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Human Resources Resource

Columbus, Ohio, United States
January 07, 2017

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**** ******* ***** 614-***-****

Gahanna, OH 43230


High-performance Business Management Professional with outstanding cross-functional qualifications and a history of generating innovative strategies in turnaround situations, resulting in a critical and measurable bottom line impact. Established record of competently managing multiple disciplines and maintaining composure in high-pressure, rapidly changing environments.

A hands-on, value-based leader and team builder with proven expertise managing, coaching and inspiring teams to go above and beyond what they believe possible, creating a confidence-instilling environment where every member is valued for their contributions.

Demonstrated achievements in regulatory / legal compliance with close attention to enhancing effectiveness and efficiency, bridging communication gaps and resolving deficiencies. Experience reflects a consistent record of surmounting multiple compliance issues and concluding state / county audits with favorable results. EXPERIENCE:

A.D. FARROW LLC. HARLEY-DAVIDSON, Sunbury, Columbus and Pataskala, OH 2013 -present America’s Oldest Harley–Davidson Dealer.

Director Of Human Resources

Responsible for all functions for A.D. Farrow Company recruitment and employee retention for all three stores

Overseeing all aspects of the Human Resource Department

Oversee Workers’ Compensation and Unemployment claims

Responsible for all new hire training, orientation, as well as current staff training requirements

Representative for Human Resource peer groups

A BETTER QUALITY OF LIFE, LLC., Columbus, OH 2011-present In-Home Health Care services for the elderly or individuals requiring assistance in their home with activities of daily living.

Director of Operations

In charge of invoicing, billing, and payroll functions

Responsible for helping acquire new clients and staff

Accountable for all aspects of compliance

Audit all staff documentation and progress notes monthly

All aspects of Human Resources functions for staff and company

Supervision of all staff

DREAMSHINE AT AUTUMN LAKES, Sunbury, and New Albany, OH 2011-2012 Provides Day Habilitation Services for adults with Developmental Disabilities. ProgramDirector

Responsible for all functions for Dreamshine at Autumn Lakes for both Sunbury and New Albany locations

Responsible for helping acquire new clients.

All aspects of compliance at both the state and county levels

Audit all staff documentation and progress notes monthly

Liaison between guardians and facility

Liaison with county administrators and facilities

All aspects of Human Resources functions for staff of both facilities

Supervision of all staff at both facilities



CONSUMER SUPPORT SERVICES, INC., Columbus, OH 2006 - 20011 Provides a multitude of services to the developmentally disabled. Human Resources Director / Trainer

Brought aboard to resolve compliance issues and manage training and employment requirements for 400+ employees, up from 235 at hire. Apply HR-related laws and compliance policies, including Workers’ Compensation, COBRA, FMLA, EEOC, ADA, ADEA and OSHA. Promoted twice within first four weeks of hire.

Built strong staff relationships based on mutual trust and respect, brought employees into compliance and increased staff by 25% within six months of hire, greatly reducing overtime expenses and decreasing staff turnover, resulting in significant and positive company turnaround.

Captured zero citations rating in Franklin County Children Services audits and five-year state audit, company’s first ever zero deficiency audits and state review.

Composed two pre-employment tests now implemented corporate-wide and throughout all 17 counties served by CSS.

Developed and implemented innovative method to effectively and accurately track all staff training reporting per Ohio Department of Job and Family Services (ODJFS) rules, thereby eliminating time spent accessing each file individually and greatly reducing potential for error. TENDER NURSING CARE, INC., Columbus, OH 2005 - 2006 Offers a wide range of rehabilitative and supportive services. Human Resources Consultant

Recruited as member of senior management, accountable for planning and directing all aspects of human resource operations and addressing agency-wide policy and management issues.

Hired to resolve field and office employee understaffing. Quickly brought both up to optimum operating levels, decreased overtime, filled open positions, streamlined job accountabilities and increased profitability.

Arranged on-call staffing to meet clients’ round-the-clock requirements; planned and organized workloads and staff assignments to ensure physician orders, case management service plans, and client needs were met.

Streamlined entire hiring process, including job postings, screening / interviewing candidates, and conducting employee orientations, resulting in increased employee quality and longevity and decreased turnover rate.

Ensured sound fiscal control by closely monitoring revenues / expenditures and directing most efficient use of funds, personnel, materials, facilities and time.

Achieved zero audit citations.

BROOKS HOMES SUPPORTIVE LIVING, INC., Columbus, OH 2003 - 2005 Serves people with developmental and other disabilities. Human Resources Director

Managed all compliance and HR operations for over 200 personnel, developing schedules and training, filling house staff positions, and arranging orientation training.

Improved on-the-job performance via combination of highly effective employee training, compliance tracking, and vigilant record keeping of employee paid time and benefits.

In preparation for audit, independently evaluated and reformatted contents of more than 200 files to conform to compliance standards. Secured zero audit citations.

Built curriculum and coordinated new employee training and certifications; closely monitored training and certification records for accuracy and regulatory agency compliance. EDUCATION:

B.S., Human Services, College of Education, University of Wisconsin, Oshkosh, WI PROFESSIONAL AFFILIATIONS:

Society for Human Resource Management (SHRM), Human Resources Association of Central Ohio (HRACO), Human Resources Professional Network (HRPN), Human Resource peer group Ohio Dominican University, BBB A+ Rating

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