Executive Administrative Assistant
Resume:
Julienne Overland-Villegas
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A talented and accomplished Business and Administrative professional with extensive experience KEY AREAS OF EXPERTISE
• 15+ Years of C-Level Assisting
• MS Office knowledge
• Calendar/Schedule Management
• Liaison with vendors/clients
• AMS knowledge
• Outstanding verbal and written
communication skills.
• Adept at coordinating projects and events.
• Experience at leading all levels of staff.
• Travel arrangement
EDUCATION
University of Phoenix School of Business June 2013 Phoenix, AZ
Masters of Business Administration
University of Phoenix School of Business June 2008 Phoenix, AZ
Bachelors of Science, Business Administration
Notary Public Commission Certification April 2014
San Bernardino, CA
Microsoft PowerPoint Certification August 2014
San Bernardino, CA
WAFC Certification August 2015
Cerritos College, CA
EMPLOYMENT EXPERIENCE
Stater Bros Markets 2012 – Present
San Bernardino, CA
Executive Administrative Assistant to President and CEO Supporting role to the President and CEO as well as Executive Team Members. Proven experience handling confidential information in a discreet and professional manner. Key Accomplishments:
• Provide support and assistance to the President & CEO.
• Schedule internal and external meetings, maintain calendar and details.
• Coordinate logistics for meetings, catering, online collaborations and presentations.
• Arrange store visits/travel and prepare itineraries.
• Edit presentation materials and assist in writing business correspondence.
• Collaborate with cross-functional teams to coordinate onsite and offsite meetings and events.
• Manage and Monitor all digital presence (i.e. social media) for company.
• Manage/Monitor Contact Us site and address customer concerns/compliments.
• Process chargebacks from Worldpay weekly for Finance Department.
• Manage and build Weekly, Buy in Bulk and Savings Guide promotions for Marketing Department in AMS.
• Address customer product complaints/requests and communicate to Buyers. National Link 2010 – 2012
San Dimas, CA
Executive Administrative Assistant to President/Owner
• Performed administrative tasks for President/Owner.
• Produced, maintained and updated all office records.
• Processed mail, emails, answered and managed incoming calls.
• Maintained calendar and contacts.
• Arranged business travel and prepared expense reports.
• Assisted with projects and coordinated with company executives, vendors, etc. via email/phone/in person or on behalf of President.
Harrington Industrial Plastics, LLC 2008 - 2010
Chino, CA
Senior Accounting Clerk
• Prepared and distributed daily Excel sales reports to all executive staff and forty-six branches.
• Performed monthly reconciliation of sales and gross profit per daily sales report to the general ledger.
• Prepared and distributed monthly gross profit gain sharing.
• Timely preparation and mailing of all company business licenses.
• Maintained business license records.
• Performed daily transfer of funds in the average gross amount of ten million monthly.
• Posted daily incoming wire transfers to proper accounts.
• Prepared standard journal entries - month end. Prepared a variety of correspondence, memoranda, statistical summaries, reports, announcements and other materials related to the payroll function. Harrington Industrial Plastics, LLC
Chino, CA
Executive Administrative Assistant to CEO, CFO, COO, and VP of Relationship Management
• Provided high-level administrative support by typing, filing, preparing correspondence, faxing, emailing, or phoning information to other company employees on behalf of Senior Executives as directed.
• Responsible for maintenance of chronological files, preparing for and attending meetings.
• Attended biweekly management meetings, compiled, transcribed, and distributed minutes of meetings.
• Coordinated travel arrangements including hotels, and car rentals for all Executives and visiting clients.
• Negotiated and evaluated bids, contracts, and rates with vendors for in-house needs, branch requirements, and personnel as needed.
• Reviewed and approved bills related to travel expenses within established guidelines.
• Planned and organized meetings for corporate office personnel by including site selection, price negotiation, transportation, and catering for all attendees.
• Managed and maintained Executives’ schedules utilizing Microsoft Outlook.
• Prepared reports, memos, letters, and other documents using Word, Excel spreadsheets, database, and PowerPoint presentation software.
• Organized the annual awards banquet and Branch Managers meeting.
• Supervision of Administrative Assistant and additional six employees.
• Created and maintained files with information on the company’s President’s Club. Reported point totals to branch managers annually.
Nutro Products, Inc., A Subsidiary of Mars, Inc. 2005 – 2008 City of Industry, CA
Customer Service Manager/Office Manager
• Supervised staff of twelve employees. Developed, motivated, evaluated, coached staff on work procedures, proper case/call handling and teamwork delivering excellent customer service. Point of contact for routine inquiries and complaints ranging from customers by phone, e-mail, or white mail.
• Monitored all performance measures such as daily statistics, schedule adherence, and quality; allocated resources to meet volume and performance requirements of all functions within Customer Support.
• Assessed individual and team performance on a regular basis and provided candid, timely and documented feedback regarding developmental and training needs/opportunities; this included completion and review of monthly performance profiles.
• Developed and maintained strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and shared resources to meet common corporate objectives.
The Irish Setters 2004 – 2005
San Marcos, CA
Senior Executive Assistant
• Responsible for sales, marketing and project management.
• Managed Presidents schedule, financial accounts, and correspondence.
• Provided administrative and personnel support.
• Performed miscellaneous office tasks as required.
• Responsible for ordering of all maintenance services for residential properties.
• Authorizing and approval for service requests, new construction, general installation or repairs. Lowes Home Improvement 2002 – 2004
Chino Hills, CA
Head Cashier/Front End Manager
• Managed all checkout functions by processing sales transactions and refunds, monitored cash drawer amount and supervised all checkout staff.
• Oversaw coverage of registers and store supply usage.
• Performed opening/closing procedures.
• Addressed/assisted customers with issues/concerns. Vons, A Safeway Company 2000 – 2002
Arcadia, CA
Customer Service Supervisor
Vons, A Safeway Company 1998 – 2000
Arcadia, CA
Electronic Marketing Coordinator
Vons, A Safeway Company 1995 - 1998
Placentia, CA
Hot Bakery Clerk
Vons, A Safeway Company 1994 – 1995
Covina, CA
Courtesy Clerk
REFERENCES AVAILABLE UPON REQUEST
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