hired, trained, and managed multiple crews of employees.

Managed client satisfaction and collections

Activities

Philanthropy Chair for Fraternity - Athens, GA

Led planning of the 2013 and 2014 Battle of the Bands philanthropy event raising money for “Whatever-It-Takes” Organization which helps provide mentoring and tutoring for underprivileged Athens-Clarke County children

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