Customer Service Technical Support

SANDY LIM

***** ******** *** 510-***-****

Fremont, CA 94539 *******@*****.***

OBJECTIVE

Seek a senior system/network administration position utilizing my 20+ years of technical expertise. CORE COMPETENCIES

• Two-time industry award recipient for technical leadership in developing, deploying, and supporting hardware and software solutions for mission critical computing infrastructures.

• Recognized for driving system and service standardization across multi-site organization.

• Effective communication skills and outstanding cross-cultural customer service experience.

• Superior technical capabilities and troubleshooting skills in complex system environment.

• MS, Engineering Management, Santa Clara University, 2007 TECHNICAL SKILLS

LINUX, VMWare, Zerto, Avamar, Netbackup, Oracle DB, HPUX, Solaris, AIX, Windows 2008/2012, NFS, TCP/IP, DNS, UNIX shell scripts, Perl, Python, Apache, HTML, Java, C, Oracle 4GL, DHCP, SNMP, NAS/SAN storage, SVC, TPM workflow Orchestration, vCenter, vSphere, IBM Bigfix, Cisco Routers, ESX, ESXi, Microsoft Active Directory, Qualys

PROFESSIONAL EXPERIENCE

2015 – Present Cameo Global Inc. on contract to ABB Group Position: Senior Computer Systems Vulnerability Management Specialist

• Perform companywide Vulnerabilities Management on all computing systems. Using tools such as Qualys, BigFix on weekly schedule to effectively reduce the security risks on various computing systems. Also perform manual system patches on Windows, Linux, AIX, HPUX, Solaris, and Ubuntu systems.

• Help drive down the security vulnerability management index, and reduce security risk from high to companywide acceptable index on thousands of servers on a weekly basis in production environment. 2004 – 2015 STS Int’l Inc. on contract to AT&T Disaster Recovery Data Center in Hayward, CA Position: Senior Disaster Recovery Systems Specialist

• Performed major data center wide disaster system recovery of production servers on selected data centers all over the country.

• Evaluated system recovery, application recovery, and databases recovery procedures for bare metal system/database/application recoveries of vital production applications/systems.

• Performed data recovery of midrange mission critical AT&T applications across multiple datacenters using backup tools netbackup/avamar and system utilities kickstart/ignite/jumpstart/pxeboot.

• Configure OS kernel and database parameters to support large Oracle DB/Vtiers and worked with database administrators and application developers to ensure all levels of recovered production systems were functioning seamlessly.

• Develop UNIX shell scripts to automate system recovery tasks and integrate shell scripts with IBM automation software TPM workflow Orchestration.

• Create LINUX/Windows VM servers using VMware vCenter/ESXi Servers with vSphere clients for disaster recovery of production servers. Create scripts to integrate deployment of VMs using the TPM workflow Orchestration.

• Run stress tests on hundreds of servers to maximize server farm capacity, SVC storage, and network capacity with a consistent 90% successful rate.

SANDY LIM

40686 Caliente Way 510-***-****

Fremont, CA 94539 *******@*****.***

1997 – 2003 Intel Corporation

Position: Senior Systems Engineer

• Received Intel’s Division Recognition Award for outstanding contribution to the product development of the Merced project and its release.

• Performed general systems administration on Intel’s engineering server farms with focus on HPUX and Auspex file servers.

• Acted as team lead and the escalation contact for resolving critical hardware issues; conducted weekly meetings with support groups to obtain software/hardware fixes or update on outstanding file server issues and maintaining over 50 large file servers with large disk farms.

• Authored white papers, documented all system changes, and wrote fact sheets for systems engineering, technical support, and design architects groups.

1991 – 1997 Citibank

Position: Senior Network/System Administrator

• Solely responsible for upgrading all HPUX and UNIX servers and configured system disk layout, kernel parameters, logical volumes, swap allocation, and raw database structures to provide new functionalities.

• Designed and executed disaster recovery plans, traveled to HP Disaster Recovery Center in Washington to rebuild company’s application servers, and performed information system tests.

• Converted all existing PCs from Windows 3.x to NT 4.0 workstations, setup companywide backup scheme with ARCServe software and tape stacker devices.

• Configured NT workstation to access UNIX database servers, Novell file servers, NT domain server, and Lotus Notes e-mail servers.

• Maintained ISDN connection to Citibank global information network, administered Cisco routers and switches on four network segments, and monitored network traffic with HP OpenView, Netstat, Snoop, Traceroute, and Sniffer.

1989 to 1991 DHL Worldwide Express

Position: UNIX Systems Administrator

• Setup and maintained UNIX workstations and servers, Created file systems and setup network connections, monitored and troubleshot network hardware and software performance problems, installed and configured HPUX and SUN workstations.

• Administered companywide UNIX email and Uniplex email, installed Uniplex on UNIX server, setup email environment, maintained user email accounts.

EDUCATION

• Master of Science, Engineering Management, Santa Clara University, 2007

• Bachelor of Science in Computer Science, San Francisco State University, 1989 PROFESSIONAL TRAINING

Java Advanced Programming with Visual J++ DataWiz Centers HP LAN Manager LM/X HP

Oracle – Application Tuning Oracle

Oracle – Administer Oracle Database Oracle

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