Customer Service Manager

Jonathan Logiste

West Palm Beach, FL

Cell: 757-***-****

**********@*****.***

Objective

Responsible position as a team member which will maximize opportunities to maximize and implement my skill set, and to communicate positive ideas and images.

Summary

Proficient and reliable military trained professional with a strong work ethic and extensive experience leading diverse teams with keen attention to detail and an analytical mind. Highly trained in aspects of teamwork, leadership, and customer service.

Qualification

• Experienced in Microsoft Suite.

•Able to ensure customer satisfaction, being awarded for work in Morale, Welfare, and Recreation

•Able to maximize resources as a logistics manager and give positive customer service

•Quick and capable learner

•Efficient word typing and worker

•Manage scheduling

•Problem Solving Identifies and resolves problems in a timely manner while gathering and analyzing information as needed.

• Interpersonal Skills Demonstrates professionalism as well as maintains a high level of confidentiality while remaining open to others’ ideas and exhibit a willingness to try new things.

• Written Communication Edits work for spelling and proper grammar and is able to read and interpret written information.

• Planning/organizing Prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Able to prioritize and manage multiple tasks concurrently under aggressive timelines.

• Quality control Demonstrates accuracy and thoroughness, monitoring own work to ensure quality.

• Adaptability Adapts to changes in the work environment while managing competing demands and is able to deal with frequent change, delays or unexpected events, including travel both domestic and international.

• Dependability Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance

Experience

• Team Player/Multitasker Successfully directed and championed a multi-million dollar international scenario, involving more than 1000 personnel and on the job training to more than 200.

•Organized more than 30 events for the Navy and Marine Corps Morale, Welfare, and Recreation department, serving over 10,000 sailors, marines, and families.

•Documentation of more than 5,000 sensitive records and reports.

•Logistics Manager in charge of proper documentation and acquisition of more than $500,000 of parts and equipment.

•Awarded 3 consecutive customer satisfaction awards for work in Morale, Welfare, and Recreation.

•Supervisor effective leadership and guidance of over 50 junior and senior personnel.

•Computer savvy and knowledge of Microsoft Suite, including Word, Excel, and PowerPoint.

•Quick and capable learner acquiring requisite knowledge for Navy designation in 1 year (a feat that usually requires 2 years)

•Superior administrator and recordkeeper in charge of more than $180 million of security assets ensuring 100% accountability for all items.

Employment History

United States Navy 2011-2015

Quality Assurance & Inspection

Training & Team Leadership

Logistics Manager

Executive Assistant

Aerotek/Tyco SimplexGrinnell May-August 2016

Customer Service

Life Safety

Clerical Administrator

Contact this candidate