Customer Service Assistant
Resume:
MAGDALIE LEBRUN
LAUDERDALE LAKES,FL 33309
*********@*****.***
OBJECTIVE
I am currently seeking a position in an environment that offers a greater challenge,the opportunity to help the company advance efficiently, and productively. To secure a position where I can be a member of a team to utilize my customer service experience to the fullest.
EXPERIENCE
HOLY CROSS HOSPITAL, Fort Lauderdale - Patient Access Representative/Patient Care Coordinator
02/ 2008 - PRESENT
● Highly experience at customer service, registering patients,scheduling appointments, preparing patient charts, recording and filing patient medical records.
● Recorded patients’ medical history, vital statistics and test results in medical records.
● Escort patients to examination rooms and prepared them for physician exams.
● Utilized strong assessment skills to determine necessary patient care.
● Organized, update and maintain over 300 patient charts. Collect copays and all fees associated with patient.
CITY FURNITURE, Tamarac - Business Office Assistant 05/2005 - 01/2008
● Maintained adequate cash supply in cash drawers in multiple checkout stations.
● Responsible for collecting large amounts of money from customers in a timely manner and guaranteeing high level of customer service.
● Prevented store losses using awareness, attention to details and integrity. Excelled in exceeding daily credit card application goals.
● Performing store opening duties, including counting cash drawers and checking all equipment for proper functioning.
THE LAW OFFICES OF ERSKINE & FLEISHER, WESTON - Legal Aid Assistant
4/2005 - 12/2007
● Corresponded daily with clients, insurance adjusters, doctors, and attorneys.
● Drafted legal complaints, summons and interrogatories, Composed and type routine letters of correspondence. Acted as the point of contact for all incoming co-counsel requests.
● Issued subpoenas for all necessary records in preparation for trails. Trained new associates on job duties and office equipment.
● Used computer databases, credit reports,tax and legal filings to locate persons and compile information and investigations.
HAMPTON INN, FORT LAUDERDALE - Front Desk Agent/Night Auditor 2/2005 - 10/2007
● High level of customer service, Issues room key and escort instructions to housekeeping and bellhops.
● Recorded guest comments or complaints, referring customers to managers as necessary.
● Performed bookkeeping activities such as balancing accounts and conducting nightly audits.
● Answered customer's question and address problems in person and via phone. EDUCATION
MEDVANCE, FORT LAUDERDALE - Medical Assistant
2010
NORTHEAST HIGH SCHOOL, OAKLAND PARK- High School Diploma 2000
REFERENCES
AVAILABLE UPON REQUEST
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