Human Resource Professional

SILVIA CASTRO, M.B.A., SPHR, SHRM-SCP

**** ****** **** *********, ** 34743 407-***-**** ***********@*****.***

Human Resources

Extensive background in HR generalist affairs, including employee recruitment and retention, staff development, training, employee relations, conflict resolution, 401k management, benefits, HR records management, EEO and Vets-100 filings, HR policy development and legal compliance.

Extensive background in Payroll processing using various systems, including ADP PC/PW, Pay Xpert, TotalTime, Enterprise, WorkforceNow, total payroll and HR solutions (HRIS), Kronos, Paychex, PeopleSoft, Timberline, Deltek Costpoint, Ceridian, AS400, ReportSmith, and QuickBooks.

Demonstrated success in new system implementations, negotiating, developing value added programs, cost/benefit analysis, extensive research, project management, investigations, supervising staff, delegating responsibilities, recruitment activities, employee handbooks, corporate policies, job descriptions, and management reports.

Summary of contract work

JR DAVIS CONSTRUCTION HR MGR/CLAIMS AND BENEFITS ADMINISTRATOR AUG-SEPT 2014

Manage all benefits and on boarding, Manage and research all liability, auto, and workers compensation claims.

PLANET FITNESS CORPORATE HR MGR BENEFITS ADMININSTRATION OCTOBER 2014

Manage and track all new hires and benefit enrollment/changes. Track employer and employer payments for billing/invoice reconciliation.

PLANET HOOLYWOOD PAYROLL TAX SPECIALIST FEB 2015

Assist controller in completing yearend processes. Enter W-2 information into all state and local websites for 38 states. Reconcile W-3s with quarterly tax information. File all state and local wage and tax reports for Q4.

Professional Experience

SELECTSOURCE LAKE MARY, FLORIDA

Provides Human Resource and Benefit Administration Programs for over 18,000 employees

Implementation Specialist, HRIS systems March 2015 to Present

Process annual benefit renewals and new business by gathering information on prior benefit programs and new programs to load into HRIS software. Work directly with clients and agents through implementation process. Set up new accounts and work with benefit carriers to build electronic files for data transfers. Maintain database and provide superior customer service to clients by listening to client needs and building accounts to each individual client’s specifications. Create webpage layouts including adding of client ‘s logo, benefit summaries for employees and additional widgets with useful information. Answer any benefit related questions for client. Adhere to HIPPA security requirements in an electronic environment.

Key Results:

Set up new accounts within four weeks time frame including electronic data files.

Process up to six accounts per month totaling approximately 1,000 employees.

Use HTML coding to correct webpage errors in a cloud based environment.

Work with minimal supervision in a high stress and fast paced environment.

Perform audits of data to ensure minimal errors on invoices and minimal enrollment errors.

HANDEX CONSULTING & REMEDIATION, LLC ORLANDO, FLORIDA

Provides environmental services to government agencies, public and private firms

HR Lead July 2011 to July 2014

Leading role in the consolidation of payroll and human resource operations for eight companies within the management group. Lead all HR services for multiple locations across Florida and New Jersey. Member of committee for implementation of Timberline system for accounting and payroll groups. Worked with senior management to create and implement uniform HR policies and procedures. Created group benefits databases, and developed orientation, training and incentive programs. Main point of contact for employee benefits. Recruiting and onboarding processes including orientations. Manage leave-of-absence, FMLA, disability, workers compensation programs, personnel records, and administer benefits. Main point of contact for drug and alcohol testing. Handle employee relations to include conflict resolution and investigations. Process payroll for and manage all HR issues including benefits and employee relations for multiple sites including a restaurant with 60 employees, and a student housing complex with approximately 50 employees, sites totaling 250 employees using both ADP PayXpert and Paychex platforms. Prevailing Wage reporting and Davis Bacon reporting.

Key Results:

Leadership guidance and administration of HR processes. Serve as a Subject Matter Expert for employees and managers in all HR related matters.

401k administration including discrimination testing and 5500 filing.

Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new-employee orientation.

Implemented an employment screening process to increase the number of “right fit” candidates.

Performed audits of provider invoices that resulted in premium refunds from benefit providers.

Administer benefits programs including open enrollment.

Implemented an employee discount program and employee recognition program.

Revised employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy, and benefits information to reflect current policies and updated legislation.

Professional Experience (continued)

CONTRACT POSITION WITH LOWES DISTRIBUTION AS PAYROLL SPECIALIST MARCH 2011 – JULY 2011

Processed payroll for 800+ employees using Kronos and PeopleSoft. Set up new employee files and prepared for orientation. Set up new employees in timekeeping system and issued badges. Assisted as translator for open enrollment meetings. Organized work flow to create efficiency in the department.

CONTRACT POSITION WITH HEWITT ASSOCIATES AS A BENEFIT SPECIALIST AUGUST 2010-MARCH 2011

Call center environment -responded to employee requests for benefits information. Processed 401k enrollments, withdrawals, requests for loans, and employee updates. Processed requests for pension information and pension withdrawals. Verified eligibility and transfer of funds to various financial institutions.

MTRON PTI, INC ORLANDO, FLORIDA

Manufacturing facility that provides specialized engineered parts under government and private contracts

HR Admin/Executive Assistant Jan 2008 to September 2009

Originally hired as a temporary replacement for HR Manager. Hired permanent by the organization to work with the CEO, CFO, and the board of directors on audit and compliance issues.

Key Results:

Processed multi-state payroll for 350+ employees using ADP payroll systems.

Screened resumes for qualified applicants and set up interviews. Followed up on application process by verifying previous employment, references, and credentials.

Researched various online training tools to reduce the employee’s time away from work and strengthen the talent pool. This reduced costs on travel and overnight accommodations.

Assisted the HR manager in rewriting job descriptions by performing employee interviews and mirroring the work processes.

As the Executive Assistant, I organized the information for board meetings including meeting set up and travel arrangements. Assisted the CFO in putting together the spreadsheets and data to provide to the board.

Processed documents for compliance with Sarbanes Oxley. Transmitted documents to the SEC to maintain compliance for the corporation.

Assist the designated Security Officer in obtaining the security clearances for personnel.

SelectSource (formerly FBIT) Lake Mary FL

Provides Human Resource and Benefit Administration Programs for over 18,000 employees

Benefits Specialist October 2004- October 2007

Maintain compliance for clients by processing qualifying events and mailing required COBRA notices

Process benefit applications, maintain files, process monthly premium payments from clients and COBRA participants

Investigate and respond to employee and client benefit inquiries

Process payroll changes, weekly file transfers

Run monthly billing reports for accounting department

ADP-ICS Edgewood NY

Provides Brokerage services and investor communications and distributes for publicly traded companies

Supervisor/Payroll Administrator April 1996- March 2004

Payroll Administrator from 1996-2000 process multi-state payroll for over 2000 employees biweekly through ADP Total Time system

Implement new scanning system with OCR readers to facilitate daily processing of receipts

Supervise 25 employees, process payroll and timesheets

Reconciliation of all jobs mailed with a complete accounting to finance department

Created SOP’s for production area and maintain records of document changes

Received ISO 9001 auditor certification as part of the management team.

Education & Certifications

UNIVERSITY OF PHOENIX PHOENIX, AZ Bachelor of Science (BS) in Business Finance, 2010

ASHFORD UNIVERSITY CLINTON, IA Master of Business Administration (MBA), HR MGMT, 2012

HR Designations:

SHRM-SCP (Senior Certified Professional), Jan 2015

SPHR (Senior Professional in Human Resources), May 2014

Affiliations:

Human Resource Certification Institute

SHRM member, GOSHRM member

Volunteer for Give Kids the World and Help the Homeless

ISO 9001 Quality Auditor

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